“DO NOT ORDER FROM THIS PLACE!!!!!!
Absolutely terrible. Where do I start?
I ordered a jacket over two weeks ago. Was meant to arrive 6 days ago but didn't show up. After multiple emails to their customer service team they said it's being held at customs and i need to respond to a message they've sent me. I had received no message. They then later said that the courier company GLS-Group, who by the way are impossible to contact by any means, had lost it and have 10 days to find it. I was also told that I would be have to pay a customs charge if they do find it before they can deliver it. At this point I asked fro a refund and they said they couldn't issue a refund until after the 10 days, despite admitting that they would issue a refund regardless of whether they find the jacket or not. I have spoken to them many times over the phone, which is an a number in spain. I asked them if they make money of the call and she said they did. They actually make money off you calling them. They take ages to answer and when you give them your order number they take over a minute to find it and put you on hold. When I complained about this she said there is a free phone number on their website and i've chosen to use the pay phone number. If you go on their website the only phone number clearly listed is the one I used. Apparently this free one is in their frequently asked questions. What an absolute scam. So whatever you do, however cheap they're listing the product you want to but, I repeat DO NOT BUY ANYTHING FROM THIS SCAM COMPANY!!!!”
“I just got my new Thron 6.8 29’ €2500 with you https://www.deporvillage.net on 22/7/2021 (order 900234928)
And At the second ride I lost the chain frame protector (Part number: KD325921229), and sadly all the frame is marked already, since I lose it in the second friendly ride looks like came with defective from factory (part number 8)
I contacted both and they keep passing the responsibility bot no Focus or Deporvillage stand up for €30 that came defective from factory.
First and the last time buying anything with them.”
“Very poor customer service. They sent me the wrong size trainers; the size guide online is also misleading. It is week two and they still haven't collected. Not only that, there is one to two days between each email and they re-ask basic questions such as, "what is your address". I would not recommend using this company.”
“Amazing fast experience. Ordered on Thursday last week and received my goods today Monday! Unreal! This is better/faster shipping then our own australia post service”
“They say I received my order and I did not. Impossible to contact Deporvillage. They didn't even tell me in that email which delivery company to contact. I have been robbed.”
“My order arrived after a month (I had been told it would take 2 days) Rude, disorganised and confusing emails. Terrible company to deal with and I would advise to avoid”
“Non existent customer service. Ordered out of hours and sent an order cancellation shortly afterwards. Apparently warehouse dispatch items before customer service start work so order not cancelable. Returned item from uk at my expense as soon as received, received back via courier 2 months later marked as not collected! What reputable retailer gives a returns address that can’t be delivered to? And leaves items unclaimed when carded by the carrier (parcelforce worldwide) expensive lesson learnt - best avoid if you are UK based unless you are 100% sure you won’t need aftersales or return.”
“Rubbish!!!!! I’m still waiting for my refund following a rather expensive return, no communication at all. I followed the return information to the letter, 2weeks on and nothing”
“Avoid if from the UK.
They charge you 20% VAT at the checkout, but do not declare that on the shipping paperwork, so the buyer then has to pay an additional 20% when the item gets to customs.
Customer service don't care, they just tell you to either suck it up and pay VAT a second time, or refuse and let the shipment be returned to them, at which point they refuse to refund the shipping costs.
Clearly just a money-grab to extort more profit from unsuspecting buyers by not declaring the VAT so they can keep it themselves.
Seriously, buy from anyone other than this company, if you can.”
“My order 103243051 never arrived but the deliver company GLS say they delivered it today at 18.32.
What a complete lie.Do they think customers are stupid ?
This is my last order with this useless company”
“Best Price Online = False
Do not order from this website if you think you are going to save money. If you are ordering to the UK, there will be both import VAT + handling fee from the logistics company Depor choose. Add the that the long delivery time and you will end up spending more money and taking more time than having walked into a store in the UK.
They are not the "best price on the internet" when you actually factor in the costs.
Fuming.
