“You have changed format on your web site. I can’t understand it. Can’t find my minimum payment, it’s really complicated to even see the items … why did you change the way it was why make it so complicated ???”
“I ordered 2 packets of briefs, a size larger than my normal size, as I find Damart always come up small. The elastic on the briefs was so tight they dug in extremely uncomfortably, causing unsightly bulges above and below. The one pair I tried and washed shrunk, making them only fit for someone several sizes smaller. I wish I'd saved my money.”
“I ordered 1 bra and 2 pairs of briefs to take with me on holiday this month. (The order was placed and received in July 2022) So far, so good!
Unfortunately, one pair of the briefs was faulty (along the seam) They were collected by Damart's courier on Monday 1 August. I did suggest that in the meantime, they might like to send me a pair of replacement briefs – but Customer Services said that until they had receipt of the faulty item, this could not be arranged. I phoned Customer Services today (a week later) – as I really needed the replacement underwear. I was informed that I would not receive acknowledgement that they had received my return, nor a replacement item for at least 15 days…And that’s just too late for me to take the briefs with on holiday.
Such poor Customer Service. Beware!”
“Ordering & delivery went smoothly - no issues with those and initially I was pleased with the 2 pairs of crinkle trousers I had ordered. Until they were washed ( following recommended washing instructions) when the trousers shrank widthways & were no longer decently wearable. Very disappointing !!”
“Many times I see adverts from Damart and there is something I would like to order. So I go online only to find that is out of stock in my size/colour choice/ length.
Why is the stock so low?
Now having read these reviews on here about the terrible service received and wrong orders sent I won't even try again.”
“I am a new customer and ordered 2 pairs of summer trousers. They arrived quickly, and were good quality ,snd true to size. So far, so good however i have tried to set up an online account and found it so complicated that i have given up and phoned to make a payment on their automated phone line. Why on earth do they want the ammount in *pence*(i kid you not) i couldnt think quickly enough and the wrong ammount was taken. I then had to backtrack and pay the ammount i meant to, all at extra expense. I really dont want the hastle so may not order from them again.”
“Ordered 2 pairs white briefs and they delivered 2 pairs rose pink briefs. Logged into my account which showed that I ordered white. Phoned damart who said that according to their records I ordered pink. Said I could return them and place another order. Pathetic would not use again.”
“Yes, I certainly agree with Anonymous (see below). Might buy more from them if there weren't such large gaps between sizes.
“SIZES: Lovely quality in general. However l would be able to order more goods if the sizing of garments was one size as opposed to varying between two size ranges. I am a size 8 or 10 and most items are 10/12, 12/14 etc. I wonder if other interested customers feel the same way?"”
“i ordered 2 dresses they sent a dress and a skirt . the skirt is no good to me. now the wont deliver my other dress untill i return the skirt. how is that my problem?”
“I returned a jumper for an exchange to a size smaller. It never arrived and I never received a refund. I phoned Damart (which was an expensive process in itself) who claimed Hermes must have lost it. I made a formal complaint to Damart and have never heard back. If I had the time, I would take them to a small claims court. Don’t use them. Disgraceful customer service”
“I ordered two dressing gowns from your catalogue for my Mum. A calf length dressing gown was illustrated, but when they arrived they were full length and no use for her as she is short. I returned the dressing gowns, and re ordered in calf length. Both were too small, although the full length dressing gown had fitted nicely. I finally ordered the next size up, which was like a tent on her. I think your quality control is shockingly poor. I have paid out three lots of postage and have nothing to shoe for it. Wouldn’t recommend you, and won’t be using you again.”
“Unavailable items still on display.
In stock items upon purchase gets cancelled because of unavailability.
Don’t they update their website, stock and pages?
Clothing is not true to size. Order one size bigger to what you usually wear.
Unless items are on sale the prices aren’t exactly great, given the quality of the fabrics.”
“My order was dealt very quickly and efficiently and was pleased to
receive delivery. I like the shoes have worn Cushion Walk had a pair
Last Summer very comfortable and look nice easy to clean.”
“I have been a satisfied customer with Damart for years, no problem with ordering, and money goes out of my account straight away, BUT, the returns system is rubbish, it takes 2 weeks to get the money back. Perhaps your finance dept should look into this . and get some tips from Amazon who are spot on with there returns policy., and
their refunds are returned within a day, and not having to spend on a very expensive call to you to check whether you have received the goods. which incidentally were returned to you on 3/3 /22 and no confirmation as yet .Perhaps you could look into a free order line as not everyone can order on line;I am lucky as an 89yr old , to have someone to help me, but when ordering I like to speak to a human. Hope you read this, Thank you. Regards Ann Wilson PS> I hope that you will share this with the company as I'm hoping that this review is helpful”
“Disappointed with two jumpers. Although sizes were spot on and reasonable quality, the colours were dull as dishwasher. In the advert they were beautiful bright pastel shades, but in reality nothing like it. I wouldn't recommend as I feel the photos in the supplement from which I ordered were misleading as they were clearly photoshopped for effect.”
“Was asked to order a jumper that was advertised in todays daily Mail at £11.99, found item on website for £27.99 and added to basket then entered supplied code which game me free postage not the discount I expected, read the small print and discovered that price was only valid until 01/01/22 it is in todays paper the 15/01/22 and it also stated that prices may have increased, so then they make it look like you can send the coupon included on the page and get the discount, no option to send a cheque or any other type of payment though, why? so they can open a credit account in your name and charge you full price anyway, this company is nothing but a bunch of con artists and the sooner its closed down the better.”
