“I had doubts due to weak reviews and warehouse located in other part of Europe. Moreover, by mistake I placed two orders (one with wrong adress which I immediately cancelled), but I got my money back in two days. For shoes I ordered, they came in time and everything is OK. Seems that this warehouse is doing pretty well if you don't need to return goods... But definitely it's not a scam.”
“Habe das 1.x bestellt. Die Ware wurde dringend benötigt. Deshalb kontaktierte ich den Kundenservice. Kompetent, sehr freundlich und entgegenkommend! Der Artikel kam frühzeitig an. Bin sehr zufrieden.”
“I purchased K2 Recon ski boots recently and they were sent to me in Australia. I was very happy with the price and got exactly what I wanted within a week of ordering. I'm surprised at all the negative reviews as it wasn't my experience with them at all. I was notified when theboots were sent and supplied the tracking number and they arrived faster than I expected. No complaints from me.”
“Amazing fast experience. Ordered on Thursday last week and received my goods today Monday! Unreal! This is better/faster shipping then our own australia post service”
“Overall my transaction was quick and painless, my items arrived as should, no defects damages ect. However be aware this company is situated in Spain, and this is not apparent so anything over £135 you are liable to the import duties and VAT so be careful that you don’t end up paying twice (once at checkout once at border) My product was under this threshold and as such deporvillage charged me the UK vat and paid the costs prior to shipping. Sat at the border for over a week in customs but not deporvillages fault”
“I made 3 separate purchases in early January and started to become concerned when I read others reviews.
However all 3 packages have arrived this week .
The tracking shown them in Spain for a few weeks and then to Germany but then I received notification there were arriving. Branded sports items at great prices ..”
“I read a number of poor reviews after I had purchased an item from them, and probably would not have ordered if I had seen them first. As with a number of customers my order did not arrive on time - I did receive an email saying it would be delayed, and I replied saying I wouldn't have ordered fast delivery if I had known. The item did arrive 2 days later, and to their credit they have refunded the fast delivery cost.
Clearly not 5 star, but I did buy at a better price than I could elsewhere and with a short delay and a refund on the fast delivery cost, I would risk their service again, so long as it's not time critical.”
“Great service , great deal , fast delivery where I could track my item . I ordered wrong size , was refunded no problem and ordered correct size which arrived two days later . Excellent service will use again”
“It did not make me happy at all. I ordered a Yoga Top in coral and received one in black. That disappointed me a lot and I hope I receive the right one soon. I can‘t recommend this shop to anyone.”
“Purchased a Unit 'Diana' child's cycle. No problem with delivery all within timescale. Brilliant especially with current climate, ordered 7th Dec arrived 16th 😀 unfortunately the basket was crushed so not usable, and the welding on this bike is the worst my cycle mechanic son has seen in 15years, certainly not worth the money paid. The bicycle is not safe and should not be available for sale, especially as a child's bike”
“Prices are fine, but shipping & return policy are extremely outdated.
A €150 product in this day and age should have free postage, or at least something cheaper than €13.
I was then charged €25 to return the item. Yes, I can arrange my own way of doing so but other sites like BikeInn, Bike Components, Wiggle, etc offer free returns easily arranged.
Just a stoneage buying experience.”
“BUY WITH CAUTION: Deporville have laid out their website to disguise the fact that UK customers are liable for Import VAT.
This cost me £45.85 on top of the £212 I paid for a Giro bike hemet.
When you get to checkout it even says "this is the total you pay"
However - tucked away is a vague piece of info about subject to taxes applying in the destination country.
Having seen the reassuring "this is all you pay" message, I foolishly thought that message was telling me not to worry about the small print.
What they are doing appears to be legal - but it is also deliberately misleading.
When communicating with them they were certainly prompt in the reply - "the information is on our website and you have no right of redress"”
“I have spent 7 weeks trying to get my order delivered, or re-imbursed, and yet I am going to spend a few more minutes to write this review, out of a sense of obligation towards any future customer, before I ever again say or see the name Deporvillage.
AVOID.
Purchase was meant to be delivered in 24hrs. The day of delivery was postponed a couple of times, the customer service reply messages were automate copy paste of each other. It was clearly a systemic farce.
I reached out to the mother company/ manufacturer of the product I had ordered, and to the official distributor, and to the transport company, and claimed a chargeback from my credit card company. I tried through these channels to get clarity, and for them to inquire directly about the status of my order, and still, it took long weeks before finally the credit card company approved my dispute request and refunded me.
No one needs to waste as much time. And reading through the reviews posted here, I believe that I could also still be waiting in vain.
AVOID.
Deporvillage should be exposed, and be deterred from cheating.”
“Very bad store, I don't recommend it. They only think about sales. I ordered a vest and a long sleeve T-shirt, but the sizes did not correspond to the size chart indicated on the website. I wanted to return the product or exchange it, but there is a fee, and the cost of returning it exceeds the cost of shipping the product to me. The cost of the product is about 100 euros, the cost of delivery is about 25 euros, the cost of return is about 35 euros!!! That is, the cost of delivery and return of goods costs more than half the cost of the goods themselves! Complete nonsense! How are you still working?
I order products from various online stores around the world, including the USA and China. Never had any problems with returning or exchanging goods. Only deporvillage.net has a problem with returns, and this despite the fact that the warehouse and office are located in Europe, in Spain, and not somewhere overseas. Don't order anything from them, save time, money and nerves.”
“It's the worst e-commerce that I know. I bought a goggles and they sent me the wrong colour. I asked for a return and they said that the color may vary. However, the colour is completely different I bought a green and blue and they sent me an orange and pink.”
“Do not use! Scam. Trying to return goods and it's impossible. The at home pick up is clearly a scam, no one showed up on three several occasions, no tracking or confirmation email is received from the courier. I'm thinking about shipping myself, but what I'm reading on the reviews is that they won't refund so really don't know what to do now. Lost a lot of money”
