“You have changed format on your web site. I can’t understand it. Can’t find my minimum payment, it’s really complicated to even see the items … why did you change the way it was why make it so complicated ???”
“I am a new customer and ordered 2 pairs of summer trousers. They arrived quickly, and were good quality ,snd true to size. So far, so good however i have tried to set up an online account and found it so complicated that i have given up and phoned to make a payment on their automated phone line. Why on earth do they want the ammount in *pence*(i kid you not) i couldnt think quickly enough and the wrong ammount was taken. I then had to backtrack and pay the ammount i meant to, all at extra expense. I really dont want the hastle so may not order from them again.”
“Yes, I certainly agree with Anonymous (see below). Might buy more from them if there weren't such large gaps between sizes.
“SIZES: Lovely quality in general. However l would be able to order more goods if the sizing of garments was one size as opposed to varying between two size ranges. I am a size 8 or 10 and most items are 10/12, 12/14 etc. I wonder if other interested customers feel the same way?"”
“I ordered two dressing gowns from your catalogue for my Mum. A calf length dressing gown was illustrated, but when they arrived they were full length and no use for her as she is short. I returned the dressing gowns, and re ordered in calf length. Both were too small, although the full length dressing gown had fitted nicely. I finally ordered the next size up, which was like a tent on her. I think your quality control is shockingly poor. I have paid out three lots of postage and have nothing to shoe for it. Wouldn’t recommend you, and won’t be using you again.”
“I ordered electric blanket size 137×198 but received size 65×137.
When I complained about it to castomer service with all photo evidence they still tried to tell me that I got a right size.
So disappointed, bad castomer service they don't pay attention.”
“I attempted to contact Denmark regarding non-delivery of items. The contact link on the website did not work, to tephone costs 13p per minute so I wrote a bad review.
There was an immediate reply to this review which was most helpful In that it gave a free phone number.
It was difficult to get through to a person on this number but when I did I was told that my order had gone to my billing address and not the delivery address. This is apparently always the case with a first order but there was no mention of this anywhere on the website or when I made my first order.
I ordered thermal vests to be delivered to Scotland where I need them Now. Instead they went to London where they are not needed, and I am not at that address for another week. I will not be ordering from Danmark again.”
“I ordered 2 t shirts size medium. I was sent 2 extra large instead. The bar code on the sticker was correct but the size on the actual packaging and the items inside were not.
I emailed customer service asking how I could return these goods free of charge as it was not my error. I received an answer about 24hours later asking me to give a date the courier could collect the items, giving 48 hours notice. I replied promptly.
2 days later I hadn't heard if this had been arranged so I rang customer service at a rate of 12p per minute, to be told it hadn't been arranged but the collection details would be put through.
Later that day I received an email from a 3rd member of customer team to confirm the collection would be on the day requested and would be free of charge.
It is now 7pm on the day of collection and I am still waiting for the parcel to be picked up!!!”
“Used to be very pleased with jeans as size and quality was good for me. However, very disappointed with latest purchase of two pairs - material is now flimsy, pockets very small and size smaller than previous . Would have to buy next size up for real comfort now but then around legs would be too baggy. Also bought some boxer shorts - size ok but again material very flimsy. Overall not very pleased. Web site hit and miss, delivery takes ages, quality gone down, and object to charge for returns.”
“My 84 year old mother ordered some shoes and received documentation telling her they would be delivered a few weeks after the order when she is away on holiday. She tried to delay the order to be told this cannot be done and also she is not able to cancel the order either. I contacted them and asked if the order can be redirected to my address to be told this is also impossible!! Very poor service Damart. Take a look at Next. Never a problem.”
“Ordered 2 tops which were on offer in the paper I ordered a bigger size as did not know the fittings. They were too short and tight. £3.+ to return. I've never had to pay for any on line returns First and last time”
