dc digital entertainment Reviews

1.0 Rating 31 Reviews
F
Happiness Grade

dc digital entertainment have a Customer Happiness Grade of F. Customers are unhappy with their delivery, customer service and refunds.

E

Delivery - Slow

42.86%
Industry Average
The two photos I sent have the date and location (delivery address) in the file information settings.
- wendy
He told me they'd actually send the cheque Special Delivery Guaranteed Next Day Before 1pm.
- A customer of DC Digital Entertainment Ltd
He told me they'd actually send the cheque Special Delivery Guaranteed Next Day Before 1pm.
- A customer of DC Digital Entertainment Ltd
E

Refunds - Difficult

40.00%
Industry Average
Customer service nigh on non existent - a real problem if you are due a refund! If you must buy from Buy TV Direct, as they are now called, pay by credit card so you're protected.
- MS
I am now awaiting the accounts to clear my refund back to my account and will update you when this happens.
- A customer of DC Digital Entertainment Ltd
I am now awaiting the accounts to clear my refund back to my account and will update you when this happens.
- A customer of DC Digital Entertainment Ltd
22.22%
Industry Average
Customer service nigh on non existent - a real problem if you are due a refund! If you must buy from Buy TV Direct, as they are now called, pay by credit card so you're protected.
- MS
As I have not had my refund and DC Digital have insisted I must receive my refund in breach of the law (see Consumer Rights Act 2015) by a business cheque, not the original form of payment I made being by a direct bank transfer, I must write a secondary review detailing that experience of dc digital entertainment Ltd's further level of service (as per TrustPilot guidelines.
- A customer of DC Digital Entertainment Ltd
As I have not had my refund and DC Digital have insisted I must receive my refund in breach of the law (see Consumer Rights Act 2015) by a business cheque, not the original form of payment I made being by a direct bank transfer, I must write a secondary review detailing that experience of dc digital entertainment Ltd's further level of service (as per TrustPilot guidelines.
- A customer of DC Digital Entertainment Ltd