“I am requesting that you delete my name from your mailing list. I am very disappointed by your recent service. I have made two complaints recently and neither has been addressed. I have been a happy customer for many years but now that I wanted some form of redress you have shown your real colours. Therefore I do not intent to buy from you ever again so please be kind enough to delete my name from your mailing list, do not send me any more of your brochures. Rosanna Rodgers”
