"I made a withdrawal request and didn\u2019t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds.\r\n\r\nAlthough I\u2019m relieved the situation was resolved, the overall experience left me uneasy. It\u2019s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust."