Debenhams Reviews

“ I ordered and paid for an item that was not available because the website had not been updated. I was not refunded delivery and return cost. ”

“ I spend a considerable amount of money at Debenhams but not any more. They automatically add the Seel delivery protection which if you fail to deselect this it costs just under £10. This happened to me; I complained and they refused to refund me; very poor and I will buy nothing else from Debenhams ”

“ Delivery dates are also unreliable. ”

“ When I placed my order, the expected delivery date was shown as 6 July. ”

“ Sent for a dress on Debenhams website they sent completely wrong dress so I’ve sent it straight back the total with next day delivery was £29 but they are refunding £16 complete rip of it was there fault they sent wrong dress not ours will never order again anyone ordering on line just be careful complete rip off site ”

“ 99 next day delivery. ”

“ Decided to buy a set of garden table and chairs from Debenhams online with delivery in time for when the set was needed. ”

“ Should also add my deliver was arrange for time slot which didn’t arrive it arrived with our just eat order delivery driver at 10pm at night shocking service. ”

“ 5th time ordering from them now, every single delivery their has been a problem. I took a risk this time as its my sons birthday and surprise surprise been let down! Paid extra for express delivery to be told I need to wait till it's gone passed 10 days to get a refund. Absolute joke of a company. ”

“ Atrocious Customer Service, special religious festival gift bought for next day delivery never even arrived, I had to deal with a barrage of automated responses from AI bots, eventually after three weeks of nonstop emails, gave me a refund, no compensation, nothing, my little sister was the only person without her gift at our family gathering, what a truly awful experience and company, avoid at all costs. ”