“
Ùnfortunatly i have found the returns process to be tiresome and frustratating .i ordered two products that came from two differant suppliers so needed to be returned seperatlyit was hard to find out how and where to send these products .
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posted 1 month ago
- Allison Piper
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They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error.
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posted 1 month ago
- Peed Off.
“
I wish I could give 0 stars! I ordered 5 bridesmaid dresses which when they came weren’t what we needed. I sent them back (September 25) and still now haven’t received back the money (Feb 26)which totals to nearly £500. Amex have now had to pay it. Do not order - you won’t get your money back on returns!!!!
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posted 1 month ago
- Anonymous
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Horrendous experience with returns!
Returned all items, then it took 2 weeks to be processed!
I was then charged £1.
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posted 1 month ago
- Anonymous
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I don't think this is an ethical returns policy.
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posted 2 months ago
- Anonymous
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I bought two pairs of shoes, returned both as they were unsuitable. Debenhams only refunded for one pair. Refuse to accept two pairs were returned. Despite many emails they are refusing to acknowledge our returns. Very bad customer service....do not buy from them
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posted 2 months ago
- Anonymous
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I am trying to return an item, yet both the returns portal and the web chat BOT fail to recognise a perfectly valid order number.
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posted 2 months ago
- Kerry
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Bought an item on line. It didn't fit so I returned it using EVRI (as per returns label included). Over two weeks later no sign of any refund so I had to chase it up. Then realise I have been charged to return the item (this charge in addition to paying the return postage). Can't recommend buying online from Debenhams unfortunately.
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posted 4 months ago
- Philippa Hughes
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Id say be quicker to go through your credit card company or PayPal if used that method though PayPal if in your favour only refund delivery n item costs its up to you to pay for returns then.
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posted 4 months ago
- Tabbs
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Sizing was inconsistent between Debenhams product and that of a brand partner. Debenhams do not take responsibility for returns to brand partners despite the payment being made to them. I will not be using Debenhams again.
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posted 4 months ago
- Stephen
