“Yes, I certainly agree with Anonymous (see below). Might buy more from them if there weren't such large gaps between sizes.
“SIZES: Lovely quality in general. However l would be able to order more goods if the sizing of garments was one size as opposed to varying between two size ranges. I am a size 8 or 10 and most items are 10/12, 12/14 etc. I wonder if other interested customers feel the same way?"”
“I have decided to do a review on Damart due to my wife's frustration, she has ordered clothing for her 90 year old Auntie, the first package arrived and it was wrong, they apologised, wrong trousers in the correct packaging, this has now happened twice again, even after numerous phone calls weve just recieved the wrong item again, the company obviously has a real
problem communication, this has been going on since July ! Damart feel free to contact me with your comments, enough is enough !”
“I recently ordered a set of two cotton vests size 14/16. When they arrived they were not as featured in the catalogue and so narrow I thought they must fit someone size 6/8 ! When I phoned and explained this to someone in the so called 'customer service' I was amazed at her rude and unhelpful reaction when I also told her that the wrong size label was probably applied in the factory, she said this was impossible. No apology was given and she would not agree to refund my postage, and for these reasons I will not be using Damart again.”
“Told me haven't fulfilled any orders as not paid wrong turned out statement received 6 months later had only their 12 admin fee on it I didn't owe any money so I paid it off they were rude to me on phone after sending me a 3rd one I paid 2 but refused to keep paying they insisted next thing they sent me an old order that was cancelled 2 shoes and a jacket in wrong size style color I had to pay to send whole lot back I called them and they wouldn't help and sent me another statement with them on it I called again she said you have to return in wk I said its 2 days she said you will not anything about it as it takes 6 weeks to do a refund was sent a demand for another 12 pounds I'm too afraid to call them as it now will be 5 x 12 a d I paid 2 of them I'm furious
Out of pocket in multiplr”
“I am a new customer and ordered 2 pairs of summer trousers. They arrived quickly, and were good quality ,snd true to size. So far, so good however i have tried to set up an online account and found it so complicated that i have given up and phoned to make a payment on their automated phone line. Why on earth do they want the ammount in *pence*(i kid you not) i couldnt think quickly enough and the wrong ammount was taken. I then had to backtrack and pay the ammount i meant to, all at extra expense. I really dont want the hastle so may not order from them again.”
“Placed my first order with Damart to find a few weeks later, the call had cost £4.50 on my mobile.
Atrocious to levy this charge when ordering
Never again”
“I will never order with them again. They charge £3.99 delivery. Then £2.99 return. Then parcel doesn't get picked even tho I paid to return. If you can't try it on should be free returns. Then they use an 0871 which isn't free with any provider. Rip off company”
“Damart use a premium call rate number as their main contact number. Please be aware that it may cost your more to order an item than it costs to buy. The small print tells you this and it does not sound much, until you are kept waiting for 10 mins as your order is being placed.”
“WARNING! -- Jumper advertised £18.99 but when it comes to paying, price turns into £31.99 -- complaint about fraudulent advert was ignored and £18.99 promptly returned -- DONT BE TEMPTED to buy anything from them”
“Having waited weeks for previous large orders, my latest order has been returned
as not in stock and I would have to wait too long. I would have been willing to wait and did not ask for a refund but clearly Damart are offering clearance deals which are not available and should be investigated as this is very unfair to mainly elderly customers.”
“I waited weeks for a pair of navy cotton cropped trousers as they were out of stock.
I have had these before and they were fine.
Today they finally arrived, but they are different from the photo on the website. Those trousers are tapered at the calf but the ones I received are wide and flap around. They look like clown trousers. I am annoyed as Damart charge for both delivery and returns. I complained once before when an item did not match their description but they refused to refund postage.”
“recieved the 2 pairs of trousers i ordered pretty quickly but they looked nothing like the catalogue picture and resembled 2 creased rags therefore they were sent back, the top i ordered at the same time still hasnt arrived and its now been 6 weeks of waiting. will not be ordering from damart ever again”
“Seems like want to direct you to a premium rate number,
Do not ring this but ring the 0330 number
Shocking customer service
Charging an 85yrs old pensioner not only £3.99 for delivery but also another £3.99 to return an jumper that looks nothing like what was advertised.”
“Not happy with my purchase.
I ordered a pack of briefs size 10/12 they're no where near a 10/12 they're the same size as my daughters underwear 6/8
Having read reviews from other people sizing issues are a common occurrence.
Its now going to cost me half the price of the briefs to send them back to exchange for a larger size .How is that fair and reasonable ??
I won't be ordering from Damart again”
“In my opinion Damart must be the worst company I have ever dealt with. I received my order plus the freebie, a so-called padded ladies jacket and both articles were absolutely disgusting especially the freebie which I would not be seen in and would not even donate to charity as no padded back and no warmth at all. I wrote emails to customer services as wanted to give them a chance to rectify this but they did not have the decency to reply. And to think I have to pay to return this rubbish is just an added insult. That is it for me and I will spreed the word to all my friends.”
