Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,702 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Questions

Metrics

4.3

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

01522699933

Email:

hello@customgifts.co.uk

Location:

Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln,
lincoln
Lincolnshire
LN6 9WG

Write Your review

Tell us how Custom Gifts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The photo shows a sparkling bit at the bottom of the trousers, I thought they were sequins. Even a XL was way too small. And the leggings were just ugly. I couldn't even be bothered to return them , I just put them in a charity bag. I will not order again”

Helpful Report

Posted 3 years ago

“Dissatisfied, ordered last week keep saying its being posted which it hasn't was a gift for a birthday this Saturday 🤷”

Helpful Report

Posted 4 years ago

“Disappointed to be fair most of photos were blurry….definitely not worth the money 🙁”

Helpful Report

Posted 4 years ago

“They sent me a email saying I have received my gift but I haven’t received it so far I have sent them 2 emails but not heard anything back it’s for my father in law’s birthday which is next Friday”

Helpful Report

Posted 4 years ago

“Ordered in November for Christmas delivery. One item of the order arrived swiftly and problem free. I have also had previous orders with no problems. First email was ignored but chased up by telephone before Christmas and was told 'it was waiting outside' and they would make sure I had it by Christmas. Fortunately, I made other arrangements and despite 2 more chasers since Christmas, with a different story given each time I'm resigned to losing approx £50 worth of stuff. I think it's incompetence rather than crookedness as why would they send part out, and indeed even bother answering the 'phone. Anyway, customer lost forever.”

Helpful Report

Posted 4 years ago

“Christmas present ordered on the 9th December for guaranteed delivery on the 23rd. Emailed to confirm it would arrive, didn't get a reply. Changed to be delivered on the 26th obviously didn't arrive. Phoned the start of January and it hadn't even been ordered!! Eventually appeared on the 8th Jan. The suitcase that I had ordered was of good quality but the customer service and delivery issues were horrendous. I won't be back.”

Helpful Report

Posted 4 years ago

“The product i ordered was nice ,the service was not good and won’t be using again”

Helpful Report

Posted 4 years ago

“Ordered ages ago, NO confirmation email, paid on order. Emailed numerous times, no response what-so-ever ! Money Lost I think. Will never use again and won't recommend on FB or Instagram”

Helpful Report

Posted 4 years ago

“Ordered over two weeks ago. No comma to tell me there was a delay. Had to ring and enquire. When I did a very uninterested young man said he would have to go downstairs to check. Made it sound such a chore! I asked him to call me back when he had some information. Six hours later still no update. I had to call again. Spoke to same man again. Sounded even less interested as he told me there was a delay. No! Really? As of today still waiting for this item. It had better be perfect when it finally arrives! I’m sure this is a good company but it’s let down by its nonchalant uninterested customer service.”

Helpful Report

Posted 4 years ago

“Ordered 2 towels one was ok the other wasent the (R) looks nothing like it should Iv sent 3 e-mails and no reply so very disappointed”

Helpful Report

Posted 4 years ago

“I felt this item was made with poor quality material i thought the price was too high for the item the material was very thin so much so my wife add a layer of fleece to give some thickness and substance”

Helpful Report

Posted 4 years ago

“Ordered a tea towel and part of the pictures were cut off.”

Helpful Report

Posted 4 years ago

“Ordered personalised bedding almost a month ago. Emailed to be told it had been dispatched. Still haven’t received order. Emailed again, got ignored, received an email saying it had been delivered when it hasn’t. Was then told it would be dispatched end of the week. Terrible service And communication! And it didn’t arrive in time for my sons birthday!”

Helpful Report

Posted 4 years ago

“Poor delivery time, blames on a processing error.”

Helpful Report

Posted 4 years ago

Hi Zach Sorry to hear this. All our products are custom made so sometimes when items have issues they have to be reproduced from scratch. We are sorry that there was a longer than normal delivery Thanks SM

Posted 4 years ago

“Although the picture is good quality the blanket material is not, and does not look like the pictures. If you want a soft fleecy blanket I wouldn’t suggest this.”

Helpful Report

Posted 5 years ago

“Flag not worth the money colours quite faint red is to light”

Helpful Report

Posted 5 years ago

“This is my 3rd blanket i have ordered the other 2 where perfect however the pictures on this were are very blurry..”

Helpful Report

Posted 5 years ago

“Two stars for the personalised Arsenal beach towel but zero star for the personalised Arsenal cushion, poor quality and it looks cheap. Unbelievable unhelpful customer service. Very disappointed indeed.”

Helpful Report

Posted 5 years ago

“Blanket came with a big yellow stain on it which was very annoying as it was a gift for my Nanna :(”

Helpful Report

Posted 5 years ago

“It looks & feels great but you only have to touch it makes Mark's opening the bag it was in selotape got stuck on & left a mark which you can see a bit disappointing really.”

Helpful Report

Posted 5 years ago

Hi there, Thanks a lot for your feedback, it means a lot! I'm really sorry you are not happy with your order. If you get in touch at hello@customgifts.co.uk we will be happy to help. Many thanks, Harrison

Posted 5 years ago

Custom Gifts is rated 4.3 based on 3,702 reviews