Daal's Home Reviews

“ I have been in contact with customer services over the last few weeks exchanging numerous time consuming emails and photo/video evidence to which they will not provide me with a full refund as requested due to the bed not working as it should! They want me to buy new boxes (old boxes had to be thrown out as were damp dirty and ripped upon delivery) big enough to re package the bed, send a photo of it packaged then they will arrange a pick up which could take up to 10 days and then exchange the bed which could take another god knows how many weeks to be delivered. ”

“ Daals have been a nightmare to deal with. I would advise anyone to not purchase from them unless they want to lose money. They refuse to refund for faulty products and will not let you speak with a member of management. Faulty parts are falling out on the floor and I have a young toddler who can easily swallow this. Terrible quality, terrible service AVOID!!!! ”

“ I expected better communication and a fair resolution, but instead, I’m stuck dealing with unfair fees and delays in getting my refund. ”

“ Many items haven’t even arrived after promised delivery of 18-20th December and now won’t refund part of the order as it has “been fulfilled”. ”

“ I told them the only thing I’ll accept will be an exchange for a different collection that doesn’t have this defect or they can give me a full refund, which they declined and told me that an exchange for the same piece is the only option to offer me. ”

“ They delivered the wrong item and room weeks to appropriately set up a pick up of the item. They would not refund me until they set it up and would not allow me to drop it off. Their customer service is the worst i have ever dealt with. Absolutely trash company. ”

“ I wrote them and asked for a refund. ”

“ Once you have confirmed you have no choice but to reschedule, they will tell you that you can't ask for a refund on the delivery cost until the item is delivered (and they will flatly refuse to do so once it has). ”

“ We are having to wrap our sofa in bubble wrap, wait for it to be collected and then HOPEFULLY we'll receive a refund. ”

“ To make matters worse, when I reached out to Daals on July 21st—just 7 days after delivery—to express my concerns and request a refund, I was met with dismissive and unhelpful responses. ”