D.Franklin Reviews

2.0 Rating 297 Reviews
24 %
of reviewers recommend D.Franklin
2.0
Based on 297 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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D.Franklin 1 star review on 19th December 2023
Barbara Fava
D.Franklin 1 star review on 11th October 2023
Nicolas T
D.Franklin 1 star review on 29th September 2023
Anonymous
D.Franklin 1 star review on 17th May 2023
Muhammad Sajeel
D.Franklin 1 star review on 29th October 2022
Anas Shaikh
D.Franklin 1 star review on 22nd July 2022
Alexandra
D.Franklin 1 star review on 13th August 2021
Nik
6
Anonymous
Anonymous  // 01/01/2019
the delivery was slow, it took a month to deliver from spain to Greece but the shoes were perfect and the size is correct
Helpful Report
Posted 10 months ago
Ordered my glasses on 12th of November. Updates about tracking were sent that day. Parcel arrived on 28th of November. Overall I thought the turn around time wasn't too bad considering it came from Spain and the covid restrictions. Quality of the glasses is great. Look and feel fantastic.
Helpful Report
Posted 3 years ago
I placed my order from Ireland on the 14th of April and received it on the 28th. I anxious while waiting because I have seen so many mixed reviews. From what I can gather, the delays are due to the courier services and the way they have prioritised the deliverys. The order set out from Spain through Spring GDS it was transferred to Postnl and then onto An Post in Ireland. Postnl use various different couriers within different countries. I recommend for products that did not arriving to contact the last courier service it was tracked by, if the packages have not arrived. Over all I was very happy with the products but I would recommend that D Franklin look into delivery methods to help customers with their order who have become lost in transit.
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Posted 3 years ago
I was afraid that something would go wrong with the order after looking at the D.Franklin reviews, but I took the chance and turned out great. The shoes came after around a week or so, and I live in the Netherlands. The shoes fit & look good (and like the pictures). They do fit somewhat small (like other reviews said), so it is probably recommendable to buy one size larger dan usual However I chose to get updated about Asendia shipping/tracking updates (the postal service), but this stopped after only one message. Also the return method (for the Netherlands atleast) could be easier and cheaper in my opinion.
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Posted 4 years ago
I bought a pair of TR90 pink tinted sunglasses and I love them. They’re flexible, they fit perfectly and they function well. They looked exactly like the photos when they came. Delivery to the UK took 9 working days, which was before the estimated delivery date. The only problem i’ve had was that the press-stud on the case that it came with broke after 10 minutes, which was disappointing.
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Posted 4 years ago
Good quality for the price you pay. Delivery time has left me impressed. I recommend it.
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Posted 4 years ago
Compré en esta tienda con promoción de 2x1. Pedí dos pares de zapatos (modelo Gumme) y todo bien. Uno de ellos me venía un poco grande, y me lo cambiaron sin problema. Cumplen con los plazos, y la atención al cliente está bien. Repetiré
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Posted 4 years ago
Shipped within a week! Very well packed and comes with a nice case. Glasses are from good quality, especially for the price. I payed 42,- for 2 glasses, very good deal. I would recommend if you search for good cheap glasses :)
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Posted 4 years ago
Took less then a week to arrive. Sunglasses good quality/good fit/good case. Box a little bashed due to shipping but overall pleasantly surprised with my impulse purchase. Would recommend.
Helpful Report
Posted 4 years ago
D.Franklin is rated 2.0 based on 297 reviews