Debenhams Reviews

“ 5th time ordering from them now, every single delivery their has been a problem. I took a risk this time as its my sons birthday and surprise surprise been let down! Paid extra for express delivery to be told I need to wait till it's gone passed 10 days to get a refund. Absolute joke of a company. ”

“ Atrocious Customer Service, special religious festival gift bought for next day delivery never even arrived, I had to deal with a barrage of automated responses from AI bots, eventually after three weeks of nonstop emails, gave me a refund, no compensation, nothing, my little sister was the only person without her gift at our family gathering, what a truly awful experience and company, avoid at all costs. ”

“ Terrible online buying experience - the delivery DX seems to pick And choose what to deliver. Twice items have gone astray - second time came up as delivered - but tracking evidenced back to themselves. Trying to explain this to customer service is appalling - they simply end conversations when it gets too much for them to explore properly so you have to start all over again. I had 3 conversations via email with separate admin. Each one asking me repetitive questions. In the end I copied supplier, delivery And Debenhams into emails before agreement of refund - Debenhams Isnt Debenhams anymore - it’s a drop ship supplier in my eyes - go to Argos instead ”

“ Ordered a bag, said it had been delivered, it hadn't been and couldn't provide proof of delivery, eventually received a refund via gift voucher, not how i asked for a refund as there wasn't anything I wanted, a while later I wanted to place order but couldn't find vouchers, had to request 3 times, they finally sent them, tried to order, couldn't use vouchers when i finally got an answer they said the vouchers had expired, they sent them a day after the vouchers had expired, if they had sent them when I first asked I could of used them, it was £90 of vouchers, refuse to do anything about it. ”

“ Ordered £1200 worth of bridal wear. Firstly, my package arrived four days late. Secondly, when I opened it, its entirely the wrong order. A couple of jumpers and a coat. The process to return the items and get a refund is ongoing and no urgency their end either. Avoid at all costs! ”

“ I purchased a velvet jacket which was too small. I returned the jacket with proof of pick up and delivery back to their depot. They can't find it and refuse to arrange a refund with klarna. They originally messed up the order number and items ordered. They have been completely incompetent and I think I've had about 4 or 5 people contacting me on this regard and nobody has a clue. Still no refund. ”

“ Absolutely appalling experience when shopping online with Debenhams! Very poor quality of items. Return is nearly impossible - I have sent unwanted items back, in the original packaging with return slip attached on 29.03.2026. Still no refund. Customer service is bunch of incompetent ppl. I don't think I'll get my money back. Shopping at Debenhams online was biggest mistakes of my existence. I do not recommend! ”

“ I agreed to a partial refund after about 2 months of trying to get a replacement. ”

“ If I could give 0 stars I would. They have still not refunded me, even after sending a email to say the refund was on its way. I am now being completely Ignored over email and over messages. I’ve now had to open a dispute with my bank. Disgusting customer service. ”

“ I returned an item and I choose a gift certificate instead of a refund, and I haven't received the gift certificate but when someone responded my emails they asked me to checkthe emails and spam/junk which I did already so many times and nothing, and then I respond the email saying that and they only send the automatic email reply, this is happening since 17th of March. ”