Debenhams Plus Reviews

“ Got a faulty dryer clothes are still damp when cycle has stopped. It has happend on every drying cycle hotpoint said its just the eay that the dry now so debenhams wont refund my money. DONT BUY FROM Debenhams Plus OR HOTPOINT. ”

“ Over the next week i was asked to send photos of damage which i did several times despite them confirming they had recieved them initally 😡 They have refused to inspect , replace or refund as the timescale from delivery to reporting the damage was too long . ”

“ I have never had such bad service, not delivered when booked twice, Customer service terrible, i am still waiting for refund, fortunately bought with credit card so will at least have some protection from that. Ordered from Argos as i should have in the first place. Debenhams should be ashamed. ”

“ Cancelled the order within 4 days as delivery was changed with out me being told. no refund on goods has been 21 days now ”

“ Dehumidifier faulty & leaked everywhere and getting a replacement or refund frustrating. ”

“ Quite surprised/confused that I received really decent customer service, considering all the negative reviews on here I was dreading dealing with the returns process but after getting a dodgy Electriq TV from them I requested a return and sent them pictures of the problem, took a few weeks but they sent someone to collect it and on the same day I got an email saying the refund had been processed. ”

“ Order cooker, never arrived, no communication hard work trying to get a refund avoid ! ”

“ Debenhams Plus are backed by 'Buy it Direct' 'Laptops Direct' 'Appliances Direct' who are a total waste of time, their customer service and customer care is dreadful. Twice they lost my delivery and each time they would not give me a refund or any alternative for the whole time it took to process this, I waited a week each time and they held my cash. ”

“ I Phoned again and said I wanted to return it for a refund. ”

“ Delivery joke!! Paid for priority delivery only for it to be delayed a day - then for it to be cancelled! With numerous conflicting messages in between for delivery times! Cancelled my order in disgust! Debenhams would not refund me until they had confirmation from the delivery company! no fridge freezer and 2 children! Not happy and will not be using them again! ”