“Prices are fine, but shipping & return policy are extremely outdated.
A €150 product in this day and age should have free postage, or at least something cheaper than €13.
I was then charged €25 to return the item. Yes, I can arrange my own way of doing so but other sites like BikeInn, Bike Components, Wiggle, etc offer free returns easily arranged.
Just a stoneage buying experience.”
“BUY WITH CAUTION: Deporville have laid out their website to disguise the fact that UK customers are liable for Import VAT.
This cost me £45.85 on top of the £212 I paid for a Giro bike hemet.
When you get to checkout it even says "this is the total you pay"
However - tucked away is a vague piece of info about subject to taxes applying in the destination country.
Having seen the reassuring "this is all you pay" message, I foolishly thought that message was telling me not to worry about the small print.
What they are doing appears to be legal - but it is also deliberately misleading.
When communicating with them they were certainly prompt in the reply - "the information is on our website and you have no right of redress"”
