“My godmother's order had not arrived and so we called to sort out. The line was awful but eventually ascertained that they had not got the right card details on the order form. So I provided card details over the phone. Then we discovered their card system wasn't working. So then they said they could offer credit. Great let's do that.
Then nothing happened and no cloths arrived. So I called again. Turns out they weren't willing to offer credit without a credit check, but they hadn't bothered to tell anyone this. So I told them to cancel the order and I would order again with my card online. Even that took ages.
So I order the stuff. Just to add insult to injury it took over a week to come and my beloved godmother passed away two days later.
So I returned the cloths. You have to pay for this.
Then my phone bill came and I was charged £1/minute for the time I was on the phone to them. Because they were so slow and useless that was over £20!!! COWBOYS. Exploiting the less technical demographic in their customer group with premium phone lines and slow, terrible service.
I am gobsmacked that companies like this can stay in business.”
“I was charged over £28 for telephone calls to ask for instructions to return an item sent incorrectly. Two phone calls gave me the wrong information the final one gave the correct details. Each assistant kept asking me to hold while the checked something I think that they did this on purpose collect more income from the phone call. It didn’t say anywhere that it was a premium rate number. I am 70 and didn’t realise it was. I think a lot of there customers are older and they can be conned easier. They refunded me £10 for goodwill but the phone calls cost me more than my refund. I closed my account and will not buy from them again.”
“Just received a pair of summer shoes. I love, love, love them. Although I've paid at least £60 for a pair of wide fitting shoes on line, I ordered these shoes from Damart. SO comfy!! And, as always, all went smoothly through my personal account, and speedy delivery. In all the years I have been a customer, I have never had cause to complain. Well done again, DAMART.”
“Damart trying to cheat my 89yr old mother out of £171 for goods she has already paid for. When she rang up the women on the phone was very rude and insisted she owed this money my mum is disabled and now has to travel to the bank to get copies of statements to prove she has actually paid. Damart should get their act together and stop harassing innocent elderly folk who have paid .”
“Ordered a size 16 velveten jeans
According to your advertising they supposed to have a good
This was the worst fit everyou needed to be asize 12 to get into these jeans.
You used to sell Good quality and fit but not any more even bras don't fit properly i get nothyng but garbage”
“Damart use a premium call rate number as their main contact number. Please be aware that it may cost your more to order an item than it costs to buy. The small print tells you this and it does not sound much, until you are kept waiting for 10 mins as your order is being placed.”
“I brought a twin pack of Tops (item number K165X).
They are beautiful.
I really did like This Twin pack in Raspberry Colour.
It's a pity that they damart have stopped doing this one.”
“I have been a satisfied customer of Damart for years but have been disappointed in the quality and sizing of the items I’ve received in the last couple of years. Due to the inconvenience of returning items I have made a decision not to place any further orders.”
“WARNING! -- Jumper advertised £18.99 but when it comes to paying, price turns into £31.99 -- complaint about fraudulent advert was ignored and £18.99 promptly returned -- DONT BE TEMPTED to buy anything from them”
“I called Damart to ask them to stop sending brochures to my address for the previous occupant. The call was under 4 minutes but I ended up with a £4.88 charge on my phone bill. Disgusting. You should be advised when the call is answered of these charges. If I was ever thinking of using Damart in the future I won't!!”
“Charged £21 for 3 phone calls to say you had delivered to wrong address you did refund me and sent my order to the right address which I had given you in the first place £21 was much to steep”
“Having waited weeks for previous large orders, my latest order has been returned
as not in stock and I would have to wait too long. I would have been willing to wait and did not ask for a refund but clearly Damart are offering clearance deals which are not available and should be investigated as this is very unfair to mainly elderly customers.”
“I otdered trousers and tops at sale prices but when i asked about the FREE TGROW inwas told i would have to pay FULL PRICE FORMY SA.E GARMENTS BEFORE I I GOT THE THROW. SO TECHNICALLY IT IS NOT FREE. Ì bit o”
“Everything that is called On-line is being turned into a tool to exploit citizens in every possible way. Damart is sending me a cheuque instead of refund.. They say that I paid them with a cheque whereas I have never paid anything with a cheque in my entire life...!! They withhold my money for weeks !!.. Because banks have shut down too many branches, there is no bank in my area.. and I will need to travel to reach the bank just for Damart's cheque/refund.. Everyone, particularly banks and businesses are hiding behind screen, and they have made it too difficult to reach them.. on purpose I suppose!!.. I am personally Done with On-Line all together!! .. I am really tired and fed up.. CASH & FACE-TO-FACE & BUSINESS AS USUAL .. that is the old and centuries tested way of trade. And YES IT IS THE BEST On-line has turned banks and business' minds go crazy!! There is no longer customer centered services .. That so called technology has been made like this, to allow unlimited abuse and aggressive behavior against every citizen. What is coming next upon us.. if we continue accepting their abuse..??”
“I recently ordered a set of two cotton vests size 14/16. When they arrived they were not as featured in the catalogue and so narrow I thought they must fit someone size 6/8 ! When I phoned and explained this to someone in the so called 'customer service' I was amazed at her rude and unhelpful reaction when I also told her that the wrong size label was probably applied in the factory, she said this was impossible. No apology was given and she would not agree to refund my postage, and for these reasons I will not be using Damart again.”
“I sent off for a half price cardigan featured in a leaflet in my newspaper.
I waited several weeks for it with explanations for the delay. It arrived at last and the colour was certainly not dark sapphire blue as described but more of a greenish turquoise. Very disappointing. I will keep it as not worth returning it. I tried to let customer services know but not possible unless I paid for a phone call. Shame. Pleased with rest of order.”
“Don't buy anything from Damart anymore since Evri courier slung parcel over back gate when we have a clear sign by the doorbell say DO NOT LEAVE IN GARDEN.”
“94 year old relative asked me to place order on her behalf after receiving offers by post, none of which she could use as she wanted to pay by debit card. I now find the phone call to order over £50 worth of goods cost over £12.”
