DarkStar Vapour Reviews

Name: DarkStar Vapour
Rating: 4.61

4.6 Rating 36 Reviews

92 %

of reviewers recommend DarkStar Vapour

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Metrics

4.6

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete disaster from start to finish Firstly they managed to print an incomplete delivery address. You'd think they would have fixed this after months of similar problems, but no. Secondly they sent an incorrect invoice for customs triggering additional import fees and delays. They added 10% onto the actual amount paid then added 20% UK VAT to arrive at their invoice figure. VAT for exports to the EU should be Zero since VAT is paid in the country of import. Thirdly customer service is terrible. Several of my emails have gone unanswered. Not the slightest hint of resolving the problem. I've sent them the link to the uk government website to guide them on customs invoicing since they didn't seem to be able to find it on their own. This has been without a doubt my most frustrating experience in 20 years of ordering online. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“I ordered more than 10 times from them, average order over £100, VG, PG, Nicotine and flavours, I was happy and I wanted to extend the collaboration but in last 2 orders they send me 2 bottles of 250 ml fake flavours (juice, squash) however nothing related with vaping. I contacted them but they treat me like being my fault. I was just expecting an appoloise nothing more but no, it ended with no answer from them and me disappointed and frustrated.”

Helpful Report

Posted 5 years ago

“Hi, I ordered 6 litres of Nicotine from Darkstarvapour just before the TPD compliance came into effect. The nicotine smells of pepper, and tastes very strongly of pepper, so much so that it overpowers the taste of flavours - it is horrible. I mentioned this on Darkstar's official Facebook page, and asked for assistance. I was IMMEDIATELY BANNED from their Facebook group by a moderator, acting on Darkstarvapour's behalf - the moderator was "Mike Asatru Green ". Now how is this quality service? censoring REAL experiences of their products. Obviously they banned my Facebook account so that they can keep sales going with new customers by hiding content from existing customers. Very poor practice. I am also not the only one mentioning this regarding their nicotine, as it is mentioned on other vaping groups also. I also sent a direct message to Rob Scammell (the MD) who ignored my message. Also, I ordered some concentrates from their website which on one of them (the tobacco) was just like a bottle of chemicals, terrible, and placed a review on the DarkStar website regarding this. Guess what, the review was never published, so they are also censoring reviews. I have since purchased more nicotine elsewhere, and it is perfect, no smell, no taste, exactly how it should be. Just a shame that Darkstarvapour decide to hide negativity and honest reviews/feedback, preferring to ban members instead of running a responsible business - I certainly would not recommend them, and I also know that many others refuse to buy from them again based on how they act. Far, far better services for your vaping supplies out there. BUY YOUR NICOTINE ELSEWHERE at the very least, and if you do decide to purchase supplies from Darkstarvapour, then don't bother offering genuine feedback on their Facebook group, as they will ban you inside minutes before other customers read such genuine feedback. This is a perfect example of buy cheap - buy twice, and together with banning their own customers (you know, the customers who generate them a profit), this comes across as a shambolic, unprofessional outfit. PS: Invoice number available to reviews.co.uk on request for proof of a genuine customer - before the Darkstar mules start claiming 'fake review'. They do this because they live on discount codes being offered on their FB group, but what is the point of a discount code when the product and service is poor!”

Helpful Report

Posted 6 years ago

DarkStar Vapour is rated 4.6 based on 36 reviews