“I selected to have 2-3 shipping on a Friday. So Wednesday delivery at the latest and I didn’t get my order until the following Monday and I paid extra for shipping. One pen doesn’t work after charging but other than that the other times I’ve used them they have been good! No response on a follow up email o sent either.”
Hi Kayla - thanks for taking the time to leave your feedback. I went in and checked the support email and noticed that your correspondence was a response to an automated email, this is why we did not see it, I apologize for that. I did go ahead and process a refund for the delayed shipping. Could you please give us a call about the issue you had with the one device? We may be able to help. Thanks!
Hi Peter thank you so much for your feedback. Very sorry to hear you had an issue with one of the devices. I just tried giving you a call to resolve this. If you could please call us back at 1-862-246-9625 we'd love to help. Thanks!
Hello Clifton - We'd love to make sure you receive properly working devices. Please give us a call at 1-862-246-9625 so we can get this taken care of for you. Thanks!
