Debenhams Reviews

“ Paid for expedited delivery. Parcel was not even attempted to be delivered until days past the promised arrival date, and then said it had been delivered when it happens. Customer service refunded postage but sent me round in circles when trying to locate my parcel. They were also only contactable via Instagram, which was very frustrating. ”

“ Won’t go into the details of what went wrong this time but the main problem was trying to get my missing delivery sorted out. ”

“ I ordered and paid for an item that was not available because the website had not been updated. I was not refunded delivery and return cost. ”

“ I spend a considerable amount of money at Debenhams but not any more. They automatically add the Seel delivery protection which if you fail to deselect this it costs just under £10. This happened to me; I complained and they refused to refund me; very poor and I will buy nothing else from Debenhams ”

“ Delivery dates are also unreliable. ”

“ When I placed my order, the expected delivery date was shown as 6 July. ”

“ Sent for a dress on Debenhams website they sent completely wrong dress so I’ve sent it straight back the total with next day delivery was £29 but they are refunding £16 complete rip of it was there fault they sent wrong dress not ours will never order again anyone ordering on line just be careful complete rip off site ”

“ 99 next day delivery. ”

“ Decided to buy a set of garden table and chairs from Debenhams online with delivery in time for when the set was needed. ”

“ Should also add my deliver was arrange for time slot which didn’t arrive it arrived with our just eat order delivery driver at 10pm at night shocking service. ”