“Horrible service state that you would get your results back in 8 weeks that can't be further from the truth. It's been 6 months and I have been stuck at the Quality Control phase.”
“I bought a kit on the promise that they would supply results in 8 weeks. That deadline has passed, and they do not respond to me emails. The kit is for an 90+ individual with health issues. They do not care about honoring their promises and their clients' situations. If you research this scam company, you will see that people wait over a year and a half for their results, and are still waiting. Avoid, do not work with them. Save yourself money and unnecessary headaches.”
“I ordered a whole genome test. Arrival of the kit was confirmed in January 2024 but since then no progress ("in quality control" step) and no response to numerous emails and contract form requests.”
“This Is Not the Way to Build Trust
Dante Labs, let me begin by saying that I truly believe in the promise of DNA sequencing and its ability to revolutionize health and human potential. It’s why I placed my trust in your service and eagerly ordered your MyGenome Sequencing Test. I was excited to take this journey with you and unlock powerful insights into my health and future.
But what followed has been a deeply frustrating and disheartening experience.
I sent my kit to your lab, confirmed as received on September 13, 2023, yet here I am, months, years later, with no results and no meaningful communication. Your stated turnaround time of 8 weeks has long passed, and my repeated attempts to reach your customer support have gone unanswered. This is not just a delay. This is a breach of trust.
Your company represents a field that inspires hope and transformation, yet your actions undermine the very principles your brand should embody: integrity, professionalism, and care for your customers.
I have requested a refund not just because of the delay but because trust has been broken. To regain credibility, businesses must recognize when they’ve failed and go above and beyond to make things right. As of now, there has been no acknowledgment or resolution, and that speaks volumes.
Here’s the truth: In today’s world, people expect more. We expect transparency, communication, and accountability. Companies like yours have the potential to change lives, but if you cannot deliver on your promises, you risk being left behind in a world that values connection and authenticity.
I hope this review serves as an opportunity for you to reflect and improve, because your customers deserve better. Until then, I cannot recommend Dante Labs, and I encourage others to seek companies that align with the principles of care, excellence, and innovation.”
“Appaling company and customer service. Have been completely ignored for months when reaching out via email several times about the same problem. And waiting for a refund since June 2021 (it is now October 2021)!
I wish I read the reviews before I paid this company any money! Do yourselves a favour and avoid this company at all costs!!!”
“AVOID!
Day 2 & Day PCR tetst arrived on Day 5. Samples were sent off, but no results were ever received. I have now asked for a refund. I will sue them if I don't hear back.”
