Depop Reviews

“ The customer service is so terrible, they will side with sellers who will tell you no flaws on an item then deliver you an item with makeup stains and still somehow side with the seller and not require them to offer at least a partial refund. ”

“ I was prepared to request a refund today but I noticed Depop changed the items refund day to the 25th, giving the seller 17 days to ship without my knowledge or consent. ”

“ If a package doesn't show shipped in the Depop app within 10 days, the buyer receives a full refund. ”

“ This is the worst website i have ever used in my entire life. Bought Nike Nocta tech fleece hoodie and pants set for my son and the first time using the site. The item was smaller than expected. sent photos as they requested and to later say the wont refund me or accept a return. so it means if a paying customer buys an item then no returns? so basically they are a total scam. All customers will have to be aware of the scam ”

“ Unfortunately it seems I should have read reviews prior to purchasing. I was skeptical but spent almost $100 on an item that was damaged. Customer service refused to provide a refund. Horrible company with terrible customer service. ”

“ Depop still don’t have anything in place to support me as a seller in this situation, so I have to both accept a return of a damaged item and issue a refund. ”

“ i then asked Depop what their policy is for things like this, and what the refund process for the buyer is, and if there is any help for me as well since i sold a beloved sweater that now nobody has! long story short, i have refunded the buyer myself for the purchase since they never received it, but i sadly do not have the item in hand either. ”

“ Then because I didn’t receive any refund. ”

“ A fair few customers would break or damage intact items and even when proving the item was in perfect condition before send off, they still side with the customer giving them a full refund and me a unsellable item. ”

“ They refused my any right to appeal or any refund. ”