Debenhams Reviews

“ I am too disappointed with the Debenhams customer service, it's ridiculous the way they treat us. ”

“ Appalling customer service. Unhelpful. Send false links to track order. I did all the work . They did nothing to resolve my dispute of missing items . ”

“ Customer service has been completely disgraceful and I’ve been passed back and forth with no proper solution. ”

“ Absolutely appalling customer service. Had to return two radiators and still no refund. Situation has been going on for over two months during which time I have had no heating in the room concerned ”

“ I would prefer to give zero stars. Stuck in an endless loop with terrible customer service. I received broken make-up palette, and Debenhams are refusing to refund me the delivery charge, as the broken item was 'delivered on time'! It was broken and unusable! They ignore the Consumer Rights Act. A truly awful experience, I will never shop there again. AVOID AVOID AVOID ”

“ I have ordered few things from Debenhams, I have received 3 of them and one of the items got lost or stolen. I’ve been trying for weeks to resolve it with their customer service and the only respond so far is that I’ve been asked to fill few forms for non receiving item. Their customer service is complete joke. My advise never buy from them. ”

“ Do not use this company no customer service ignore you. Do not escalate no phone number all done by text waiting months for a repair. They have no remorse or do not care. DO NOT USE THIS COMPANY. ”

“ Rubbish service - CHASING AND CHASING I am still waiting a refined that should’ve arrived a month ago. ”

“ I was unable to intercept the delivery, within hours of making the order, the order took ages to be refunded - and the part of the order paid by gift card has still not been refunded a month later - awful - i mean AWFUL, cummunication - no call centre, long delays in getting an e mail reply - and robotic replies - what a rubbish service.... ”

“ Totally wish I had avoided them and didn't realise how poor the customer service and quality of goods are. ”