D.Franklin Reviews

Name: D.Franklin
Rating: 1.95

2.0 Rating 303 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

2.0

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to return my order, sent couple of emails, they are not responding... Apparently they should respond within 48 hours but this is not the case...”

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Posted 1 day ago

“They sent me the wrong glasses.”

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Posted 4 days ago

“Would Rate 0 if possible. ABSOLUTE GARBAGE, WOULD NOT RECOMEND. Purchased the "buy 1 get one free" in February. Received email confirmation, 2 months later I am still waiting. Tracking number with DHL has never moved. Track order through D Franklin website states "cant find your order". Contacting website bot does not help as it says "cant your order number, try again" continuously. Might be able to solve the problem if they had any customer service whatsoever.”

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Posted 5 days ago

“Заказали кеды 14.02.24, сегодня 19.04.24 ,если бы они шли пешком сами,то хоть бы стоптанные уже дошли😀.Хотя до этого покупала зимнюю обувь,долго...но пришла. Мысль такая....или они специально шьют для меня или компания банкрот и просто собирают последние деньги.”

Helpful Report

Posted 1 week ago

“Although the delivery time to my country was said to be 3-10 business days - almost a month has passed and I have not yet received my delivery. Vey suspicious as even the delivery tracking number provided me shows no information. It was said to be a DHL tracking number - I contacted DHL and they said they have no such delivery even registered in they system. I tried to contact D.Franklin on this issue. Good luck - on the website there is an automated bot that doesn`t provide any answers. There is no e-mail listed on the website. And when contacting the company via some support form - I just received automated e-mails that said they will provide me with an answer within 24 hours. I never received the answer.”

Helpful Report

Posted 1 week ago

“Paid for and processed 2 pairs of shades with the "Buy 2 get 1 Free" promotion. Only received confirmation and delivery of 1 pair. The worst part is customer service takes at least a week to respond given you only have 14 days to request a return.”

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Posted 3 weeks ago

“The only reason why I have given 1 star, is because I can’t give 0. Returned sunglasses one month ago and heard nothing from them. Still waiting for money. Company all a bit dodgy and bad quality.”

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Posted 1 month ago

“Really bad quality. Sunglasses are basically useless.”

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Posted 1 month ago

“unfassbar schlechter Service. Ich habe bereits zig Mails und Kontaktformulare ausgefüllt zu meinem Anliegen und ich habe KEINE einzige Rückmeldung erhalten! Mein Vorfall war der, dass meine Bestellung im Dezember eine unfassbar lange Verspätung hatte, weswegen ich diese nicht mehr gebraucht habe und per Mail storniert habe. Darauf kam natürlich keinerlei Rückmeldung. Einige Tage später kam dann nur die Nachricht, dass die Bestellung nun verschickt wurde - dabei wollte ich sie gar nicht mehr. Darauf hin habe ich versucht den Support zu erreichen um eine Beschwerde einzureichen und einen Rücksendeschein zu erhalten. bis heute KEINE Antwort! Ich finde es ist eine bodenlose Frechheit - ich kann die Retoure nicht anmelden, müsste Kosten selbst tragen und bekomme einfach nicht einmal eine Antwort auf meine tausende Nachrichten. NIE WIEDER!!!”

Helpful Report

Posted 2 months ago

“I ordered slippers for daughters Xmas present was informed regularly about delivery date, every thing fine until Royal Mail delivered the slippers to the wrong address. Royal Mail told me D.Franklin had to claim for the lost shipment we are now nearly 3 months on and several e mails without a satisfactory conclusion, it’s as though they don’t understand the problem. I am nearly £50 down and still waiting. On a positive note I reordered, received the second parcel and product is great.”

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Posted 2 months ago

“One of the sunglasses that I bought in 2x1 promotion is defective. I am reconsidering sending them back since I've now read that they don't refund you and you have to pay for the deliver!!!!! They are not replying to my emails and requests. How can they be so famous if they are scammers ????!”

Helpful Report

Posted 2 months ago

“They never deliver! They send mails that they send money back or that there is a problem with the delivery but they never send anything! Do not buy!!!!!”

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Posted 3 months ago

“I would reconsider making a purchase from this site. I never received my refund for a £55 order. I even paid for the tracked return £15. They never responded to any emails. Beware this is a scam site.”

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Posted 3 months ago

“Hello, i am so annoyed about D'Franklin. I sent my order back to you to spain on the 15th Dec. Since there, i dont have any informations about it! What is the problem? I dont have an eMail or something about the status of my return till now, the 9th of Jan. 2024. There is no option to call the customer service! Don't buy at D'Franklin again! Thank you - D'Franklin!!!!!!!!!!!”

Helpful Report

Posted 3 months ago

““ I didn’t even receive my order yet ( I placed order on 5th or December and today is 9th of January ) and I am having such poor customer service support that I am shocked! If you ever have a real issue or questions they are sending out automatic machine answers to everyone that are exactly the same !!!!!! I have no answer since 3 weeks ! They took my money and never heard back! Don’t buy from those thief’s!!!!!”

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Posted 3 months ago

“The worst store. They sent me wrong product and I unable receive my money back more then 3 weeks. The worst support and store ever. Unable receive information, just auto templates”

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Posted 3 months ago

“I ordered 2 pairs of glasses and never received them. I have contacted D.Franklin but they are not helpful only responding with automated emails.”

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Posted 3 months ago

“Čizme naručene 18.12.23. Stigle danas, 02.01.24. Zaista su brzo došle obzirom na praznike. Čizme su super. Hvala 😍”

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Posted 3 months ago

“I ordered 2 pairs of glasses but they never arrived. They company says they are delivered, but I never received them and the company does nothing to assist. Very disappointing.”

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Posted 3 months ago

“DO NOT BUY FROM THIS STORE AND THIS WEBSITE! Very disappointed. I order 29.11. 2 pair of boots and I still did not get it. It's past a month!!!! Customer service is very bad!! I will never buy anything from this website!!”

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Posted 3 months ago

D.Franklin is rated 2.0 based on 303 reviews