Debenhams Reviews

“ Only AI customer service. Can't speak to a human. Ridiculous. ”

“ Worst company and costumer service ever don’t waste your time ordering as you probably won’t get it and you won’t get to talk to them just a bit . ”

“ Echoing what others say, customer service is basically non existent. Truly terrible. Can't even complain to them because they never answer. Honestly, the worst ”

“ Absolutely disgusting customer service. I cannot believe the lack of communication. One minute apologising the next ignoring me. 20 days and half a refund!!! Do not shop here its terrible 😞 ”

“ Its been over a month and i haven’t received my full refund back why, i have message chatt with your social media chat automated service and the can’t resolve my problem. How do we contact directly to you. Such bloody nonsense service has Debenhams has become. Never doing shopping with you ever. Refund my money back immediately £148:50. ”

“ Horrible experience! Terrible customer service! They are not responding to emails or on their what’s up! Or responding only till they find out the problem and then ignore it! I have been trying to contact them for a month now! Avoid! ”

“ I ordered a Christmas gift online but found the delivery would be on Christmas Eve so cancelled the order as I wouldn't have chance to get the gift to the recipient. The order hadn't been dispatched at the time I cancelled the order, but Debenhams Customer Service point blank refused to cancelled it stating "if you find you don't have time to pass it on to its recipient, you can return it once received" which I believe is breach of my rights under UK Law Absolutely disgusting customer service, I would never use this company again ”

“ I contacted their ai chat as THEY NOW HAVE NO CUSTOMER SERVICE PHONE NUMBER who wanted the order number which I still haven’t received after 48 hours. ”

“ Order DUX047257341, placed on 24/11/25 with a Next Day Delivery service. ”

“ The customer service and after care has been truly shocking, disappoi ting and stressful. ”