Dalzells of Markethil Reviews

Name: Dalzells of Markethil
Address: 62-68 Main Street,Markethill,Co. Armagh, Northern Ireland
Rating: 2.00

2.0 Rating 5 Reviews

20 %

of reviewers recommend Dalzells of Markethil

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Phone:

028 3755 1260

Email:

sales@armaghelectrical.com

Location:

62-68 Main Street,Markethill,Co. Armagh
Northern Ireland
BT60 1PL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Miele C3 Complete vaccum cleaner on the darzells of Markethill Armagh website. I am from County Cork and the price was marled149.99 on the website for the vacuum cleaner and I decided I would purchase it. The total price quoted on the website was 155.98 including the delivery charge. However, when I checked with my bank that same evening I discovered that an amount of 221.61 was charged to my credit card for the purchase of the product. I thought the price of the product 149.99 was in euros when I purchased it and it was not converted to euros on the website I had to cancel the order immediately because of the price as 221.61 euros. I telephoned your company the following morning and sent email to cancel the order immediately and ask for amount to be refunded because of the price issue. The person I spoke to was helpful saying it would be refunded and also item had not yet been despatched. I requested for confirmation to be sent stating order was cancelled and amount refunded to my credit card but have not received this yet. I was disappointed that the sterling amount on your website should have been automatically converted to euros when I had input my address as County Cork on your website. When will my credit card be refunded as it is a matter of urgency. Kind regards Nora Casey”

Helpful Report

Posted 8 years ago

Hi Nora Hope you're well and have had an excellent New Year. Apologies for the confusion in our Price but we are a UK based business and all prices clearly prefixed in £ Sterling. As such your bank will naturally have utilised their own Exchange Rate for the transaction. To offer transactions in multiple currencies through a payment gateway is nigh on impossible to do and is costly therein to set-up and maintain. We do offer payment by PayPal as you will have noticed when fulfilling your order. This choice would have offered you the option to conduct your transaction in Euros. There is no obligation to display prices in multiple currencies and to do so would add confusion as to our identity in our larger home UK market. I hope you can appreciate this. Your order I see was placed at 1526 on 30/12 and cancelled on the morning of the 31/12. We were naturally closed on New Year's day, reopened on Saturday 2/1 when the order was sent to myself for refund. We close on Sunday's as an independent business. Your Refund was requested via our Payment Gateway provider on Monday the 4/1. I can see it activated at 0001 05/1. By my count that is a Refund in 3/4 Working Days over the very busy New Year period. UK legislation requires this to be done within 14. While I can fully understand your eagerness to receive your refund what with the sales and so on I can't accept the pretext in this case of your negative review. I do hope your understand. Best Wishes for New Year James

Posted 8 years ago

Dalzells of Markethil is rated 2.0 based on 5 reviews