Debenhams Reviews

“ Finally arrived DAMAGED offered a partial refund of £35 then changed it to £20 after I said it was inadequate as to keep the item would cost me more than that to get it repainted! They have now gone very quiet. ”

“ Its the worse return experience I have ever come across. I purchased goods in the sum of £250 and 4 weeks late I am still waiting for my refund. Trying to find a contact telephone number for Debenhams is impossible. I can't even chase them!! I would not ever recommend buying goods from this company - Its sad because If like me you wish to purchase Wallis clothing it automatically directs you to Debenhams. ”

“ When I finally returned the item and expected a refund to my original payment method, they instead issued a gift card without my consent and sent it to an email address I cannot access. ”

“ Nearly 3 months on and I'm still fighting to receive a refund or replacement. ”

“ Absolutely appalling customer service. Had to return two radiators and still no refund. Situation has been going on for over two months during which time I have had no heating in the room concerned ”

“ I would prefer to give zero stars. Stuck in an endless loop with terrible customer service. I received broken make-up palette, and Debenhams are refusing to refund me the delivery charge, as the broken item was 'delivered on time'! It was broken and unusable! They ignore the Consumer Rights Act. A truly awful experience, I will never shop there again. AVOID AVOID AVOID ”

“ Will never use , never received Items and still no refund as of today 19/2 ordered item 3/12 , disgraceful ”

“ I quoted both Distant Selling and Consumer Rights acts - both were ignored and still they persisted claiming I had to contact the retailer and they would analyse the problem and refund/repair it. ”

“ Very bad experience my order no DUX050018536 order no Has been sent back over a month still the brand refuse to give me back my refund ”

“ No refund, no contact, no reply to emails (their "can take up to 4 days to reply" note on emails is simply a lie). ”