Debenhams Reviews

“ I would never recommend Debenhams now. Since receiving a damaged item in May I am still fighting for a refund even though they collected the item a month ago. Awful customer service. I’m going round and round in circles. Such a shame as I always thought Debenhams was a name I could trust… ”

“ so i emailed customer service who said “ there just little snags, pull them off’ i said ok, not acceptable, but what about the massive pull in the leg! poor quility items sold at a higher end price. ”

“ Dreadful customer service. ”

“ Awful customer service. If you have an issue you’re better off dealing with it on ur own. I’ve had no help with an issue only they can change very frustrating ”

“ Awful customer service. ”

“ Despite multiple requests to Debenhams via their website and to their 3 rd party supplier I am unable to get a return slip for 2 lights that I have ordered. The online system tells me to email the 3rd party supplier but they are just not sending me a returns advice note to attach to return the item. I have contacted Debenhams but they are also not responding, worst service I have ever received from a retailer, if anyone from Debenhams bothers reading this please check out order number DUX041668873 and contact me !!!! ”

“ The service is attrocious. Kept the brand name but kept the poor service from Bohoo. Atleast with Bohoo you know they’re not high end. They really should rebrand after new ownership rather than ruining the reputation of the previous owners! Only communication is chat, emails are ignored and they take days to respond! ”

“ Still no refund and it’s 11th June! Despite numerous attempts to contact customer services via email and WhatsApp the refund is still outstanding. ”

“ Returning goods is a joke - really poor service and still don't have my money back for goods returned in May. What went wrong with Debenhams - one time great store with quality goods, friendly staff and a great reputation! ”

“ Debenhams service is appalling. ”