“HORRIBLE. They sent the wrong size and I have been trying to get in touch with them. They text then stop responding. After a few days they emailed then stop responding. I need the shoes in a few days and this is crazy. BEWARE of this company. I do NOT recommend. Invoice #900483070. All I need is the proper size and directions to return ASAP .”
“Said they couldn't ship item for security reasons due to size of item. It was a pair of ski boots. I don't think they even had the boots. I had to inquire about the delay initially and they said a claim would be filed with their shipping department. Just to many excuses an a waste of my time.”
“No refund after 2 months for a returned order. Thieves!!!
Nothing stating that because I’m from the UK I’d be responsible for import charges. If that was made clear at checkout I wouldn’t have purchased.
Refused my dhl parcel as the extortionate import charges of £143 for a £271 order.
Deporvillage confirmed they have received my order back but nearly 2 months on I still don’t have my refund. I keep getting the same automated response wait another 7-10days. I’ve reported it to Monzo and Mastercard.
Now hiding behind a dispute being raised. Which if they was honourable they can refund and close dispute. But they fail to be a honest company. Stay clear.
Steal your money. Stay away”
“Buyer beware of Deport Village. They are an absolute Fraud website. DO NOT ORDER FROM THEM. I ordered an expensive pair of Altra running shoes and got nothing and can’t get my money back!”
“Advertencia. No compre en esta empresa. Se niegan a ayudar a los clientes que desean devolver productos que no son adecuados. Servicio al cliente extremadamente pobre”
“The company shipped my order through DHL. The driver disregarded the address information, not delivering to my suite address. Instead, he dropped it in an open public lobby after normal work hours. Naturally the package was stolen. Deporvillage refused to hold the shipper accountable and did not refund my money or send a replacement. I believe that is poor service. I am out $184. They have washed their hands of this. Do not risk ordering anything from this shady company.”
“I had an awful experience with the company. I bought a product in March and they sent the wrong item. It is August and I haven’t been able to return it as communication is really bad and they do not send the company to pick up the pacakage. Needless to say but they of course haven’t return my money +€100 when it has been all along their fault. If you are an international buyer, save yourself from ordering as you have to pay customs and you won’t be able to return a product even if it is their fault and sent you a wrong item.”
“TERRIBLE EXPERIENCE..Order 2 pair of shoes which were the wrong size..Return shipping cost anywhere from 14.00-240.00.. They will not help with the shipping costs..Do Not order from this company..sadie”
“Buyer beware
Do not buy from this company if outside the EU.
Returns are difficult if not impossible due to Spanish customs.
Spanish customs will request documentation from the receiver, Deporvillage, confirming your package is not an import.
Deporvillage will flatly refuse to provide this documentation or help you in any way.
Your purchase will be sent back to you & you won’t be able to return the product.
Deporvillage will claim you used your own courier so it is your problem. Although they do not offer a return courier service if you are outside EU & they provide no warning or guidance to help avoid problems with Spanish customs.
All Depovillage needs to do is respond to the courier company, it’s a 2min phone call or email to provide customs with the documentation they require to release the package for delivery.
It is a complete stitch up. Do not purchase from them”
“Ihr Unternehmen ist nichts anderes als ein Betrug. Wir haben Turnschuhe im Wert von 46,98 € gekauft. Da sie offensichtlich aus Plastik, unbequem und sehr schlecht verpackt sind, haben wir uns entschieden, sie zurückzusenden. Wir haben uns bereit erklärt, das Porto zu übernehmen, da ein starkes Unternehmen wie Ihres die Ware nicht kostenlos zurücksendet. Wir haben bezahlt, ich wiederhole, wir haben das Porto bezahlt... so dass das Unternehmen am Ende 12 € weniger zurückerstattet hat. Ihr Vorgehen wird als Diebstahl bezeichnet und wir haben Ihren Fall bereits dem Verbraucherschutz gemeldet. Ich wünsche Ihnen alles Gute und dass Sie nie wieder eine Flasche Wasser verkaufen, geschweige denn etwas anderes.”
“Deppervillage cycling, stay well clear of this scamming so called robbing company, sent stuff back to them and they will not refund me back my money, and please when you see there web pages report them for scamming people”
“I returned a product, I paid more to have it collected from my home, they said it would be the next day. It's been 8 days and no one knows when it will be. I do not recommend buying from this site. We pay shipping and they have these problems. There are better brands in the competition.”
“A truly terrible experience with this website. Ordered a product in good faith - when product arrived it was the incorrect product and had clearly been resold as included no labels. Followed the returns process set out to me on their website but product was then rejected by their warehouse. Customer service have offered no help or solution and were extremely blunt with responses. Will not be ordering from them again and am now down over £100 for nothing. Truly shocked how poorly the website have handled this.”
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Deporvillage
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SG
0 reviews
GB
Rated 1 out of 5 stars
2 days ago
Never again!
