Debenhams Reviews

“ When I placed my order, the expected delivery date was shown as 6 July. ”

“ Sent for a dress on Debenhams website they sent completely wrong dress so I’ve sent it straight back the total with next day delivery was £29 but they are refunding £16 complete rip of it was there fault they sent wrong dress not ours will never order again anyone ordering on line just be careful complete rip off site ”

“ 99 next day delivery. ”

“ Decided to buy a set of garden table and chairs from Debenhams online with delivery in time for when the set was needed. ”

“ Should also add my deliver was arrange for time slot which didn’t arrive it arrived with our just eat order delivery driver at 10pm at night shocking service. ”

“ 5th time ordering from them now, every single delivery their has been a problem. I took a risk this time as its my sons birthday and surprise surprise been let down! Paid extra for express delivery to be told I need to wait till it's gone passed 10 days to get a refund. Absolute joke of a company. ”

“ Atrocious Customer Service, special religious festival gift bought for next day delivery never even arrived, I had to deal with a barrage of automated responses from AI bots, eventually after three weeks of nonstop emails, gave me a refund, no compensation, nothing, my little sister was the only person without her gift at our family gathering, what a truly awful experience and company, avoid at all costs. ”

“ Terrible online buying experience - the delivery DX seems to pick And choose what to deliver. ”

“ I have been a loyal customer for many years. Before I became housebound 6 years ago. Since then I shop online. I find that the return service is so difficult. I am unable to arrange a collection from home. I can't go out. I don't drive. I have to wait for a kindly relative to take it to a delivery service for me. Its a shame but I can't shop at Debenhams any more. ”

“ Ordered a bag, said it had been delivered, it hadn't been and couldn't provide proof of delivery, eventually received a refund via gift voucher, not how i asked for a refund as there wasn't anything I wanted, a while later I wanted to place order but couldn't find vouchers, had to request 3 times, they finally sent them, tried to order, couldn't use vouchers when i finally got an answer they said the vouchers had expired, they sent them a day after the vouchers had expired, if they had sent them when I first asked I could of used them, it was £90 of vouchers, refuse to do anything about it. ”