Debenhams Reviews

“ Title: Very poor service and no resolution to product fault I bought an executive office chair from Debenhams in December 2024 for my son’s birthday. ”

“ Hi First of all it is so difficult to get in touch with their customer service. I am waiting for my refunds nearly a month now. They have already received the Items, it says on return portal. But I still haven’t received the refund. Also no confirmation of the return item received. ”

“ I have sent 3 e-mails to Debenhams customer services. Got the usual reply of there being an influx and could take 7-10 days to reply. Still waiting. I sent a couple of dresses back to them which have been received and signed for. Still waiting for refunds on both items. Shocking service. Why is there no phone number to contact them? Certainly won't be buying from them again. ”

“ Their website is misleading and deceptive, and their customer service department has been nothing but unhelpful and dismissive. ”

“ If I could do minus * then I would. I would never use Debenhams on line shopping again. Such a shame as Debenhams was such a lovely store to visit. Good quality. The refund process is absolutely rubbish. Now waiting two weeks and still not acknowledged by their AI or customer service. Their AI is just awful. Repeating the same question time and time again. AVOID! ”

“ This is the worst company I’ve ever dealt with in my entire life!!!! The products I purchased were just fit for the bin, The customer service is non existent . I only wish I had read reviews before I purchased ”

“ But it's russian roulette, because if you don't they have THE WORST customer service ever. ”

“ Tried to return a pair of jeans. Logged on to returns would not accept my order number or Email address. Can't phone them, so i am left with a pair of unwanted jeans. Customer service, RUBBISH. Not even 1 star. ”

“ No phone number to ring customer service ( if they have one? ) and several hoops to jump through to get in touch through Watsap. ”

“ Customer service is nonexistent; my messages are either ignored completely or take days to get a vague response. ”