Daal's Home Reviews

“ 7 were fine but one had faulty fabric and they refused to replace, snd going against their terms and conditions and returns policy are asking me to buy extra products to sort the material! Totally against consumers rights snd ruined my Christmas as only have 7 New chairs and have 8 coming. ”

“ Potential buyers should be aware that returns of large items appear to be difficult and costly, and Daals’ customer service after purchase has been very poor plus they are denying customers their legal rights under consumer law. ”

“ You have to email them for returns and then they tell you that you have to return on your own and pay for postage and they charge a 25% restocking fee. ”

“ This seems like a poorly handled returns process that unnecessarily complicates what should be straightforward. ”

“ This seems like a poorly handled returns process that unnecessarily complicates what should be straightforward. ”

“ To be transparent their returns policy is detailed on the website and make their policy very clear, but offers few options other than to accept that you have been very poorly treated and have paid for defective goods. ”

“ The most ridiculous company ever. They send the product a month late and their return policy is horrendous. They expect me to use my own money for returns which is turning out to me more expensive than the actual cost of the product. In addition to that they deduct 49 dollars plus 10% restocking fee plus 25% more for oversized items. Please never do any business with them. This is one of the worst furniture store experiences ever ”

“ Returns: We ordered what we thought was some new dark wood furniture for our living room - when it arrived and we opened the box, it was cheap MDF wood with a dark wood plastic lacquer that was scratched and poorly glued together. ”

“ Terrible company, worst customer service, misleading returns policy, I have lost £900. ”

“ Very complicated returns process, asking me to send pictures of the chairs which is irrelevant, just want to return these chairs and get a refund ASAP please. ”