Item:
Venu 2 - £315.32
+ £9.99 shipping and handling
+ £63.06 Import Vat
+ 12 Clearance Fee
Total final price: £400.37
Currys: £349 - no delivery fee”
“Dont even attempt to purchase something from this company if there is a chance you may need to send it back! They make it virtually impossible to return anything!”
“I was sent the wrong swimming earplugs, I complained and asked for them to be returned with a full refund. It has been 3 weeks to date since receiving the wrong items, which they now claim are the correct items - having since changed the item picture on their website! Fortunately I took screen shots of my online purchase at the time and have proof. Soooo dodgy!
I seem to be yet another victim to what other complainants state - that one is made to believe they are buying from a UK company/website, only to find out they're Spain based, with zero customer service interest.
This company is one huge headache to deal with, AVOID AT ALL COSTS!”
“Very poor customer service….at best they are incompetent and really they should not sell outside the EU if they can’t fulfil they customer commitments
First I'll start by saying that I have made a couple of orders through Deporvillage, with the first one everything went well and I was actually very impressed with the delivery speed (1 week to Australia).
However things took a different turn with my second order when I needed to return it. I sent the parcel back on 24/03/2021 following all the instructions provided, unfortunately the parcel got held by the Spanish customs, they contacted me, it was in Spanish but with my limited Spanish and the use of Google Translate I was able to ascertain that they needed additional documentation to prove it was a return. I try to send the original invoice but someone with a Spanish ID number needed to create an account, so I contacted Deporvillage and they assure me and I quote 'we are working with our responsible on transportation to free this package'. This went on for 2.5 month of back and forth with Deporvillage and every time they told me they were working on it, at one stage they even said and I quote again 'If by any chance your package is returned back to you, no worries, we will proceed with a pick up at our own expense'. Nothing happened, then after 2.5 month the Spanish customs decided to send the parcel back to me which I have received on 12/07/2021, more than 3.5 months since I originally sent it back.
Now Deporvillage is ignoring their earlier commitment of getting the parcel picked up and they customer service people don't bother to read my queries as they keep replying with information that is only relevant to UK customers.
As I mentioned earlier I had followed their instructions when sending the parcel back so I feel it is their responsibility, but it looks like I have to pay for the return a second time and hope it will clear the Spanish custom if I stick the invoice on the parcel…”
“These scam artists are based in Spain but there is no attempt to tell you this when you buy from them. All the prices are in pounds. They charge shipping and "handling". But when you get the goods you are obliged to pay the VAT and a processing fee. I understand that we have left the EU and what that entails, but they make no attempt to tell you they are based overseas.”
“Do not ever do any business with Deporvillage. They are beyond negligent. After failing to pay the proper customs duties on an item I bought it was returned to them. And as for a refund? It's been months. Months of my sending emails to their customer service desk asking when this will be processed. And getting silence. They're a scam, in effect if not original intention. Avoid at all costs. They're criminally dishonest.”
“If it was possible I would give them 0 strs. I bought some cycling shoes. Paid £8.99 for Postage & delivery. The shoes were too tight. I followed their instructions to return the shoes ie : had to be at my own expense via DPD. I paid £8.99 for the return. That was weeks ago so I called back at last and Deporvillage told me that they hadn't got the shoes and that they could not refund because DPD hadn't given me a receipt. How did they know that? BTW it was true I had questioned the man who picked up the parcel but he said that receipt was not needed as he had a record of the transaction on his device. Very very suspicious!”
“They asked me to send them a copy of my passport for shipping. Who does this!? I suspected fraud. Called my credit card company and they have never heard of such a thing for merchandise. coming from abroad. They wouldn’t refund me the money for at least 20 days which is ridiculous. Filed a charge back and won.”
“As today I haven’t received my orders yet and all customers service can tell me is: “we’re looking into that”!
To add insult to injury, the web site updates the estimated date of arrival to the present-day, every day.
Muy malo, muy muy malo!”
