“Our Debenhams bathroom has been a nightmare. Actually your Debenhams bathroom is really a Mark Two bathroom. Beware! On no account enter a contract with these high-pressure salespeople who will overcharge you on everything. Halfway through the work on our bathroom the fitters contracted by Mark Two withdrew because they were not being paid despite our having paid 100% upfront. We had to pay them more money to finish the job. No word from either Debenhams or Mark Two at any time during this nightmare. We are now trying to get our money back. Fortunately we paid by credit card so there may be a good outcome. Chris Longley, David Harding London E3”
“Our Debenhams bathroom has been a nightmare. Actually your Debenhams bathroom is really a Mark Two bathroom. Beware! On no account enter a contract with these high-pressure salespeople who will overcharge you on everything. Halfway through the work on our bathroom the fitters contracted by Mark Two withdrew because they were not being paid despite our having paid 100% upfront. We had to pay them more money to finish the job. No word from either Debenhams or Mark Two at any time during this nightmare. We are now trying to get our money back. Fortunately we paid by credit card so there may be a good outcome. Chris Longley, David Harding London E3”
“AllyG2319
Was truly disappointed in this company and would certainly NOT recommend them. We had made an appointment for a consultant to visit our home, which was fine initially. Upon receiving a confirmation telephone call the day before our scheduled appointment, I was informed that the consultation would take approximately 2 hours minimum and they had to confirm that both my husband and myself would be present. I confirmed it would be fine but was disappointed that the time taken would be 2 hours as we had young children who would have to be put to bed within that time, but I was told that they would attempt to make it as near to the 2 hours as possible, but could not guarantee it. The next day we received terrible news regarding a young member of our family being diagnosed with a serious illness. Due to this, I attempted to telephone Debenhams bathrooms from my landline number, to re-arrange the call and even although I tried over 7 times to reach them, I was left holding for approximately 3-4 minutes each time I tried, just to be cut off!!! All in all I wasted over 30 minutes trying to speak to somebody, at a time when I was supposed to be supporting an ill relation. To say that I was frustrated was putting it mildly. I then tried calling from my mobile number (For which I was charged due to the number required) and strangely enough after a brief hold, I got through. When I explained the situation to the employee, I was initially going to re-arrange the appointment, but to be honest after the totally lazy and uninterested treatment I received from her, I just didn't bother. She made no attempt to keep the potential sale, so after spending all this time trying to ensure that Debenhams bathrooms did not waste their time coming to our house, I discovered that basically they did not care anyway. I do not complain for the sake of it (I am busy like everybody else, with work, kids etc. ) but this annoyed me so much I submitted a complaint to Debenhams. I was offered a discount (of a non specified amount, so I have no idea what the discount actually is) if I took a bathroom out, but again would require that both my husband and I had to be present when the consultation is done - apparently I am unable to make a decision on my own!!!!!!!! I submitted a response to the reply I received and have heard absolutely nothing back. So if you want to spend your hard earned money on a company that cannot even arrange to have a telephone call answered properly, or respond to a complaint correctly, then that is your choice, but frankly in my opinion if they can't get that right, then what faith do I have that they will get any of it right, so they will not be getting my business. If I was to treat customers like this, in my line of work, I would be in deep trouble. Shame really, as I had thought Debenhams would have been better than this.”
