Debenhams Reviews

“ They did (after much hassling from me) organise a delivery driver to come and pick it up, this took another 10 days ish. ”

“ I requested delivery to my work address to ensure i was there upon delivery. ”

“ I would prefer to give zero stars. Stuck in an endless loop with terrible customer service. I received broken make-up palette, and Debenhams are refusing to refund me the delivery charge, as the broken item was 'delivered on time'! It was broken and unusable! They ignore the Consumer Rights Act. A truly awful experience, I will never shop there again. AVOID AVOID AVOID ”

“ I was unable to intercept the delivery, within hours of making the order, the order took ages to be refunded - and the part of the order paid by gift card has still not been refunded a month later - awful - i mean AWFUL, cummunication - no call centre, long delays in getting an e mail reply - and robotic replies - what a rubbish service.... ”

“ What is SEEL. It leads you to believe that you are getting a confirmed delivery date but does not. Pay extra and still get standard delivery. Which is LATE anyway. DONT buy this WASTE of money. ”

“ Ordered 3 different Jackets online and paid for insurance on delivery. ”

“ Waited 16 days for delivery no reliable tracking given,birthday present not arrived,ridiculous ”

“ it was left 8 days in back garden in rain whilst i chased delivery. ”

“ My next day delivery code didn’t work despite using it correctly, the item then arrived 5 days late meaning I had to buy an alternative gift elsewhere. ”

“ I have placed an order last night and used there expressdel code and to find out that my order has been placed onto a standard delivery. ”