D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS STORE AND THIS WEBSITE! Very disappointed. I order 29.11. 2 pair of boots and I still did not get it. It's past a month!!!! Customer service is very bad!! I will never buy anything from this website!!”

Helpful Report

Posted 1 year ago

“Sorry that I have to write my opinion here, but I never get an answer about my late delilvery.I am waithing almost a month. The delivery company told me that I have to contact with D.Franklin if my packege is late more then 10 days after delivery time, but I didn't get an answer. I think this is not normal in times that the world is online and all the bussines are online and the delivery must be controled and the seller should know everything for the orders and custemer opinion. Sorry, I need my money back, but no one answer and I never order again from this company. It Is my first bad feedback in my life. REgards, Mihaylova”

Helpful Report

Posted 1 year ago

“They have completely failed to handle this situation, the 5% discount will not cover the postage and it will not even replace the discount for which I originally wanted to buy them in the e-shop. DFranklin should improve and strengthen customer service. Because getting a proper response and your money back after almost a month when I have to write a million emails to them, it is catastrophic. I've been waiting a month for the shoes and instead only a response that the order has been canceled... horrible.”

Helpful Report

Posted 1 year ago

“Lousy service. I ordered and paid in full for my boots 10 days ago. They were supposed to arrive on the 15th, but nothing. I write and rewrite everywhere and get only responses from automated BOTs and unbelievable spam with clickbait-titled emails and controversial information. Finally today they decided to answer me and in the email, they told me everything is fine, it's just delayed. A couple of hours later they wrote me via Instagram saying that my order was canceled due to a technical error (!!) and that they had forwarded my refund. All this 5 days before Christmas and it was a gift. Scandalous. I will never buy from them again. Now I find myself on December 19 having to look for another one. I like the hundreds of people who complain about the same things on the brand's social media.”

Helpful Report

Posted 1 year ago

“THİS İS THE WORST „COMPANY“ scammers!look on Instagram they delete every comment because people Are waiting for their orders since month!!! Scam!!!! HUGE SCAM”

Helpful Report

Posted 1 year ago

“I ordered boots in the wrong size and I wrote to them and returned package with that boots in their original boc because I didnt even try the boots, just have looked on them and that is all. I immediately sent them back. First, they didnt answer to my email and than at the end, when they got that package-they refused it!!! And sent it back to me without an explanation and answer. I am shocked how rude is that, and also very, very disapointed.”

Helpful Report

Posted 1 year ago

“Very disappointed, customer support sucks and the package is still not delivered after three weeks.”

Helpful Report

Posted 1 year ago

“I haven't received my goods. It's been almost a month. No reply”

Helpful Report

Posted 1 year ago

“11 days ago i bought item from Franklin. It has not even shipped yet even tho they said it will be send within few days maximum. Not to be trusted. Customer service just redirects you to email.”

Helpful Report

Posted 1 year ago

“Ordered 2 weeks ago, the order is still not shipped, and their support is a robot. So dissapointed.”

Helpful Report

Posted 1 year ago

“Got an email saying item has been delivered when it has not been delivered. Tried multiple times emailing customer service to advise the mistake and wanting an update but keep getting automated emails or them saying item has been delivered and that’s it. Asking for a refund. DO NOT BUY FROM THIS WEBSITE. ridiculous.”

Helpful Report

Posted 1 year ago

“I have bought boots from a physical store and after wearing them only for 4 months, they tore off completely. Quite disappointing for the quality offered. Wouldn't buy again from this brand.”

Helpful Report

Posted 1 year ago

“J'ai commandé une paire de lunettes que j'ai reçu totalement asymétrique, en la posant sur le nez les 2 branches ne touchaient pas mes oreilles. Et un des deux verres ne remplissait même pas le tour de la monture correctement. J'ai fait une réclamation pour un échange, et j'ai reçu une paire défectueuse mais moins prononcé, je lui ai donc laissé une chance malgré tout. Et moins d'un mois après et 4 utilisation plus tard. Une des deux branches est partie ! Alors jai refait une réclamation et on me refuse tout retour ou remboursement car j'ai pas constaté ce problème à la réception. Les lunettes sont d'une qualité médiocre et je ne recommande clairement pas ce fournisseur.”

Helpful Report

Posted 1 year ago

“I didn’t even receive my order yet and I am having such poor customer service support that I am shocked! If you ever have a real issue or questions they are sending out automatic machine answers to everyone that are exactly the same. I have requested to be contacted by someone who can provide me with the information but it has been very difficult to reach them. I am considering canceling my order but I am actually scared that I will have trouble getting my money back.”

Helpful Report

Posted 1 year ago

“D.Franklin had a deal on for 2 for 1 sunglasses. I put an order through but did not go through as the current deal. I contacted D.Franklin straight away and they refused to honour the current deal and they seemed quite blunt in their reply emails. Customer service don’t get back to you in a reasonable time frame and are clearly not customer focus. D.Franklin are obviously trying to make more money. I will not be buying anything from D.Franklin ever again and will be returning my glasses out of principle once they arrive.”

Helpful Report

Posted 1 year ago

“Unbelieveable ! ! After only 5 month the material on my glasses started to peel off. I always look after my things and kept my glasses in the provided case. The answer of D Franklin’s “Quality Department” regarding an exchange: We have checked the images with our Quality Department, and they indicate that the material does not deteriorate if the glasses are used correctly. What you are showing us is not a manufacturing defect, but the result of improper use. We have no record of any similar incidents with the sunglasses from this collection. We are sorry, but in this case, the claim has been rejected. Simply rejected. That’s such a gross impertinence.”

Helpful Report

Posted 1 year ago

“Shoes are way smaller.international Returns on buyer cost. Not recommend”

Helpful Report

Posted 1 year ago

“They sent me a damaged item and an incorrectly coloured item, and their customer service is appalling. They haven't apologised, they've put the onus on me to go out of my way and return the items, and won't issue a full or partial refund. Poor quality, poor service, avoid this company.”

Helpful Report

Posted 1 year ago

“The trainers I ordered are sized totally wrong for UK size. I’ve tried to contact customer service 3 times with no reply whatsoever! Disgusting customer service after spending close to £100!!”

Helpful Report

Posted 1 year ago

“Terrible! I always order the same size shoes and this is the first time they don't fit: way too small! There is no mention anywhere on the website that the sizes are small. I had to wait a very long time for the package to be delivered and have to pay the shipping costs for the refund myself. EXPENSIVE! Quality of the shoe is not OK!!”

Helpful Report

Posted 1 year ago

D.Franklin is rated 1.9 based on 344 reviews