D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 346 Reviews

21 %

of reviewers recommend D.Franklin

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Metrics

1.9

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 21st July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER RECEIVED MY ORDER. Well, I started this review in capital letters but looks like everybody has the same problem. I paid 50EUR for 2 sunglasses but it's been 27 days and they never arrived. They once sent me an email that the product was on my country's customs and it may take up to 90 days until the customs release it. However, little did they know that I work on the damn customs and the item never arrived. Then they sent me an email that they are investigating and they've been silent for a week now. Anyway, never been scammed before in my life and it feels weird and funny. STAY AWAY!”

Helpful Report

Posted 11 hours ago

“I ordered 2 x pairs of sunglasses and they never arrived. The "tracking" showed that the parcel never made it to Australia and that I didn't receive it. They asked me to fill in an affidavit so the original postal service could investigate. I did. Oh turns out a digital signature wasn't good enough. They offered no support, made no effort to investigate the issue, and refused a refund. I had to contact my bank to try and obtain a refund, it's still pending. Avoid purchasing from this company at all costs. Terrible customer service and you don't get the products you paid hundreds of dollars for.”

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Posted 12 hours ago

“I received used pair of shoes which is shocking.”

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Posted 4 months ago

“Horrible customer service! Never been neglected like the way they did for a purchase I made from any online store. Such a waste of time and money....”

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Posted 4 months ago

“Bad, my boots broke after month!”

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Posted 5 months ago

“Do not buy from them, never received my order. Lawsuit is coming”

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Posted 5 months ago

“ZERO... Worst customer service ever, worst business and return process ever! Not recommend,never again!”

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Posted 5 months ago

“I would give zero if possible. I paid the order 25 days ago and still didnt get nothing. This company and site are fraud!!! Do not buy!!!!”

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Posted 5 months ago

“Čizme koje su došle, bile su čremale. Vraćene su isti dan, dva mjeseca čekam povrat novca.”

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Posted 6 months ago

“I ordered two sunglasess, but one of the received cases was empty. One of the recieved sunglasse cases was deffected,you cant close it, because there was missing magnet. The delivery was supposed to be 10 days, but was 20 instead. Terrible customer service. When I contacted customer support they said that everything is correctly sent out and they can't help me. When I said I have proof that they didnt send both sunglasses, they stoped replying to me. They think we are lying, so we are immediately contacting a lawyer to sue D.Franklin's company so we can prove ourselves right. Then when I get the second pair of sunglasses they don't want to send me, I will never choose these scammers again in my life.”

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Posted 6 months ago

“never received my order, no response on my request to get my money back: SCAM”

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Posted 6 months ago

“I am waiting 2 months for one pair boots! The worst company ever! Never trust them! 😡😡😡😡😡😡😡😡”

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Posted 6 months ago

“I never got my shoes. It’s been a month now. I have reported them to PayPal. Hope to get a refund. DON’T BUY FROM THEM. THEY ARE SCAMMERS!”

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Posted 7 months ago

“awful!! I wish I had read these awful reviews before I order it. waiting my order 1 month . reply me that I ll got it soon, but after one month I had "good news" -lost my order 😄😄😄 never recommend this site.”

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Posted 7 months ago

“I wish I had read these awful reviews before I placed order. Am waiting over 3 weeks now for my order!! No replies to queries, no sign of boots arriving and had planned on using them on a ski trip but I leave in a few days!!! No help, no sign of them and highly unlikely I will have them either based on the reviews here!!! DO NOT BUY FROM THEM... its a scam.”

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Posted 7 months ago

“Terrible customer service and won't cover cost of incorrect item”

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Posted 7 months ago

“If i could give them a zero I would. Do not deal with this company. They sent my item to the wrong address, even though I informed them of the error repeatedly. Then when I tried to get a refund I was sent a packing slip to return the item. HOW AM I SUPPOSE TO DO THAT WHEN I HAVE NEVER RECEIVED THE ITEM?!!!!!!!!!!!!!!!!!!!”

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Posted 7 months ago

“Never seen anything like it, the tongue of the shoe is not straight. Only on the right shoe. Whatever I do, no matter what, the tongue is always on the right.”

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Posted 7 months ago

“Took my money but refused to send the goods. absolute frauds.”

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Posted 7 months ago

“I returned trainers a few days too late because they’re only have 2 weeks return policy.. which is a joke. I spent more than £40 on shoes and £16 for return and now they’re coming back from Spain to UK again. And the reason why it wasn't possible to return in such a short period was my surgery, after which I couldn't move. If I knew they’re have 2 weeks return policy I will never order anything from that website!”

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Posted 9 months ago

D.Franklin is rated 1.9 based on 346 reviews