Debenhams Reviews

“ I have been a loyal customer for many years. Before I became housebound 6 years ago. Since then I shop online. I find that the return service is so difficult. I am unable to arrange a collection from home. I can't go out. I don't drive. I have to wait for a kindly relative to take it to a delivery service for me. Its a shame but I can't shop at Debenhams any more. ”

“ Ordered a bag, said it had been delivered, it hadn't been and couldn't provide proof of delivery, eventually received a refund via gift voucher, not how i asked for a refund as there wasn't anything I wanted, a while later I wanted to place order but couldn't find vouchers, had to request 3 times, they finally sent them, tried to order, couldn't use vouchers when i finally got an answer they said the vouchers had expired, they sent them a day after the vouchers had expired, if they had sent them when I first asked I could of used them, it was £90 of vouchers, refuse to do anything about it. ”

“ I paid for express delivery, yet my order has now been delayed by over 7 days with no clear communication or resolution. ”

“ you are lucky to get one star . I have never asked for any insurance for delivery and have been charged both times Chat has sorted things out and even sent you emails on my behalf ,to no help . I am blocked from any further communication . Are you being honest with you customers ”

“ I purchased a velvet jacket which was too small. I returned the jacket with proof of pick up and delivery back to their depot. They can't find it and refuse to arrange a refund with klarna. They originally messed up the order number and items ordered. They have been completely incompetent and I think I've had about 4 or 5 people contacting me on this regard and nobody has a clue. Still no refund. ”

“ They did (after much hassling from me) organise a delivery driver to come and pick it up, this took another 10 days ish. ”

“ I requested delivery to my work address to ensure i was there upon delivery. ”

“ I would prefer to give zero stars. Stuck in an endless loop with terrible customer service. I received broken make-up palette, and Debenhams are refusing to refund me the delivery charge, as the broken item was 'delivered on time'! It was broken and unusable! They ignore the Consumer Rights Act. A truly awful experience, I will never shop there again. AVOID AVOID AVOID ”

“ I was unable to intercept the delivery, within hours of making the order, the order took ages to be refunded - and the part of the order paid by gift card has still not been refunded a month later - awful - i mean AWFUL, cummunication - no call centre, long delays in getting an e mail reply - and robotic replies - what a rubbish service.... ”

“ What is SEEL. It leads you to believe that you are getting a confirmed delivery date but does not. Pay extra and still get standard delivery. Which is LATE anyway. DONT buy this WASTE of money. ”