Designer Childrenswear Reviews

Name: Designer Childrenswear
Address: 23/ 24 Derwent StreetSunderlandTyne and WearUnited Kingdom, Sunderland
Rating: 4.77

4.8 Rating 1,715 Reviews

94 %

of reviewers recommend Designer Childrenswear

4.8

Based on 1,715 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0191 5102736

Location:

23/ 24 Derwent StreetSunderlandTyne and WearUnited Kingdom
Sunderland
SR1 3NU

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Designer Childrenswear 5 star review on 31st January 2021

Donna Jenkinson

Designer Childrenswear 5 star review on 28th January 2021

Adenike Shobanke

Designer Childrenswear 5 star review on 25th January 2021

Laura Thompson

Designer Childrenswear 5 star review on 19th January 2021

Cheryl Vidanes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on December 21. It is January 13 today and I have still not received it. Obviously, this is not the best service ever!”

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Posted 3 years ago

“Ordered 6 items, only three came as the other three were out of stock, disappointing.”

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Posted 3 years ago

“Placed an order of 4 items and payment was taken from my account. 3 days later I received an email saying 2 items were out of stock and they don’t know how this had happened, would I like tkk on order anything else. Asked for my remaining 2 items to be sent ASAP as i didn’t want anything else and I was expecting them to have been delivered by that point . Received zero correspondence after this to even give me an update. Item received another 3 days later. Delivery is 2-3 days. I was not happy about this at all”

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Posted 3 years ago

“Shouldn’t have to pay for postage when paying £515 for an item, and then you also have to pay when you send the item back, so you’re losing around £15 when you order.”

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Posted 3 years ago

“Unfortunately, my experience was terrible! It took them more than 1 month and couple of emails and international phone calls to ship my order!”

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Posted 3 years ago

“All good but item take too much time to deliver I have order on 27 May till now I didn’t receive it !”

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Posted 3 years ago

“Was very disappointed with the way it was sent. All items were squashed in one run down packet. No box, wrap or not individually wrapped. As it was for a gift, no shop bag was sent too. We had a delivery from Base, it was absolutely amazing how they sent the less cheaper items. Wrapped boxed and also with the a base bag. We had to put the items from designer shop in a base bag and give the gifts. Which was disappointing. It was our first time to use your website....”

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Posted 3 years ago

“Although the clothes were of acceptable quality, reflected in the price, I was not enamoured with the service. I called the shop before placing the order - no answer. I emailed too and no reply. I wanted to know how they were supporting NHS workers, like Tessuti.”

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Posted 3 years ago

“The clothing from designer children’s wear is great but unfortunately the staff aren’t , as soon as you go in they think they better than you !!! ( I am actually purchasing) 1 girl took my order then decide to stand and talk to others while I waited , when she came back with my order she wasn’t pleasant at all , I’ve purchased a few items and had the same experience every time all I can advise to people is seriously get your order delivered or shop somewhere else !!!!!”

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Posted 4 years ago

Hello, We are very sorry to hear this was your experience when coming into our store. I will pass on this message and a member of our team will contact you regarding this issue as soon as possible. We appreciate you taking the time to leave us this review as we always value what our customers have to say. Thank you, Designer Childrenswear.

Posted 4 years ago

“Service and timing was great but goods were faulty when they arrived and it’s a Christmas present for my son . So I didn’t get time to send back and get a new one.”

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Posted 4 years ago

Hello Annik, we are glad you were happy with our service. However, we are sorry to hear about this, do not hesitate to contact us to resolve this matter. To do this you can contact our customer service team at: customerservice@designerchildrenswear.com

Posted 4 years ago

“Box was damaged on arrival.”

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Posted 4 years ago

“Product quality not very fine Not possible to find matching trousers with jacket”

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Posted 4 years ago

Hello, Unfortunately the particular items would have had something to match from the collection a few months ago, however when the items were purchased from our 70% sale stock sizes and variations are limited due to the huge clearance we have. Thanks again for your review and if you need any help with matching items from the new season please feel free to contact us and we can direct you to an online stylist who will be able to advise. Designer Childrenswear

Posted 4 years ago

“Products fine and delivery on time but I don't think it's fair you have to pay delivery. Then special delivery to get it refunded which was dearer than the shipping cost then again for delivery!”

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Posted 4 years ago

“Still haven’t received parcel”

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Posted 4 years ago

“The packaging is bad and not luxury , you need to work on it”

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Posted 4 years ago

Hello Thank you for your review. We will take your feedback onboard, it is not always possible to package larger items or bigger orders in our standard corporate boxes. However if you purchase again and you are wanting any items gift wrapping you can email us with your order number after purchasing and we can arrange this for you. Thanks again for your review.

Posted 4 years ago

“Purchased two items which I paid for but only received to then be told one item was now sold out n I would receive refund in 5 days. If u purchase it should be put aside with name on not sold to some one else. I never had that happen to me before . I was so disappointed . Still waiting for refund 😬”

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Posted 4 years ago

Hello Thank you for you review. Unfortunately when we reduce items on our website some products sell extremely quick. If the item you ordered had sold out this would have been down to two customers purchasing the same item online at the same time which is very unusual and unfortunate for you. We apologise for this inconvenience. With regards to the refund, I have checked the system and this was processed before the item was sent out, however can take a few days to show back into your account. Please can you confirm this has been received? Thanks again for your review we do hope you order again from Designer Childrenswear as it is very rare this happens.

Posted 4 years ago

“Quite disappointed with the quality of the outfit, lovely knitted christening outfit and the neck line was coming away.”

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Posted 4 years ago

“Good service buy bought the top for my son and not worth that price.”

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Posted 4 years ago

“I have ordered a Hugo Boss Polo T Shirt the colour isn’t been as same as pictured online, Reason I did not return it will cost me £12, I’ll request DCW to make return free.”

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Posted 5 years ago

“Disappointed because I order and after 4 or 5 days cancel the order and refund me and I had to order again a bigger size but happy with the other order arrived quick”

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Posted 5 years ago

Designer Childrenswear is rated 4.8 based on 1,715 reviews