“1 star only because zero stars is not an option.
HORRIBLE experience. Brought an 8 month old necklace in for additional length. Sales person accepted the service request and quoted $50-60 as the chain is sterling silver. Quote came in at $200 … on a $375 necklace. Naturally I complained — as was told that the estimates are based on age of product (8 months) and state of product (only ever worn alone - and only worn 20-ish times in the 8 months because it was too short) … but that they’d do me a BIG favor and give me a $50 credit to reduce the price. I declined and requested that the necklace be returned. Three months and four follow-ups later, I finally got my necklace back.
NEVER purchasing from David Yurman again.”
“Attempting to place a Mother’s Day order. When I called in to see why the order was not going through, John G., stated that the email address is the problem. Do not waste your time with this company”
“I bought a ring. Tried it on. Didn't like it. Put back jn the box and took it back. They got the ri.g and said there were scartches.and sending it BACK TO ME! theres noway there is a scratch. The ring was $2200. I'm shocked that a designer like David Yurman would do this.”
“I love the store in the Americana. I bought a lovely bracelet. The staff is great and they treat customers so well. They don't bother showing me a million items, they just seem to know what I like.”
