Debenhams Reviews

“ Absolutely appalling customer service. ”

“ I am extremely disappointed with both the product condition and the customer service. ”

“ This company are a complete disgrace and their customer service is non existent. I ordered a mattress to be delivered in 5 days, it came a month late. I attempted numerous times to get hold of their customer service with no luck. The final thing that got things moving was filing a PayPal case to get my money back. I filed a complaint but they responded basically saying they don't care. Use a different retailer or you will regret it. ”

“ Sent wrong items ,I have tried emailing customer service 10 +times all I get back is the same computer generated email saying thanks we will be in touch within four days blah blah blah ,absolutely shameful way to treat a paying customer ”

“ I bought two pairs of shoes, returned both as they were unsuitable. Debenhams only refunded for one pair. Refuse to accept two pairs were returned. Despite many emails they are refusing to acknowledge our returns. Very bad customer service....do not buy from them ”

“ Appalling customer service and experience. Never received items, clearly lost by courier (from the tracking link) Impossible to speak to someone at Debenhams to resolve. ChatBots send you round in cirles. Stressful and frustrating experience. Multiple times provided the details, receiving dishonest and nonsense responses. AVOID THIS COMPANY. ”

“ I've experienced some bad service over the past 20 years of buying online but this is the first time I've actually had to take a business to COURT to get a refund. ”

“ Absolutely appalling customer service. ”

“ Unreliable delivery service. I waited all day on the agreed date, delivery failed, and customer service did not resolve the issue. Extremely frustrating. ”

“ I've had a terrible time trying to correct delivery details - their website said their customer service was open when clearly they weren't, the order took 10 days to send, and their customer service is mainly bot-based. ”