D.Franklin Reviews

Name: D.Franklin
Rating: 1.90

1.9 Rating 329 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and won't cover cost of incorrect item”

Helpful Report

Posted 6 days ago

“If i could give them a zero I would. Do not deal with this company. They sent my item to the wrong address, even though I informed them of the error repeatedly. Then when I tried to get a refund I was sent a packing slip to return the item. HOW AM I SUPPOSE TO DO THAT WHEN I HAVE NEVER RECEIVED THE ITEM?!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 week ago

“Never seen anything like it, the tongue of the shoe is not straight. Only on the right shoe. Whatever I do, no matter what, the tongue is always on the right.”

Helpful Report

Posted 2 weeks ago

“Took my money but refused to send the goods. absolute frauds.”

Helpful Report

Posted 2 weeks ago

“I returned trainers a few days too late because they’re only have 2 weeks return policy.. which is a joke. I spent more than £40 on shoes and £16 for return and now they’re coming back from Spain to UK again. And the reason why it wasn't possible to return in such a short period was my surgery, after which I couldn't move. If I knew they’re have 2 weeks return policy I will never order anything from that website!”

Helpful Report

Posted 2 months ago

“Da mogu dala bi ocjenu 0. Nikome ne bi preporučila kupnju preko ove stranice koja krade vaš novac. Par sati nakon kupnje nisam mogla reklamirati narudžbu. Ignoriraju moje mailove, ne poštuju prava potrošača. Strašno!!”

Helpful Report

Posted 3 months ago

“Nakon uplate od svega nekoliko sati sam se predomislila i zeljela sam stornirati svoju narudžbu. Odgovoreno mi je da to nije moguće premda roba nije ni poslala. Po zakonu imam prava koja prodavač ne poštuje. Nakon toga sam napisala više mailova na koje se oglušuju. Sad me čeka nepotreban dodatni trošak povrata robe i nove borbe za povrat novca. Osjećam se prevareno i ovo.ne bi nikome preporučila.”

Helpful Report

Posted 3 months ago

“Would give 0 stars if possible - terrible customer service. The returns process was a nightmare, they refused to respond to any form of communication (socials and direct emails). The glasses I purchased are fine but you are in for a world of hurt if you need to return them.”

Helpful Report

Posted 3 months ago

“Placed an order on the 19.07.2024, which never arrived. I work from home, so no delivery attempt made at all and it was sent back. A new order created to resend the order. No confirmation of delivery status sent, no movement of package. Order was cancelled due to technical issues. Was told I would be refunded my money along with €15 as a gift code to use on their site. Like hell I want to spend my money with them after this. Code only had the €15 and no refund to my credit card, so this company is a scam and they have stolen my money and customer service is useless as you can’t speak to anyone, so there is a communication issue with getting anything resolved. I am without my order and minus the money I spent and no one seems to care to get back to me to resolve this, so I will be blackening their bame everywhere I can to warn others against them. DO NOT BUY FROM THEM YOU WILL BE SORELY DISAPPOINTED AND THEY WILL STEAL YOUR MONEY AND MEAVE YOU WITH NOTHING.”

Helpful Report

Posted 4 months ago

“I am extremely dissatisfied with my experience on this site. After six months of communication, I still have not received the second pair of glasses nor a refund. This site is a complete scam and deceptive. Be very cautious with this site. They do not deliver the products, respond to messages only once a month, and give the appearance of activity without providing any real assistance. They are fraudsters! Proceed with extreme caution!”

Helpful Report

Posted 4 months ago

“From my personal experience but also from reading more reviews of other customers, it seems that if there is any problem with your order, then the company will do nothing to help you or figure out the problem. They have been paid so they don't care after that. I recommend people to read more reviews to see the many problems customers had and how bad customer service is.”

Helpful Report

Posted 4 months ago

“Made a big order around 250 eurs. one of the products I received was not in good condition, and I immediately sent an email with a photo (so that they have the date that I received the product as well as its condition). They told me that they will reply, and now, I am on my 3rd email that I've sent , no one has responded and after that they will tell me that there have been too many days passed for the product to be replaced or whatever. THIS IS SO FRUSTRATING, NO I AM NOT UNDERSTANDING AT ALL, SINCE I DO THE SAME JOB, AT CUSTOMER SUPPORT AND AT LEAST AFTER ONE WEEK I ASSURE TO SERVICE OUR CLIENTS. TERRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 4 months ago

“Do not order from this supplier. Terrible communication. Still waiting on my order. Initial promises have not been fulfilled. The worst experience! AVOID!!!”

Helpful Report

Posted 4 months ago

“Zero support in returning items. I had to pay £10.75 to return my sunglasses to their address in Spain. I wish I’d read reviews before and never shopped with them. Never again!!”

Helpful Report

Posted 4 months ago

“I had two items on my shopping cart with the offer 2x1, but when i completed the payment ( 49,99€ ) i received a mail with only 1 being send at the same price. I contacted immediately with customer support but the only respond was, every two days, an automatic message saying sorry for the inconvenience. I read reviews of other people with the same problem with me. After complaining they just deleted my comments and blocked me so had to make a new account. Very bad experience, be careful people...”

Helpful Report

Posted 4 months ago

“Purchased 2 sets for a gift. Never saw either of them. Spam company.”

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Posted 4 months ago

“I’m supposed to see these reviews . I had a great experience with D. Franklin. I have bought two pairs on a deal of 2for 1. They have arrived in 10 days , second pair had a small damage. I have reached to costumer service via email and this was sorted same day , new pair of same design was sent and they have arrived last week . I live style and frame design , they are just as described on the website, quality is very good, no difference between sunglasses I have from luxury brands . This brown pairs are with Polaroid lenses. I’m very happy with both pairs . If you are into this style I would recommend getting one for yourself.”

Helpful Report

Posted 5 months ago

“Hit with a £46 delivery charge which I was not informed about. Will not reply to emails. Avoid.”

Helpful Report

Posted 5 months ago

“Do not buy from this site! There are some thieves who trick people just to take their money. When you receive your order, you will only receive poor quality items that are not worth the money. A serious company does not do such things to sting people who do not respond to e-mails. I sent the return back after many insistences, only to be refused the package, only to not give my money back.I DO NOT RECOMMEND! It doesn't deserve a star.”

Helpful Report

Posted 5 months ago

“No customer service to talk to. Been waiting on a refund for items sent back. wrote back to the email that said to contact them after 14 days. Got a mail back saying the same thing again and asking to wait another 14 days. Would not recommend or buy again since this seems to be the common customer service experience that everyone has had.”

Helpful Report

Posted 6 months ago

D.Franklin is rated 1.9 based on 329 reviews