Debenhams Reviews

“ Do not buy from Debenhams you think you're buying from a branded company it's just a company that's bought the name I bought a mobile phone totally dead I have tried every way possible all I guess the same taxes back asking me for photographs of what's wrong with the phone when it's completely dead how'd you do it but customer service is completely useless they keep asking the same questions and say they get back to you in three days and in one time they even tried to sell me a year's prescription with a technical company to fix my dead phone do not be warned by from this company ”

“ Do not buy from Debenhams you think you're buying from a branded company it's just a company that's bought the name I bought a mobile phone totally dead I have tried every way possible all I guess the same taxes back asking me for photographs of what's wrong with the phone when it's completely dead how'd you do it but customer service is completely useless they keep asking the same questions and say they get back to you in three days and in one time they even tried to sell me a year's prescription with a technical company to fix my dead phone do not be warned by from this company ”

“ Paid for expedited delivery. Parcel was not even attempted to be delivered until days past the promised arrival date, and then said it had been delivered when it happens. Customer service refunded postage but sent me round in circles when trying to locate my parcel. They were also only contactable via Instagram, which was very frustrating. ”

“ Just had the most appalling Service from Wallis and this has happened time and time again in the past. ”

“ However, my experience with their returns operation and customer service has been extremely disappointing. ”

“ Terrible service, can’t contact anyone Costomer service is a joke practically none existence . Return 2 items only refund one I’ve seen other Costomer”s say the same . About 20 emails Back & forth & then they block you. End of save your money … ”

“ Shocking service, 3 weeks and still no refund ”

“ This is beyond frustrating, the most appalling customer service I have ever encountered. ”

“ I wish I could give 0 zero stars. They sent the wrong item and chasing a refund has been a nightmare. Atrocious customer service and they are scamming customers by not issuing FULL refunds for faulty items. ”

“ A company’s customer service is most important when something goes wrong, and unfortunately my experience has shown that Debenhams does not take responsibility or look after its customers. ”