I was sent the wrong swimming earplugs, I complained and asked for them to be returned with a full refund. It has been 3 weeks to date since receiving the wrong items, which they now claim are the correct items - having since changed the item picture on their website! Fortunately I took screen shots of my online purchase at the time and have proof. Soooo dodgy! I seem to be yet another victim to what other complainants state - that one is made to believe they are buying from a UK company/website, only to find out they're Spain based, with zero customer service interest. This company is one huge headache to deal with, AVOID AT ALL COSTS!