“I purchased a pair of Tom Ford glasses from your showroom in June 2025. Despite using them with care, I have recently noticed a crack on the frame. Since the product is only around six months old, this issue is quite disappointing, especially considering the premium quality associated with the brand.
We visited the showroom to get assistance, but the concern was not checked properly, and we were not given any suitable solution. This level of service is not acceptable for a product of this value.
I kindly request you to thoroughly inspect the glasses and provide a replacement or an appropriate resolution at the earliest.”
“I wasn’t rushed and made felt very welcome after turning up for my appointment late.
I was in Bromley branch where Pryia advise my optical plan that worked for me.
So thank you to all the staff there.
Would highly recommend.”
“They have been my opticians for many years and recently helped me out with a repair issue and repair issue plus going beyond most companies and getting me a replacement pair within a week's not just they sell great spectacles, but their service is second to none.”
