Debenhams Reviews

“ Very disappointed with the customer service and returns process. ”

“ I do not remember seeing this as an alternative in the returns process. ”

“ WHAT WENT WRONG YOU ASK??? TRYING TO RETURN A DRESS WHICH ARRIVED IN A CRUMPLED DISGUSTING STATE AS THOUGH IT HAD BEEN WORN AND SIZE NOT AS STATED ON LABEL. HAVING TRIED YOUR RETURNS, BELLISH AND WAITING NOW ON JENERIQUE FOR A REFUND. YOU SHOULD BE ASHAMED, WHATON EARTH HAS HAPPENED TO YOU? I’LL NEVER BUY FROM YOU AGAIN ”

“ Ùnfortunatly i have found the returns process to be tiresome and frustratating .i ordered two products that came from two differant suppliers so needed to be returned seperatlyit was hard to find out how and where to send these products . ”

“ They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. ”

“ I wish I could give 0 stars! I ordered 5 bridesmaid dresses which when they came weren’t what we needed. I sent them back (September 25) and still now haven’t received back the money (Feb 26)which totals to nearly £500. Amex have now had to pay it. Do not order - you won’t get your money back on returns!!!! ”

“ Horrendous experience with returns! Returned all items, then it took 2 weeks to be processed! I was then charged £1. ”

“ I don't think this is an ethical returns policy. ”

“ I bought two pairs of shoes, returned both as they were unsuitable. Debenhams only refunded for one pair. Refuse to accept two pairs were returned. Despite many emails they are refusing to acknowledge our returns. Very bad customer service....do not buy from them ”

“ I am trying to return an item, yet both the returns portal and the web chat BOT fail to recognise a perfectly valid order number. ”