“DON'T DO BUSINESS HERE! Deporvillage refuses to return money in case of returns.
Deporvillage wants to charge me € 26.99 for returning a purchased item. But they simply refuse to observe the Laww in Portugal which determined they MUST refund the shipment costs of € 19.99.
Now, this is an incredible abusive practice where Deporvillage profits not from selling goods but to bet customer will return the items !!! It is a double punishment!
Run away !! Don't make that mistake that I made !!”
“I made 3 separate purchases in early January and started to become concerned when I read others reviews.
However all 3 packages have arrived this week .
The tracking shown them in Spain for a few weeks and then to Germany but then I received notification there were arriving. Branded sports items at great prices ..”
“Item missing, no replies One of the articles is comprised of a few pieces, and the main piece didn't come. I tried talking to them but it's been two weeks and no answers. After quite a few orders on the platform, I've had many stock-related annoyances. Nothing like this though. It's inadmissible. Order #700192223-1”
“Every time I tried to track my parcel you just changed the delivery date, because of this I couldn't get someone to wait in for the delivery. I got so frustrated that I decided I didn't want the item as my sons birthday is now long gone because the parcel took so long to come I have now asked to cancel the order and I want my money back but since I asked this your customer service department now thinks its funny to send me emails in French or Spanish. This is totally unacceptable. I want my money back now
Worst customer service experience ever.”
“It's difficult to give Deporvillage 1 star because they took the money, never delivered the shoes ordered and yet sent an email saying they were delivered (impossible since I work from home now and was waiting for parcel).
Customer service is unaccessible. None of the phone numbers work, for Deporvillage nor the delivers service (GLS), and not even the 'chat with one of our agents' functions. This clearly stinks of fraud and will pursue it as such with my credit card provider.”
“Shocking, no other words. I would give zero stars if that was an option.
Purchase made on 23rd December for an item advertised as in stock and delivered within 48 hours. The date today is 20th January and after much chasing, my item has finally been dispatched TODAY after chasing the "customer service' team (though there is no evidence of customer service in sight) and chasing someone on Instagram because the customer service team are inept and don't respond to questions.
I paid £8.99 for delivery which, when most companies will deliver for free when you spend over a certain amount (and quickly I might add), I believe to be expensive, especially for a small item. When I requested a refund of the delivery charge as a goodwill gesture for the poor service and lack of updates, I was offered a discount code (because going through another purchase experience like this is exactly what I want right now).
Needless to say, I will not be buying from this company again and would strongly advise against doing so, unless you're happy with sub-standard service and waiting an eternity for delivery.”
“I wish I could give less then one star - I am currently trying to work with an ombudsman service for this company however it is difficult as they are based in Spain. They sold me a faulty, secondhand product and advertised it as brand new (full price). I noticed some problems two days after I received it and they said that the device definitely did not belong to anyone before me. I had problem after problem after problem after problem and then finally about 5 months later I found proof on the device that it did belong to somebody else. I have been contacting them about this for months and months - sometimes they reply, sometimes they don't bother. I just want to cry with frustration, all I want is a refund for a product that was mis-sold to me. Do not trust them, absolutely, completely awful :(”
“Depot village told me I have to go thru after sales.com because I wanted to get a exchange on my boots that I paid $218.00 plus $17.00 for shipping by email. After sales wanted me to send a Vidio of the boot that was leaking if you can believe that. Which I did. I have yet to get a response. It’s going on 2 weeks. Stay clear of this terrible customer service warranty. My shoes are only 30 days old and they boast in their website about 365 days for returns👎🇺🇸”
“Purchased a Unit 'Diana' child's cycle. No problem with delivery all within timescale. Brilliant especially with current climate, ordered 7th Dec arrived 16th 😀 unfortunately the basket was crushed so not usable, and the welding on this bike is the worst my cycle mechanic son has seen in 15years, certainly not worth the money paid. The bicycle is not safe and should not be available for sale, especially as a child's bike”
“Terrible customer service, made my first order, I was reluctant to do this because of all the negative reviews but thought I would risk it, then the day after I ordered they reduced the price, I asked them if they would refund the difference but they weren’t interested, wish I had ordered from elsewhere!”
“Took a month of holding my money to finally say they didnt have the item instock and my order was cancelled. Didnt reply to any messages sent on any platform. Awful company, no idea what the word professionalism means.”
“Paid online for a bike that was meant to be delivered in 24 hours according to their web site. After more than one month the bike didn't arrive and the company does not pay back the money. Very risky place to buy things from.”
“Ordered a product listed as "in stock". Several weeks later they emailed saying there was a delay dispatching it and revising the arrival date. It's now been over 6 weeks and I just got an email saying actually they don't have the product at all and cancelling my order.”
“Fraudulent and the worst online store i have dealt with. They changed the shipping date 2 times but were not able to ship the item until now. There is no update from their customer service. I already requested a refund but no answer. Very bad.”
“KLUNKY WEBISTE WITH BAD FITTING INFO!
1. Goods arrived fast - great (That’s all I can say!)
1. Goods were not the fit as suggested on the site - way too big!!!
Have to do a return! Ok...
deporvillage do not provide return assistance!!! No slip in the box,
They have rules - use the same box it was delivered in!!!(ok! I have this!)
Do return on website - twice!!
Deleted !
Do return third time all within 30 days (even though they say 365 days return.... no assistance!!!
So .....
They make you use DHL!!! (Or highly recommend!!!! Or it may not make it as they see fit!!!) So I call DHL for a quote from Melb Australia - in the same box with weight 1.5 kg. $349!
Total returned goods $109!!
Deporvillage !!!
DO NOT USE
They are not like any other International online company that provide assistance !!! Terrible!!!
Very poor!
I have now goods I need to try and sell on eBay!! 🙄🔫
What a nightmare!!
Rate 1/10”
“Deporvillage took payment but didn't send any goods out. They ignored my emails. I contacted DHL who said they have received nothing for me from Deporvillage so I was forced to open a case with Paypal. As of today, approx three weeks from taking my payment, I have no refund, no goods (48 delivery - pah!) and they have not responded to Paypal. Luckily I paid by Paypal credit for the payment protection it offers on goods over £100.
Deporvillage is the worst company I have ever dealt with and I am still fighting to get my money back.”
