Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,632 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Questions

Metrics

4.3

Based on 3,632 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01522699933

Email:

hello@customgifts.co.uk

Location:

Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln
Lincolnshire
LN6 9WG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 to 4 days its been 10 and still not here”

Helpful Report

Posted 1 month ago

“WANT TO ACTUALLY GIVE ZERO STARS! DISGUSTED Failed miserably! First Mother's Day gift never arrived! Just a refund and no explanation even after providing original images after the initial set up didn't work supposedly. Incredibly disappointed with the communication and customer service. One of the most special days for my partner and I obviously put my trust in the wrong people to deliver.”

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Posted 2 months ago

“It took 5 weeks to arrive, when the bottle arrived the name was clearly spelt Jemma not Jenna. When I queried this Ryan sent me an image of the comparison of the two names.... Simply writing Jemma and Jemmma it was ridiculous. I would like a refund but no response as yet Michael Paterson”

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Posted 3 months ago

“Item never arrived. Even though they said it was delivered. Trying to get money back 😡”

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Posted 4 months ago

“The gift is beautiful but delivery terrible. Waited almost a month for it to arrive”

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Posted 4 months ago

“I can't actually review my product as it never arrived, communication started well between myself and custom gifts and as soon as I reported my parcel missing, all communication stopped. Took absolutely weeks to get this resolved and had to go through a third party to achieve this and then custom gifts even had the audacity to still charge me the delivery costs for something that never arrived. I wish I'd read the reviews before placing my order, AVOID AT ALL COST!!”

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Posted 4 months ago

“Delivery longer than expected. Sent email to team to see if I could pay extra to speed up delivery with no response.”

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Posted 4 months ago

“SCAM. Still not received my item but received an email claiming it has been delivered even though I was never sent any tracking or courier emails to say it had even been shipped. Stay way clear”

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Posted 4 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Custom Gifts. We truly appreciate your input and apologize for any inconvenience caused by the issues you mentioned.We apologize for the confusion surrounding the delivery of your item. It is certainly not our intention to mislead our customers or provide inaccurate information. We understand that the lack of tracking or courier emails was frustrating and we are actively working to address this issue within our system. Your feedback is invaluable to us, as it helps us identify areas for improvement. We sincerely apologize for any inconvenience this has caused and kindly ask for your understanding as we strive to rectify the situation. If there is anything else we can do to make things right or improve your experience, please let us know. Customer satisfaction is our top priority, and we are dedicated to finding ways to better serve you.

Posted 4 months ago

“Have used this company previously and love the quality of blanket I received. I have ordered 6 blankets for Christmas presents 1 individual blanket with 4 photos on and 5, 4 photo blankets the same. These were Christmas gifts and only the single one has been delivered. Tracking and messages are telling me I have received them all but I am missing 5 blankets !! I have called and left messages and emailed and no reply. Such a shame as the blankets are great and intended on ordering lots more in the new year. I just want my order or someone to contact me about it !!! It’s not nice having to explain to friends their present hasn’t arrived 😥”

Helpful Report

Posted 5 months ago

“Order never arrived and the company have not answered any sort of communication that I have tried.”

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Posted 5 months ago

“I ordered a personalised welsh flag, Put all the information on it, with in the parameters, the club logo 1/2vwas missing, the order had taken almost 3 week to arrive, they say 1 or 2 days delivery to mainland UK. But it had taken 6days, I have contacted customer service, if they help I will improve my rating for company”

Helpful Report

Posted 5 months ago

Hi Dean Thank you for your review. The point regarding 1 to 2 days is the delivery time once the order is shipped. The production time is shown on the product page. We have had a look at the phot you have sent and also the upload that you made on the website when designing your flag and they seem to match. If you contact customer service on hello@customgifts.co.uk we will try and help to resolve the issue thanks

Posted 5 months ago

“Late and unresponsive”

Helpful Report

Posted 5 months ago

“Having received my order for a photo chopping board I was astounded to see they obviously hadn't viewed the photos before it was printed as all the heads were chopped off so absolutely no use Never order from them again their rubbish”

Helpful Report

Posted 6 months ago

“After more than a month, the order is not fulfilled and there is no response when I email to enquire about the progress. I hope to receive an explanation and refund soon.”

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Posted 6 months ago

“Item came after a month of ordering, chips on the wooden handle bars and then a crack in the base of the rocking horse including cracked paint. I have emailed and haven't received an email back. Ink on the personalised name has smeared all over the wood. Terrible and broken”

Helpful Report

Posted 6 months ago

“Rubbish. 1-2 day delivery con. Missed the event I order it for. Production time not evident. Need min 5 days to arrive. No offer of refund”

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Posted 6 months ago

“Very disappointed in the time it took to arrive I was promised it would be delivered Saturday and it arrived today! I needed it for a birthday gift on Saturday for a party. The item is very disappointing as the faces on the picture have been chopped in half. I have attached a picture. Very very disappointed in general.”

Helpful Report

Posted 9 months ago

“Absolute awful experience. From ordering to delivery. Communication/ Customer service is non existent. Emails not answered. Misleading info on website. Ordered well in advance for honeymoon gift, and received to late after event. Requested refund and ignored. Would never waste my time again.”

Helpful Report

Posted 9 months ago

“Awful customer service. Flags arrived later than the stated time therefore we couldn’t use them. (plus it says 2 days on the website, which I’ve seen a few people have been caught out by) I tried to contact customer services however they were extremely unhelpful and rude and have now stopped answering my emails. I will not be ordering from them again and I urge everyone else to do the same as if you have an issue they are unwilling to sort it for you.”

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Posted 10 months ago

“It was advertised as I would receive within 5 days of ordering but it never turn up in time for my holidays. So for me it’s been a waste of money 😩”

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Posted 10 months ago

Custom Gifts is rated 4.3 based on 3,632 reviews