“Horrible customer service. I would not recommend anyone to order from this website. If you have the bad luck to have some inconveniences with your order, then it will be a pain in the ass to solve them with this customer service. They answer the phone and if you cannot speak Spanish with them, they put you on hold for 10 minutes and then hang it up. Never ordering something from here again.”
“Ordered on the 20th October for delivery on the 25th October , now 8th November no sign of goods, delivery dates just gets continually moved back. After paying £11 for delivery appalling.”
“Overall my transaction was quick and painless, my items arrived as should, no defects damages ect. However be aware this company is situated in Spain, and this is not apparent so anything over £135 you are liable to the import duties and VAT so be careful that you don’t end up paying twice (once at checkout once at border) My product was under this threshold and as such deporvillage charged me the UK vat and paid the costs prior to shipping. Sat at the border for over a week in customs but not deporvillages fault”
“I bought a smart turbo trainer from them in February 2020 and it stopped working around October 2020. I have now spent over a year trying to get a refund. They eventually took the trainer away after 4 failed attempts due to them not getting the paperwork correct and the courier not being able to uplift the item. I have wasted days of my time emailing them and I have still not received a refund. The staff I have dealt with are either completely incompetent or liars. I will never use this company again.”
“I bought 2 pairs of identical trainers in different sizes back in August and needed to return the ones that were too small. I tried sending them back using the address Deporvillage provided online. I sent many emails to their customer service team because the tracking service stated my parcel was refused at the warehouse - Deporvillage admitted no responsibility for this. I received the item on 23/10/21 with the Spanish postal service sticker again saying it was refused. This company is very unprofessional and give the impression they are operating a scam - they don't want to process refunds and need to be investigated. I tried calling their telephone number and it doesn't work - avoid at all costs!”
“I make the order. I straight contacted them about the product not in good conditions they approved the warranty but then never updated me about the next steps and replied to emails.
No update and waiting for refund.”
“DO NOT ORDER FROM THIS PLACE!!!!!!
Absolutely terrible. Where do I start?
I ordered a jacket over two weeks ago. Was meant to arrive 6 days ago but didn't show up. After multiple emails to their customer service team they said it's being held at customs and i need to respond to a message they've sent me. I had received no message. They then later said that the courier company GLS-Group, who by the way are impossible to contact by any means, had lost it and have 10 days to find it. I was also told that I would be have to pay a customs charge if they do find it before they can deliver it. At this point I asked fro a refund and they said they couldn't issue a refund until after the 10 days, despite admitting that they would issue a refund regardless of whether they find the jacket or not. I have spoken to them many times over the phone, which is an a number in spain. I asked them if they make money of the call and she said they did. They actually make money off you calling them. They take ages to answer and when you give them your order number they take over a minute to find it and put you on hold. When I complained about this she said there is a free phone number on their website and i've chosen to use the pay phone number. If you go on their website the only phone number clearly listed is the one I used. Apparently this free one is in their frequently asked questions. What an absolute scam. So whatever you do, however cheap they're listing the product you want to but, I repeat DO NOT BUY ANYTHING FROM THIS SCAM COMPANY!!!!”
“I just got my new Thron 6.8 29’ €2500 with you https://www.deporvillage.net on 22/7/2021 (order 900234928)
And At the second ride I lost the chain frame protector (Part number: KD325921229), and sadly all the frame is marked already, since I lose it in the second friendly ride looks like came with defective from factory (part number 8)
I contacted both and they keep passing the responsibility bot no Focus or Deporvillage stand up for €30 that came defective from factory.
First and the last time buying anything with them.”
“Very poor customer service. They sent me the wrong size trainers; the size guide online is also misleading. It is week two and they still haven't collected. Not only that, there is one to two days between each email and they re-ask basic questions such as, "what is your address". I would not recommend using this company.”
“Amazing fast experience. Ordered on Thursday last week and received my goods today Monday! Unreal! This is better/faster shipping then our own australia post service”
“They say I received my order and I did not. Impossible to contact Deporvillage. They didn't even tell me in that email which delivery company to contact. I have been robbed.”
“My order arrived after a month (I had been told it would take 2 days) Rude, disorganised and confusing emails. Terrible company to deal with and I would advise to avoid”
“Non existent customer service. Ordered out of hours and sent an order cancellation shortly afterwards. Apparently warehouse dispatch items before customer service start work so order not cancelable. Returned item from uk at my expense as soon as received, received back via courier 2 months later marked as not collected! What reputable retailer gives a returns address that can’t be delivered to? And leaves items unclaimed when carded by the carrier (parcelforce worldwide) expensive lesson learnt - best avoid if you are UK based unless you are 100% sure you won’t need aftersales or return.”
“Rubbish!!!!! I’m still waiting for my refund following a rather expensive return, no communication at all. I followed the return information to the letter, 2weeks on and nothing”
“Avoid if from the UK.
They charge you 20% VAT at the checkout, but do not declare that on the shipping paperwork, so the buyer then has to pay an additional 20% when the item gets to customs.
Customer service don't care, they just tell you to either suck it up and pay VAT a second time, or refuse and let the shipment be returned to them, at which point they refuse to refund the shipping costs.
Clearly just a money-grab to extort more profit from unsuspecting buyers by not declaring the VAT so they can keep it themselves.
Seriously, buy from anyone other than this company, if you can.”
“My order 103243051 never arrived but the deliver company GLS say they delivered it today at 18.32.
What a complete lie.Do they think customers are stupid ?
This is my last order with this useless company”
“Best Price Online = False
Do not order from this website if you think you are going to save money. If you are ordering to the UK, there will be both import VAT + handling fee from the logistics company Depor choose. Add the that the long delivery time and you will end up spending more money and taking more time than having walked into a store in the UK.
They are not the "best price on the internet" when you actually factor in the costs.
Fuming.
Item:
Venu 2 - £315.32
+ £9.99 shipping and handling
+ £63.06 Import Vat
+ 12 Clearance Fee
Total final price: £400.37
Currys: £349 - no delivery fee”
“Dont even attempt to purchase something from this company if there is a chance you may need to send it back! They make it virtually impossible to return anything!”
“I was sent the wrong swimming earplugs, I complained and asked for them to be returned with a full refund. It has been 3 weeks to date since receiving the wrong items, which they now claim are the correct items - having since changed the item picture on their website! Fortunately I took screen shots of my online purchase at the time and have proof. Soooo dodgy!
I seem to be yet another victim to what other complainants state - that one is made to believe they are buying from a UK company/website, only to find out they're Spain based, with zero customer service interest.
This company is one huge headache to deal with, AVOID AT ALL COSTS!”