I received a £130 jacket from Deporvillage, but unfortunately, it was just slightly one size too small. I then followed the returns process as instructed on their website and returned the item via my local UK post office to Deporvillage (which FYI, is in Spain and did cost a small fortune for tracking services etc.). Long story short, delivery of the returned jacket was attempted by the courier but there was no one at the site at the time. The courier then issued Deporvillage with a 'missed delivery card' instructing them that the returned item was available to collect from their local delivery office / depot. However, despite the returned package remaining uncollected for the best part of a month and regular prompts via email from myself notifying them of it's whereabouts, Deporvillage failed to collect it. The package was then subsequently returned to my home address. I then contacted Deporvillage again via email who responded with the exact same email three times:
"You have processed the return by your own means, that means that, until it is accepted in our warehouse, Deporvillage is not responsible for your return, so we recommend that you contact the shipping company to check the status of your return.
If it appears as delivered, we ask that you provide us with proof of delivery with the stamp of our warehouse to verify that it has been delivered and to be able to proceed with the refund."
Now, obviously, I can't show proof it was delivered and stamped by their warehouse because no one was there and it was sitting in the couriers depot waiting for collection! I have shown proof that delivery was attempted and the item then went unclaimed in the couriers depot. I have requested to speak to someone from the management team. I have requested if they could organise a pick up from my home address of the jacket. I have requested a copy of their complaints procedure and now, after repeating the same email to me three times, they've just opted to ignore me.
Ultimately, Deporvillage provides abhorrent customer service and given you have to make any returns from the UK to Spain, it's a complete pain in the posterior. My advice would be stay well clear.”
“areful
The delivery was excellent and the product as described but I need to return the item as it was too big .. the return process is appalling and took over a month to receive my money back so be warned that to get the money back from thos company is shocking also I requested a pick up from my home address .. first time was not collected and then requested again, no response and it was collected over a week later and no notification it was being collected so good job someone was home that day
Never will I use this company again in case I have to return anything”
“My Order 900432476-1 was not delivered to me!
The order was not sent to my address!
I have been arguing with the Deporvillage company for two months and there is no result. Terrible customer service, scammers! The transport company GLS provided information that my track was not delivered, but deportation did not return the money to me. I am disabled, I am wasting my health and time to return 419 euro.
Shame on Deporvillage!
My tracking number 943743082 is not in the list of track numbers provided by the transport company GLS.”
“The store send used clothes to customers. I created return request in 1 hour after unpack item. After the store receive package they say that I used it.
Never buy anything in this store”
“Disappointing Experience with Deporvillage
I recently had an unfortunate shopping experience with Deporvillage that I feel compelled to share to warn potential customers.
Firstly, my initial order was delayed by three weeks with no proactive communication from the company. It was only after I reached out to inquire about the shipment that I was informed of the delay—apparently due to an unavailable item from a sub-contractor. I was given the choice to either cancel my entire order or proceed without the said item. I opted for the latter, which in hindsight, was a mistake.
Upon arrival of the package after this hiccup, I found that some items didn't fit. I decided to return them, only to discover that the return shipping costs to Spain were my responsibility—a hefty 15 EUR on a 60 EUR return. This information was not made clear during the purchase process but buried in fine print on a distant page of their website. This lack of transparency about potential extra costs severely dampened my customer experience.
Additionally, I was required to choose the carrier myself and ensure the package was sent with tracking. I fulfilled these requirements through DHL. According to the tracking information, the package arrived at Deporvillage's facility within ten days. However, my attempts to secure a refund became a saga. Despite multiple emails and follow-ups using their prescribed contact forms, the support team was largely unresponsive. When they did reply, they claimed the package either hadn't arrived or hadn't been processed. Despite providing all necessary documentation and tracking details proving delivery, I was told months later that the package was missing and was asked to submit additional proof.
According to German law, the shop is responsible for the safety of returns. Nevertheless, I will not initiate legal action since the sum involved is too low. This is probably what the shop counts on.
In conclusion, dealing with Deporvillage was frustrating and costly. The lack of proactive communication, transparency about costs, and effective customer service support has left me very disappointed. I strongly advise against shopping with this company, as the risk of encountering similar issues seems high based on my experience.”
“I have spent 7 weeks trying to get my order delivered, or re-imbursed, and yet I am going to spend a few more minutes to write this review, out of a sense of obligation towards any future customer, before I ever again say or see the name Deporvillage.
AVOID.
Purchase was meant to be delivered in 24hrs. The day of delivery was postponed a couple of times, the customer service reply messages were automate copy paste of each other. It was clearly a systemic farce.
I reached out to the mother company/ manufacturer of the product I had ordered, and to the official distributor, and to the transport company, and claimed a chargeback from my credit card company. I tried through these channels to get clarity, and for them to inquire directly about the status of my order, and still, it took long weeks before finally the credit card company approved my dispute request and refunded me.
No one needs to waste as much time. And reading through the reviews posted here, I believe that I could also still be waiting in vain.
AVOID.
Deporvillage should be exposed, and be deterred from cheating.”
