Debenhams Reviews

“ However, my experience with their returns operation and customer service has been extremely disappointing. ”

“ I go to their returns portal which doesnt allow me to return all the items I wish to. ”

“ Very disappointed with the customer service and returns process. ”

“ I do not remember seeing this as an alternative in the returns process. ”

“ WHAT WENT WRONG YOU ASK??? TRYING TO RETURN A DRESS WHICH ARRIVED IN A CRUMPLED DISGUSTING STATE AS THOUGH IT HAD BEEN WORN AND SIZE NOT AS STATED ON LABEL. HAVING TRIED YOUR RETURNS, BELLISH AND WAITING NOW ON JENERIQUE FOR A REFUND. YOU SHOULD BE ASHAMED, WHATON EARTH HAS HAPPENED TO YOU? I’LL NEVER BUY FROM YOU AGAIN ”

“ Ùnfortunatly i have found the returns process to be tiresome and frustratating .i ordered two products that came from two differant suppliers so needed to be returned seperatlyit was hard to find out how and where to send these products . ”

“ They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. ”

“ I wish I could give 0 stars! I ordered 5 bridesmaid dresses which when they came weren’t what we needed. I sent them back (September 25) and still now haven’t received back the money (Feb 26)which totals to nearly £500. Amex have now had to pay it. Do not order - you won’t get your money back on returns!!!! ”

“ Horrendous experience with returns! Returned all items, then it took 2 weeks to be processed! I was then charged £1. ”

“ I don't think this is an ethical returns policy. ”