“Why are the gifts sent to induce people to buy not usually the one that was expected, but a mere substitute. I was sent a watch, that doesn't work, instead of a radio. Also, actual catalogue articles are sometimes not the ones ordered, eg the wrong tog in a duvet, wrong colour or design in clothes. Who has got the energy to repack and send back, explain etc when this happens?”
“First up we are returning customers where in the past the service has been great but here's the issue now.
First up my daughter ordered a catalogue and future issues for my elderly mother on 21st April, five working days, 5th May, 9 working (11 Royal Mail) working days later no show. Tried booking online but website doesn't give other than three size options which are actually length versions. Tried ring phone number in TV guide, it's unavailable. Having worked for Hermes that's another red flag signalled up. Customer reviews on here don't look good either, so what's gone wrong? So many red flags I'm mindful to not place the order for her.”
“Very unhappy with so called free gift sent to me as an alternative to original gift now out of stock
They are producing leaflets of so called free gift as an inducement to place an order and pay for 0871 calls
The free gift was a pair of pyjamas and I have been sent
2 dot to dot books
Do Damart think these books are an alternative to ladies pyjamas when they are still lots of similar pyjamas being advertised in their catalogue. They must think you are stupid to accept this alternative . In fact I do not believe there ever were any pyjamas to be offered as free gift
This is an insult and a I have just been on phone for quite a while at my expense 13p per minute to tell Damart so
I have been promised a free collection of my order which I am now sending back unopened because I am so angry with these unwanted books
If the goods are not collected I will not return them at my expense and they can try take me to court
to”
“Misleading advertisement in TV guide showed 50% Discount but did not explain that this was only available for limited colours. Had to go to all the trouble of setting up an account before this became clear.”
“I’ve had to pay £3 99 delivery I received wrong item through no fault of my own cost £3 20 to return and I’ve reordered only to pay another £3 99 this is my second try with Damart and it wil definitely be the last .”
“Agree with other customers about Damart service. Today received notification that one the items I had ordered from a catalogue I had received that day was not obtainable in any size or colour. The other item I ordered was incorrect the free gift was missing and a £10 voucher ignored. You can’t telephone this company as the phone charges are horrific especially if you are kept on hold!! If you try to contact online repeatedly get to the end and then told invalid. I fail to see why I should have to pay for a return when Damart is at fault. I am sure that the founders of this once respected company must be ashamed at the way the company has deteriorated. Gill Wright”
“Was sent wrong jumpers and no returns label or invoice in parcel. Phoned up and was told he would send me returns label still waiting and I was shocked to find I was charged over £8 for my phone calls. Wasn't my fault the order was wrong. I shall not be ordering from Damart again.”
“Er komt geen schot in de zaak. Bestelling blijft al 11 dagen staan op 'geregistreerd'. Moet nu nog op zoek naar een ander geschenkje voor mijn moeder. De klantenservice is erbarmelijk. Ze strooien met cadeau's en kortingen maar je bestelling krijg je niet toegestuurd. Ik heb het gehad met Damart.”
“Heel ontevreden, kreeg geen info aan de telefoon, de verkoopster was heel onvriendelijk en had geen tijd. Online ook al besteld, lang moeten wachten 3 weken voor toch maar de helft te krijgen. NOOIT MEER!”
“Have placed two different orders with Damart in the past 6 weeks. On both occasions, they have taken my money but the orders have not arrived. First occasion money was eventually refunded, still waiting for explanation on the second non-delivery. Is this their way of increasing their cash flow? Very dubious about ever ordering from them again.”
“Beware! Do not phone them! Damart uses a very expensive phone number. It cost me over £10 to sort out the pick up of my returns.I shall certainly not be ordering from them again.”
“Rubbish. ordered two blouses some time ago both on the small size. Bought the same size I buy from anywhere else and they fit. Just ordered ankle boots - couldn't even get my foot in the boot! will never use again”
“Never use again . So fed up with the excuses they give. Placed an order on the first day of new catalogue with free gift of a toy white bear . Parcel arrived with a cd of old Christmas songs NO BEAR. Complained to be told out of stock so gift sent was similar to what was ordered . Do they think people are stupid . It's the old sprat to catch a macrel. I have now a very disappointed 3 year old who was so looking forward to it”
“Very disappointed with Damart. Free gift offered with order but not received. Told not in stock then appeared in later magazine. Alternative promised but also never received. only initially placed an order due to the inducement of the jacket (free gift). Will not buy from this company again.”
“I would give no stars but unable to do so. I have just tried to order 3 prs jogging bottoms. Order on first two went to basket and I was then informed they were unavailable. The third went through but the price suddenly increased 100 percent. The site is awful, one of the worst I have ever used.”
“Promises of a free gift when purchasing an item but no free gift of your choice.They do not even notify you to let you know.Book free returns for you.No courier turns up twice on the trot.Would not recommend this catalogue at all.A complete joke outfit”
