“I'd be seriously concerned about the ethics of this company!
The hard sell is what you'll probably get in my opinion, disguised as friendly banter. Sincerely insincere..
This alone is "TOTALLY-UNACCEPTABLE!"
A mandatory non-refundable deposit again in my opinion is totally unacceptable and £500 at that. Your choice! but I feel the company should be ashamed of using this tactic. I'm pretty sure 'BY LAW' you'd be entitled to a cooling off period.
The used cars are presented in a at best a "lackluster way" and the pitch from the sales team is a bit: take-it or leave-it.
The warranty offered is not great and at £350 to upgrade I'm sure theirs a nice little commission made.
Paint protection, Scotch Guard and GAP {by another name} will all cost the unaware as they are also pushed.
I walked away from this shower and I'd advise the same of you.”