“Ordered running shoes on August 28th and they accepted the order and charged my card. Then sent multiple emails week after week that there is a delay and finally told me that they do not have the shoes available. I was supposed to select a different color. I did and all of a sudden they wanted 30 more Euros. Customer Service is difficult to deal with. After 10+ emails back and forth with Yasmine I had them cancel the order. Thez did return the funds. Waste of time. Do not buy from them.
I would have expected that the company sends me shoes of the same size in a different color (after my approval) without wanting extra money! Deporvillage did not honor the original purchase agreement they entered with me.”
“Return is not being processed despite being recieved (in unused condition) .
I ordered a pair of shoes in July that were too small. I requested a return and ordered replacements a size up.
The return was made using the stores recommended courier. It took several days (and some chasing) after the agreed pick up date for the courier to actually collect. The package finally reached the destination in Spain two weeks later.
Despite the courier and Depor Village showing receipt of the return being delivered, for some reason this has been rejected with no explanation given. I have been chasing this with the customer service team for over a week who are apparently "claiming the parcel to the courier" for some undefined reason and have not issued the refund as due.
Overall a really disappointing experience which is a shame given Depor Village have some well priced and interesting products”
“I have bought some bike clothes.
Size was too big so i had to return. They offered me to keep an item and refund 30%, item was 3 size too big wtf ?
After long months of customer service super late replies i had to return an items with my own money as I left Italy and return home.
FRAUD ! After some time I received an email that my items were returned because of a wrong address, however i never gave them tracking number and only I knew it - so it was a LIE and a big FRAUD.
End of the day money for 2 items never been returned (i have sent back 2 items as never wanted to have any business with such a disrespectful company)
I opened a case in PayPal and didn’t reply on time, and PayPal has closed a case.
I lost 200+ euros
You are bustards, liars. I have all 23 emails saved, with all your lies, fraud recorded.
Worst company i ever bought stuff from.”
“Tactical rip off. Wanted to cancel the purchase almost imidiately after realising that the shipping cost was twice the value of the item. Deporvillage.net doesn't allow to cancel from the platform. You raise a ticket but Deporvillage.net makes sure that they change the status to shipped before they respond thus tactically making it impossible to cancel. Still waiting for the item to arrive. If I return it I will loose the shipping cost which is much greater than the cost of the item. Greedy!”
“After sending my trainers back for a refund via their recommended courier, I have not received a refund. The company has told me it has no intention of paying me what I am owed as the courier has said they do not have the parcel. They pretty much called me a liar! NEVER BUY FROM THIS COMPANY! YOU HAVE BEEN WARNED AND THEY HAVE NO INTEGRITY!”
“I ordered some bike tyres to delivered to Canada.
The !st email confirmed my order for dly on 1st
Aug
2nd was to change date to 2nd Aug
3rd was to confirm my cancellatio ( which i had not requested )
4th was to say order would be cancelled due to the package being overdimensional for air mail and that I would be refunded, but no details were provided.
I have not recieved any further contact despite emailing them.
Sorry to shout, but DO NOT PURCHASE !! from Deporvillage.
As far I can tell it is a scam and I have started a dispute with my ccard company.”
“I purchased K2 Recon ski boots recently and they were sent to me in Australia. I was very happy with the price and got exactly what I wanted within a week of ordering. I'm surprised at all the negative reviews as it wasn't my experience with them at all. I was notified when theboots were sent and supplied the tracking number and they arrived faster than I expected. No complaints from me.”
“I wish I had read the reviews for this Company. Sent back item that was wrong size with tracking and it was refused in Spain and was returned to sender. Have lied twice to me saying they had organised pick up and took days off from work both times. Disgusting Company. I will try and sell item privately to get some money back. NEVER USE THIS COMPANY.”
“Promised a delivery - promised emails - so far it has taken multiple phonecalls over a month and still not received product. Absolutely shocking service. I will never use them again.”
“I was sent an item that I did not order and not the item that I ordered, I wish to return the item, this has become a nightmare, it apparently takes 24 hours for each email to get processed. I am told that I cannot use a DPD collection point as I have to sign to send the item back. All that I want is the item that I ordered and to return the Item sent to me, I have paid for it.”
“Purchased a Garmin Bike Computer from 'Deporvillage' because the price was competitive on the 28th of April. It's currently the 21st of May and the item never arrived. Contacted the company numerous times asking for a refund and kept getting ignored or be told by 'Libertad' that they had sent a new one and that I should wait. Thankfully I reported these scammers to PayPal and they got me my money back!!! Avoid at all costs!!!! Also if you're from the UK you'll have to import taxes which will end up making your savings irrelevant.”
“Prices are fine, but shipping & return policy are extremely outdated.
A €150 product in this day and age should have free postage, or at least something cheaper than €13.
I was then charged €25 to return the item. Yes, I can arrange my own way of doing so but other sites like BikeInn, Bike Components, Wiggle, etc offer free returns easily arranged.
Just a stoneage buying experience.”
“I ordered a backpack from deporvillage.com on 10/03. Until today I have not received the backpack. I had sent several requests to customer service (08.04./ 13.04/ 22.04. and 04.05.). The first two requests were answered. The other inquiries remained unanswered. A refund has not yet been made. The experience with Deporvillage.com is very disappointing.”
“AVOID THIS COMPANY
They took my money, including the postage, but didn't pay customs charges. The parcel is now delayed. They avoid answering any question other than to say "we've sent you a DM", which simply says the order is "delayed". It's impossible to get money back - these questions again are ignored. Save yourself this pain, go with a company which values its customers.”
“Their returns service is possibly the worst on the internet, and considering my experience I wonder how they can still be in business.
It almost feels like a scam: a returns service that apparently does not receive returned parcels, then ask you to wait for the parcel to return to you (which it doesn't!)
Not worth it, just use other shops. I may end losing my money that they have not refunded for almost two months now. I never write reviews but they deserve 0 stars, or less.”
“I placed an order on 29/11 and when it arrived it was too big. I
The item was posted back 31/12/21 and they were not in when item was delivered and refused to take it. They have now found it and returned it to me and refuse to communicate. Appalling. DO NOT ORDER FROM THIS COMPANY.”
“Can I give Zero?
Appalling, please do not buy from these guys. Not only were the goods almost a month late, I subsequently got stung for £120 VAT and Customs Bill. THEY ARE NOT THE CHEAPEST ONLINE!! Buyer Beware and go elsewhere.”
“OJO CON ESTE PORTAL DE VENTA!!!!!
Si tienes un problema con el pedido aunque sea culpa suya(en mi caso el pedido llego incompleto) no solucionan nada y el perjudicado es el cliente te hacen perder tiempo en llamadas a atención al cliente y envío de e-mail sin cumplir nada de lo que dicen.
NO RECOMIENDO COMPRAR EN DEPORVILLAGE. En mi caso personal,sin duda la peor expericia que he tenido en un portal de venta on-line.”
“I placed an order on 29/11 and when it arrived it was too big. I returned the item to Spain (there had never been any recognition that this was a Spanish company), had I known this, I would not have ordered.
The item was posted back 31/12/21 and they were not in when item was delivered. Now they say they don't know where it is and are not answering emails/tweets. It's looking unlikely I will get a refund but Customer Service Support is disgraceful.”
