Daal's Home Reviews

“ My refund/return request was refused, the only resolution offered was for me to pay return shipping and a 20% restocking fee. ”

“ I was forced to return the remaining items at my own cost (over £100) and then waited a further four weeks for a refund. ”

“ Ordered a sofa with a delivery date of 2nd Dec. We took the day off work and it didn’t arrive. We were then told it would arrive the following day and it didn’t arrive. 2 weeks later it still hasn’t arrived. Customer services have no idea when it will be delivered. Have sadly had to request refund. Terrible way to operate as a business. I would avoid buying anything from this company ”

“ The second staff member said I would receive my refund with no charge. ”

“ Communication has been slow and unhelpful, and the company has not arranged the lawful return or refund. ”

“ We have never received the second laf of our living room set, never got an explanaton why, and they kept us waiting for an extra month untill we could not bare anymore and asked for the refund. ”

“ Just hoping now my refund will not take as long as delivery. ”

“ Their proposed resolution was an unacceptable refund offer: initially £100, which was later raised to £200. ”

“ Now they are advising my refund and collection have been put on hold while they ‘re-review’ the same evidence, despite telling me to dismantle and pack in original packaging. ”

“ I wouldn't touch this company with a barge pole. Paid over 400 quid for bar stools which were such poor quality, material weave had pulled when I received them. Customer service was shocking, refund refused unless I dismantled and re packaged. The products are rubbish and customer service zero ”