D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m supposed to see these reviews . I had a great experience with D. Franklin. I have bought two pairs on a deal of 2for 1. They have arrived in 10 days , second pair had a small damage. I have reached to costumer service via email and this was sorted same day , new pair of same design was sent and they have arrived last week . I live style and frame design , they are just as described on the website, quality is very good, no difference between sunglasses I have from luxury brands . This brown pairs are with Polaroid lenses. I’m very happy with both pairs . If you are into this style I would recommend getting one for yourself.”

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Posted 10 months ago

“Unfortunately, my recent experience with D.Franklin left me disheartened and frustrated. Late delivery, no communication and no one replies back to my emails, they did not accept my return and no refund and no explication given why!!! I would not recommend to anyone else to buy their products!”

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Posted 11 months ago

“Čizme naručene 18.12.23. Stigle danas, 02.01.24. Zaista su brzo došle obzirom na praznike. Čizme su super. Hvala 😍”

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Posted 1 year ago

“Worst customer service, never sent out my order, claims they don't have it in stock and answers on mails only when asked to.”

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Posted 2 years ago

“I am delighted with my new boots what I got of you, they fab.!!! 👌 Thank you for quick delivery also 👌 Zuzana”

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Posted 3 years ago

“i ordered last year the super warm boots and they are amazing! 2 swedish winters and my feet didnt feel any cold + they are super comfy. They only thing is that last winter it was easy for the water to get in when it was raining.”

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Posted 3 years ago

“I have ordered the glasses on 06/05 and received them on 21/05. Looking at the tracking the parcel was sent from Spain rather than The Netherlands (ordered to Poland). Glasses are in the good condition, came in the small box and protective case.”

D.Franklin 5 star review on 21st May 2021

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Posted 3 years ago

“Very happy!”

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Posted 4 years ago

“Great customer support team - very understanding and responsive.”

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Posted 4 years ago

“Ordered sunglasses last week. Got it on time and in perfect conditions! I was really surprised after reading about bad reviews online but there was no problem with my order! I recommend for sure.”

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Posted 4 years ago

“Ordered last week, today monday they are there. Im in portugal and they have a stand here, it was shipped within portugal, I guess thats why it was fast! quality looks great! Now ill test the blue light block glasses for editing”

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Posted 4 years ago

“Ordered from them twice already and I am super happy with them! Delivery took only 10days to Croatia even if it says 5 maximum, but during these times I really thought it would take more than a month. Definitely will order again!”

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Posted 4 years ago

“I ordered 2 pair and have present pink one to my friend from America! She is also happy! That is why i was needed pink one more time))))”

D.Franklin 5 star review on 12th October 2020

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Posted 4 years ago

“Thank you dear team of DrFranklin for making me so happy and stylish!”

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Posted 4 years ago

“Despite the bad reviews I placed an order. The sunglasses were delivered after 1 week in the Netherlands. I don’t have any problems with this company. Great sunglasses!”

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Posted 4 years ago

“Sunglasses are really great, short time delivery... I'm from Croatia, and I'm really thrilled about this order from you.”

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Posted 4 years ago

“The best sunglasses ever!!!!”

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Posted 4 years ago

“I ordered 3 times and every time, everything was very good and i am very happy with all i received! Thank you!”

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Posted 5 years ago

“Ordered two pairs of sunglasses 992, received them in about a week (I'm in France). They are sturdy, came well packed and with a cute bag and a cleaning cloth each. All in all, I'm happy with my new sunglasses!”

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Posted 5 years ago

“I saw D.Franklin in an instagram ad, saw boots that was on sale. Ordered it, after a week I started to worry if I will get the boots or not. Started to look at the views here, of course I got freak out because there are a lot of review of people not getting their sunglasses. My boots arrived 2 weeks later (in Hungary) after ordering. The boots are just like the picture, only problem: it is small in front. I need to break the front, because the shoes aren't small. Didn't hurt my heel, just the front.”

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Posted 5 years ago

D.Franklin is rated 1.9 based on 344 reviews