Daal's Home Reviews

“ Terrible company, worst customer service, misleading returns policy, I have lost £900. ”

“ Very complicated returns process, asking me to send pictures of the chairs which is irrelevant, just want to return these chairs and get a refund ASAP please. ”

“ I emailed twice to discuss the returns process and both were ignored. ”

“ My recommendation is go with companies like Swoon, or Amazon that have easy and free returns. ”

“ DO NOT ORDER A SOFA .” Unfortunately we ordered to replace our current ones that we had for 7 yrs . Safe to say I would rather keep the ones we have for 7 yrs Material of sofa as well is very poor that we were sliding just trying to simply sit I have emailed to return them and the 1st condition is "You've kept all original packaging and labels in good condition and the product can be resold at full price". With some items rcvd vacuum packed I fail to see how I can achieve this . I have emailed back for someone to pick it up assembled and do a partial refund . Avoid sofas at all costs unless you want to order a torture devise UPDATE: Cannot be returned or even get a partial refund as I cannot get the packaging in original condition and guarantee that the company can sell it again at full cost . So if you were trying to save by getting a comfy sofa AVOID as this is not comfy and returns conditions are impossible ”

“ DO NOT ORDER A SOFA . Unfortunately we ordered to replace our current ones that we had for 7 yrs . Safe to say I would rather keep the ones we have for 7 yrs that are completely worn out then sit on this sofa 1 minute. Material of sofa as well is very poor that we were sliding just trying to simply sit I have emailed to return them and the 1st condition is "You've kept all original packaging and labels in good condition and the product can be resold at full price". With some items rcvd vacuum packed I fail to see how I can achieve this . With the back pain inflected by just sitting on the sofa for a couple of hours , I have emailed back for someone to pick it up assembled and do a partial refund . Awaiting outcome which I am not very optimistic about Hope this won't be an expensive mistake that we have to pay for but at least I will do my good dead and keep warning others Avoid sofas at all costs UPDATE: Cannot be returned or even get a partial refund as I cannot get the packaging in original condition and guarantee that the company can sell it again at full cost . So if you were trying to save by getting a comfy sofa AVOID as this is not comfy and returns conditions are impossible ”

“ Beware that this company offers a terrible returns service. ”

“ Scamsite. Low quality products, bad customer service and a returns policy that can't feasibly be actioned. They also delete/exclude negative reviews from their own site. ”