deporvillage Reviews

“ Terrible customer service! Have been trying to return a order for over two weeks now and keep getting sent in circles. Do yourself a favour and avoid this company, it's not worth the hassle. Companies that operate like this shouldn't be aloud to sell products across the globe as they simply cannot assist with any returns. ”

“ Avoid this site. I was sent the wrong product for order (R01178424). Not the wrong size or colour, just entirely the wrong thing. Contacted customer service, and after sending pictures etc. they're taking the wrong product back and only partially refunding it, even though it's entirely their fault. I asked to be sent the correct product (which I paid for) in exchange but that wasn't an option. ”

“ Unfair customer after sale… While I was generally satisfied with the delivery, the after-sales service has been very disappointing, and the return policy is extremely misleading. ”

“ Absolutely horrendous customer service. ”

“ Their website contains misleading information, and their customer service is unresponsive and unhelpful. ”

“ Unable to return an item. Booked for pickup for the return item twice and twice the courier didn't show up, contacted the courier who have no record of the pickup being scheduled and the tracking number provided by deporvillage is not valid. Terrible return procedure and no customer service ”

“ I believe that is poor service. ”

“ Although they do not offer a return courier service if you are outside EU & they provide no warning or guidance to help avoid problems with Spanish customs. ”

“ Customer service have offered no help or solution and were extremely blunt with responses. ”

“ I then followed the returns process as instructed on their website and returned the item via my local UK post office to deporvillage (which FYI, is in Spain and did cost a small fortune for tracking services etc. ”