Debenhams Reviews

“ I have been a loyal customer for many years. Before I became housebound 6 years ago. Since then I shop online. I find that the return service is so difficult. I am unable to arrange a collection from home. I can't go out. I don't drive. I have to wait for a kindly relative to take it to a delivery service for me. Its a shame but I can't shop at Debenhams any more. ”

“ Canceled within an hour, customer service team said it was cancelled. ”

“ Terrible customer service to be honest I would give it 0 if I could ”

“ They clearly have no governance checks on resellers and the customer service is appalling. ”

“ I’ve had one of the poorest customer service experiences with Debenhams. ”

“ Absolutely appalling experience when shopping online with Debenhams! Very poor quality of items. Return is nearly impossible - I have sent unwanted items back, in the original packaging with return slip attached on 29.03.2026. Still no refund. Customer service is bunch of incompetent ppl. I don't think I'll get my money back. Shopping at Debenhams online was biggest mistakes of my existence. I do not recommend! ”

“ Appaling customer service! Faulty item and only ever had 2 replies. Never will buy from them and would suggest not buying from them! ”

“ Absolutely shocking service from a business that now appears to be online-only. ”

“ If I could give 0 stars I would. They have still not refunded me, even after sending a email to say the refund was on its way. I am now being completely Ignored over email and over messages. I’ve now had to open a dispute with my bank. Disgusting customer service. ”

“ I am too disappointed with the Debenhams customer service, it's ridiculous the way they treat us. ”