Absolutely horrendous customer service. Have been trying to return my product for 6 weeks. Depor village refused refund for paying for their at home collection. Which has failed on several occasions. I have lost 100 pounds because I have paid for a service that doesn't work and I have a pair of shoes that don't fit. I would not recommend this company. I am still waiting to hear from a customer service person who is capable of dealing with my situation. I keep getting the same automatic email repeatedly. Will not use this company again. Their discount prices aren't worth the possibility of losing money.