Debenhams Reviews

“ Absolutely awful customer service. All responses were scripted and generic, with absolutely no details on the status of my refund which has been outstanding for a month. The ‘View and Track’ function on the website doesn’t give real time updates either, with my order not even showing as have been delivered yet alone returned. Will avoid buying anything in the future as the return process is awful. ”

“ I placed an order worth £2,500 on 4th April, and as of 5th June, I have not received a refund or even a proper response. ”

“ Constant lies about delivery dates. Eventually admitted my item was lost. Another wait for them to ‘confirm this’ before they can issue a refund and no timescales on how long this will take. Basically we have your £350, you’re not getting what you ordered and we’ll pay you back when we feel like it. Never ordering from them again! ”

“ Awful customer services been waiting over 2 weeks for a refund. Noone emails you. AVOID!!! ”

“ Returned a dress. They received the dress back on 8 may. The refund was processed on 13 may and 10 days later it's still 'working it's way through the system'. Customer service is non-existent: message them on WhatsApp and you just get AI generated messages. Email them and they don't reply. Avoid at all cost! ”

“ It has took up two weeks to receive one of my refunds back and they apparently issued the other refund at the same time but it is still not in my account nearly a month later. ”

“ I contacted customer services again asking if they could kindly refund the difference between the two dresses since the only reason I had to repurchase it was because of their manufacturing fault. ”

“ I'm still waiting for a refund after 2 weeks of return and I've just been told their charging me £1. ”

“ Absolute garbage company, they didn't have a clue they received my item back for a refund, I had to send screenshots from the couriers. ”

“ They've told me it'll take 2 1/2 weeks for a refund, I've had to order sofas from elsewhere now, I have a 2 month old I don't know where I'm getting the money to buy formula for now, and their customer service are entirely unbothered. ”