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Terrible customer service and delivery times
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posted 1 week ago
- Anonymous
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The delivery was supposed to be 10 days, but was 20 instead.
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posted 9 months ago
- Kristine
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I work from home, so no delivery attempt made at all and it was sent back.
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posted 1 year ago
- Samantha Jonker
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Hit with a £46 delivery charge which I was not informed about. Will not reply to emails.
Avoid.
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posted 1 year ago
- Anonymous
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So I purchased sunglasses from D.Franklin us store and also paid $15 extra for shipping, upon delivery I was asked to pay custom fees of $33 of which I was not informed about. I've tried to contact them and haven't gotten a reply for 4 days now and the product will only stay in the post office for 15 days.
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posted 1 year ago
- Anonymous
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Although the delivery time to my country was said to be 3-10 business days - almost a month has passed and I have not yet received my delivery.
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posted 1 year ago
- Katrina
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Paid for and processed 2 pairs of shades with the "Buy 2 get 1 Free" promotion. Only received confirmation and delivery of 1 pair. The worst part is customer service takes at least a week to respond given you only have 14 days to request a return.
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posted 1 year ago
- Anonymous
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I ordered slippers for daughters Xmas present was informed regularly about delivery date, every thing fine until Royal Mail delivered the slippers to the wrong address.
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posted 1 year ago
- Barbara gordon
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They never deliver! They send mails that they send money back or that there is a problem with the delivery but they never send anything! Do not buy!!!!!
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posted 1 year ago
- M braker
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The delivery company told me that I have to contact with D.
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posted 1 year ago
- snezhana mihaylova
