“I have been buying clothes from Damart for 20 years now. The reason? Because the quality & choice are so good. I love their crew neck jumpers, & zip up cardigans, which I have in all colours. I also buy my nightdresses from Damart. My only critisism is, the latter don't keep their shape, with some of the sideseam ending up round the front. Damart is like my own little shop, & I love it. I have.never had any trouble with deliveries, or returns, & for those complaining about expensive phone costs, why not try using their free number!!.”
“items are expensive, not good quality even when offers are on for half price they are still not worth the money, and the website never lets you sign in.”
“Not very well run in every department. Starting with Customer Service which employs English speaking French people whose English may be perfect but their
accemts are impossible to understamd so why not employ a few native English people for your many English customers? Ordering is another problem as they do
not acknowledge that you have placed an order - ever heard of emails Damart?
Now 3 days since I ordered a blouse and not a word from Damart amd no tracking info either. Very badly run company indeed.”
“Haven’t picked up parcel as arranged. I have paid the return fee. I’ve contacted Evri but have not received a reply. I’m not paying return fee again hope you can sort this out for me. Kind Regards.”
“Returns for your hard earned money should get sorted quickly or at least acknowledged
I shall not order or recommend to anyone again!
Yes I know I’m just a small inoffensive person!”
“Ordered pyjamas which looked nice and just what I wanted. However after washing them they were very crumpled. A bit better after ironing but after sleeping in them they looked very very creased and certainly not a good look. Also the buttons do not stay closed so Havent to keep doing them up during the night. Very poor quality material”
“Firstly the sizing is way out compared to other clothing manufacturers, sometimes by up to two sizes. The despatch time for orders is very slow too as is the time they take to process refunds. I have had to chase them more than once. The customer service is diabolical. In my experience, the women who answer the phones have English as a second language, and the most recent was incredibly rude. I returned an item for exchange, like for like to be told that I would have to pay P&P on it, having already paid to return the original item. The initial P&P, the charge to return it and then the fee to send out the replacement almost amounted to the cost of the item. To add insult to injury they use Evri as their courier of choice. I will be discontinuing any dealings with Damart.”
“Trousers purchased beginning October 2025. Tried on and fitted. Remained unworn until early 2026 owing to illness. As soon as I started to wear them, right hand side waist slider will not close. Contacted Damart but Damart guarantee clothes for only 14 days after purchase - their suggestion - I buy another pair.
I have clothes I bought and still wear after many years.
Last purchase I shall make from Damart, since they obviously have no faith in their own brand.”
“Cardigan was very cheap in sale but didnt expect buttons to be all out of alignment. Could return but no worth the cost. Probably will not purchase from you again.”
“They sent me a nightdress which was way smaller than what it should have been. You can only contact them by phone. I called to complain and was only on the phone for about 6 minutes. I later checked my phone bill and the call had cost me £10!! Never will i ever shop again from these scammers.”
“I ordered a Christmas decoration,which was ok but overpriced,and a "free "jacket",size18/20 I received a small jacket fit for a twelve year old,if they didn't have any in stock why not send something useful.i am not paying to return a"free"jacket which was very poor quality.needless to say I will not be ordering anything else”
“Telephone ordering, a nightmare and exorbitant costs . Three phone call attempts three cutoffs . Result, no order, previously have been a good customer but after this experience I will place no more orders.”
“Returns are very poor. I sent back items on return on 23 September 2025....still awaiting my refund even though I had to pay for the return!!!! Dreadful service indeed, never again.”
“Met een nieuwe verkoopster op frankrijklei vriendelijk behulpzaam .Sinds Mortsel statielei gesloten is heb zowel in frankrijklei als shopping geen goede verkoopsters meer gezien het was echt leuk nu op 11/8/25ben ik daar geweest ,er zijn dan toch nog goede verkoopster die graag werken is te hopen dat zij er lang blijft.”
“My step mother died owing Damart a small amount of money. They were informed of her death and asked to send a final invoice to me as I was the executor of her will. I heard nothing.
Three months later, they sent another, larger invoice - not to me - but to her old address, where my autistic brother lives, greatly distressing him.
I sent another email explaining the situation and included her death certificate. No response.
They sent another invoice to my brother 3 months later, so he phoned them to complain and was assured a manager would ring him within a couple of days.
That did not happen.
Finally 3 months later, my brother was sent a letter from a debt collection agency demanding payment, under threat of being taken to Court.
What a disgusting company Damart is! Avoid like the plague.”
“Damart is a rip off,you have to phone a premium telephone number to arrange a return which is expensive and then you have to pay for delivery and returns.”
“Absolutely dreadful company. Their products are not good quality and expensive. They offer items half price because that is the price they are worth. Customer service staff are rude and to get money refunded is a nightmare. I have been waiting a month for a refund for an item that was sent back by the delivery company because it was damaged. No message sent to me and no refund. I have to pay to phone them to query every time. Would never order from them again.”
“I ordered a couple of cushion covers from Damart, primarily because I was enticed by the "free gift" of a messenger bag worth "£28" and free postage. When I checked the delivery status of my order, I was disappointed to see that instead of the bag, I would be receiving a voucher. This was especially galling as I had ordered immediately upon receiving the catalogue from Damart and it was 13 days before the expiry date of 6th April. Then, when the cushion covers were delivered 4 days later, there was no voucher so I rang customer services, who said the voucher would be sent to me. I was astounded and angry when I received the voucher, as it was for 25% discount off items in the latest catalogue as long as I ordered before 13th April. It exhorted me to "treat" myself with my fantastic discount. To add insult to injury, I would still have to pay for postage and packing. I do not regard this as an equivalent gift as I would have to spend more money to buy something I don't want and pay p&p for the privilege! I will NOT be shopping with Damart again.”
