Debenhams Reviews

“ I returned several items and was only partially refunded, even after contacting customer service and providing all the details. ”

“ Waited ages for delivery. Wrong items sent. Returned items still waiting for refund. Emailed no response ”

“ yet they owe me a refund almost a month tried to get refunded. ”

“ Extremely bad, do not buy from them, not refunding returned items. ”

“ I paid for 2-4 days working days delivery and they didn’t deliver for over 10 days. I asked for a refund for the delivery fee because I was so frustrated for not getting my items in time when I really needed them and then they said no to the refund. So simple but so stupid. Delays happen I understand but then not taking accountability is a different issue. ”

“ Returned several dresses, have the emails to state they have been returned, now they are refusing to refund my money. Never use this company again. ”

“ Avoid ..they don't refund your money if you return an item . You have to keep chasing them for many weeks and they just ignore you . Will never buy from them again ”

“ Returned poor quality item same day, proof and confirmation received. 7 weeks on still no refund. Disgusting customer service, no phone number all automated emails, weeks for response. Shocking, go elsewhere unless you don't mind them keeping your money ”

“ Worst customer service ever...trying to get a refund takes many weeks with no reply to emails and an automated machine on whatssapp. Avoid this shop . ”

“ Extremely poor customer services. Still awaiting refund weeks after items returned. Would never purchase from Debenhams online ever again ”