Daal's Home Reviews

“ You have to email them for returns and then they tell you that you have to return on your own and pay for postage and they charge a 25% restocking fee. ”

“ This seems like a poorly handled returns process that unnecessarily complicates what should be straightforward. ”

“ This seems like a poorly handled returns process that unnecessarily complicates what should be straightforward. ”

“ To be transparent their returns policy is detailed on the website and make their policy very clear, but offers few options other than to accept that you have been very poorly treated and have paid for defective goods. ”

“ The most ridiculous company ever. They send the product a month late and their return policy is horrendous. They expect me to use my own money for returns which is turning out to me more expensive than the actual cost of the product. In addition to that they deduct 49 dollars plus 10% restocking fee plus 25% more for oversized items. Please never do any business with them. This is one of the worst furniture store experiences ever ”

“ Returns: We ordered what we thought was some new dark wood furniture for our living room - when it arrived and we opened the box, it was cheap MDF wood with a dark wood plastic lacquer that was scratched and poorly glued together. ”

“ Terrible company, worst customer service, misleading returns policy, I have lost £900. ”

“ Very complicated returns process, asking me to send pictures of the chairs which is irrelevant, just want to return these chairs and get a refund ASAP please. ”

“ I emailed twice to discuss the returns process and both were ignored. ”

“ My recommendation is go with companies like Swoon, or Amazon that have easy and free returns. ”