Damart Reviews

“ Returns are very poor. I sent back items on return on 23 September 2025....still awaiting my refund even though I had to pay for the return!!!! Dreadful service indeed, never again. ”

“ Customer service staff are rude and to get money refunded is a nightmare. ”

“ DEAR SIR MADAM I AM EXTREMELY INSULTED BY THE LOW LEVEL OF CUSTOMER SERVICE FROM Damart I HAVE SENT ATLEAST 11 EMAILS SINCE MAY. ”

“ Exploiting the less technical demographic in their customer group with premium phone lines and slow, terrible service. ”

“ When they arrived they were not as featured in the catalogue and so narrow I thought they must fit someone size 6/8 ! When I phoned and explained this to someone in the so called 'customer service' I was amazed at her rude and unhelpful reaction when I also told her that the wrong size label was probably applied in the factory, she said this was impossible. ”

“ Seems like want to direct you to a premium rate number, Do not ring this but ring the 0330 number Shocking customer service Charging an 85yrs old pensioner not only £3.99 for delivery but also another £3.99 to return an jumper that looks nothing like what was advertised. ”

“ I did suggest that in the meantime, they might like to send me a pair of replacement briefs – but Customer Services said that until they had receipt of the faulty item, this could not be arranged. ”

“ Many times I see adverts from Damart and there is something I would like to order. So I go online only to find that is out of stock in my size/colour choice/ length. Why is the stock so low? Now having read these reviews on here about the terrible service received and wrong orders sent I won't even try again. ”

“ I returned a jumper for an exchange to a size smaller. It never arrived and I never received a refund. I phoned Damart (which was an expensive process in itself) who claimed Hermes must have lost it. I made a formal complaint to Damart and have never heard back. If I had the time, I would take them to a small claims court. Don’t use them. Disgraceful customer service ”

“ I will be taking this non-existent customer service to an ombudsman as I am still owed money. ”