D.Franklin Reviews

"Lousy service.\r\nI ordered and paid in full for my boots 10 days ago.\r\nThey were supposed to arrive on the 15th, but nothing.\r\nI write and rewrite everywhere and get only responses from automated BOTs and unbelievable spam with clickbait-titled emails and controversial information.\r\nFinally today they decided to answer me and in the email, they told me everything is fine, it's just delayed. A couple of hours later they wrote me via Instagram saying that my order was canceled due to a technical error (!!) and that they had forwarded my refund.\r\nAll this 5 days before Christmas and it was a gift.\r\nScandalous. I will never buy from them again. Now I find myself on December 19 having to look for another one.\r\nI like the hundreds of people who complain about the same things on the brand's social media."

"J'ai command\u00e9 une paire de lunettes que j'ai re\u00e7u totalement asym\u00e9trique, en la posant sur le nez les 2 branches ne touchaient pas mes oreilles. Et un des deux verres ne remplissait m\u00eame pas le tour de la monture correctement. \r\nJ'ai fait une r\u00e9clamation pour un \u00e9change, et j'ai re\u00e7u une paire d\u00e9fectueuse mais moins prononc\u00e9, je lui ai donc laiss\u00e9 une chance malgr\u00e9 tout. Et moins d'un mois apr\u00e8s et 4 utilisation plus tard. Une des deux branches est partie ! Alors jai refait une r\u00e9clamation et on me refuse tout retour ou remboursement car j'ai pas constat\u00e9 ce probl\u00e8me \u00e0 la r\u00e9ception. \r\nLes lunettes sont d'une qualit\u00e9 m\u00e9diocre et je ne recommande clairement pas ce fournisseur."

"Unbelieveable ! !\r\n\r\nAfter only 5 month the material on my glasses started to peel off. I always look after my things and kept my glasses in the provided case.\r\n\r\nThe answer of D Franklin\u2019s \u201cQuality Department\u201d regarding an exchange:\r\n\r\nWe have checked the images with our Quality Department, and they indicate that the material does not deteriorate if the glasses are used correctly.\r\n\r\nWhat you are showing us is not a manufacturing defect, but the result of improper use. We have no record of any similar incidents with the sunglasses from this collection.\r\n\r\nWe are sorry, but in this case, the claim has been rejected.\r\n\r\nSimply rejected. That\u2019s such a gross impertinence."

"I have placed an order and after 2 weeks i got it .As soon as i got it the glasses were not fitted to my face, i have returned it in 3 days.\r\nObviously it takes time and when it reached to spain from uk. And they have returned to me again.\r\nWitout making any contact.?\r\nwhat a digusting customer services."

"Not surprised to see its 2.2 rating on this website. \r\nOrder on 18\/9\/22 and haven't received the order yet as of 30\/10\/22. \r\nEmail twice; first email asked me to wait for 15 days. Second email after 30 days past of ordering just beating around the bush and still asking me to wait for undisclosed time."

"DO NOT BUY FROM THEM! Worst customer service, bad quality! Received after a month 2 pairs of glasses, one already broken, the other one can\u2019t be used as the frame can\u2019t be open! Asked for refund, still no answer from them!"

"I ordered Roosevelt Model glasses and one screw (from the left endpiece) got lost just a couple weeks after that. No big deal. But when contacting the customer service, they refuse to send me new glasses, as well as THEY REFUSE TO EVEN SEND ME A SCREW!\n\nNow they don't respond anymore :D DONT BUY THERE"