D.Franklin Reviews

Name: D.Franklin
Rating: 1.94

1.9 Rating 305 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 305 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with my new boots what I got of you, they fab.!!! 👌 Thank you for quick delivery also 👌 Zuzana”

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Posted 2 years ago

“Very poor sunglasses - based in Barcelona, so if you return them, you have to pay for global shipping avoid !”

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Posted 2 years ago

“I ordered a pair of shoes this Black Friday. The courier apparently delivered to a ‘neighbour’ - but I have no Neighbours of that name and I spoke with each and everyone of my Neighbours to double check - a massive waste of time I should never had to have endured - and no one had the shoes. After complaining to D.Franklin and their courier, I was told this was too bad. So basically - do not order online from them as they will deliver to random strangers who will steal your stuff, and apparently D.Franklin are ok with giving your stuff away!”

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Posted 2 years ago

“In first i order shoes almost 1 month ago, then i checked some times or they send it, but all the time what i can see is: you order is packed! 1 month just packed ?! seriously? Then i write to customer service and in facebook, but nobody answer. Your service is terible! Per 1 month you cant send order and answer for your client. Absolutely horrendous company. Do NOT order from their webpage or d.Franklin via Amazon. They shouldn't even be allowed to be on Amazon or other platform!”

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Posted 2 years ago

“I ordered (DF233837EU) shoes on 27 november and still haven’t got any email that the shoes are on the way. I know nothing about my order except that you took my money... and for what? I demand to send my order immediately or refund the money!”

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Posted 2 years ago

“These r the worst shoes ive ever had in my life. I bought them over a year ago and they still give me the WORST blisters. If u wanna throw ur money and buy the worst shoes ever that r gonna make ue feet bleed, go ahead. If i could give them - 18373638284737 stars, I wouldn't bc even that's too high.”

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Posted 2 years ago

“Stuff got lost in transport..customer service gives you a run around making you to out forms for you to get a refund..stay away”

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Posted 2 years ago

“Placed an order; did not receive a confirmation email. When I contacted customer service, they replied super fast, I have to say, but when the items arrived I was sad to see that the shirt was massive, and clearly not a correct, normal size S. It turns out you can´t return items and fully have to take over all shipping costs. Should have checked before. Hope I can prevent people from making the same mistake. Would not order again.”

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Posted 2 years ago

“Comprei uns ténis, chegaram com defeito (um sapato maior do que o outro), vieram recolher os ténis (abril 2021) para troca e até hoje (09/2021) nao me enviaram uns novos nem devolveram o dinheiro. Não tem conta os inumeros emails que já enviei.”

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Posted 2 years ago

“I ordered Roosevelt Model glasses and one screw (from the left endpiece) got lost just a couple weeks after that. No big deal. But when contacting the customer service, they refuse to send me new glasses, as well as THEY REFUSE TO EVEN SEND ME A SCREW! Now they don't respond anymore :D DONT BUY THERE”

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Posted 2 years ago

“This customer service so quickly ask if I want my order back and minutes later you no longer guarantee stock. This is when d. Franklin team inform me that you have received my order back and after months (since march) of having to prove that I never received my order. Honestly, I feel that I was not respected as a buyer, the after sales service is slow and doesn't work, after months of waiting to resolve my situation and mistrust I did not feel that my problem and my complaints had importance because I lost count of all the tickets I opened because of the same problem and the d. Franklin team closed without ensuring that my problem was solved.”

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Posted 2 years ago

“Like other reviewers, I had also tried to get 2 for 1 on sunglasses. Indeed, as the adagio says "if it sounds too good to be true, it is probably a scam". An order was placed and no delivery ever arrived at its destination. Worse yet, the contact email address listed on the invoice turned out to be a No_reply email address. After several searches, I found myself on a customer support service based in Spain. The result: no useful assistance and no refunds were issued. This is precisely the reason why people end up buying only from websites like Amazon or the like instead of venturing to deal with vendors whose low customer traffic doesn't lead to bad standards.”

Helpful Report

Posted 2 years ago

“Paid for items in full have received nothing 6 weeks later have no phone line to call and generic not responses from there website stay away at all costs”

Helpful Report

Posted 2 years ago

“They have a terribly shitty return policy. They have sent me a poor quality product (ordered actually two sunglasses, one of them was totally good, to be noted) so I asked them to send me a new one in the right condition. Instead of doing so, they asked me to totally break the sunglasses into pieces, as this is their policy. I refused, as I have given those sunglasses (basically usable ones) to one of my friends, who just can't afford such things. So in the end, they refused to send the quality checked, proper sunglasses. And hey, what about sustainability and customer service? Within the emails I've exchanged with them, they could not even get my name. They should employ proper english speaking personnel when communicating with customers. D.Franklin, if you are reading this, you should definitely check your quality assurane and customer support teams ;) Because of their services, I do not recommend anyone to buy products from them. They just don't deserve it.”

Helpful Report

Posted 2 years ago

“i ordered last year the super warm boots and they are amazing! 2 swedish winters and my feet didnt feel any cold + they are super comfy. They only thing is that last winter it was easy for the water to get in when it was raining.”

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Posted 2 years ago

“The products are good. However, the complete support is extremely disappointing. I ordered 3 pairs of glasses, they arrived after 5 weeks of delivery (I had to ask several times for them to be sent at all). Of these, 2 glasses were unfortunately too small for me, so I decided to send them back at my own expense. You then have to send them back to Spain at your own expense, which costs about 15 euros by DHL. After 3 weeks still no answer came, I wrote several times to the customer support. After the 3rd mail came the answer that the glasses arrived damaged and therefore no refund could be made. Without proof photos, without sending the glasses back to me. The glasses were simply retained, so that I am now stuck with the 40 euros costs plus 15 euros shipping. What is still to be noted that the support answered me partly in Spanish, not even in English. I will never order from this company again and also advise anyone not to do so.”

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Posted 2 years ago

“I have ordered the glasses on 06/05 and received them on 21/05. Looking at the tracking the parcel was sent from Spain rather than The Netherlands (ordered to Poland). Glasses are in the good condition, came in the small box and protective case.”

D.Franklin 5 star review on 21st May 2021

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Posted 3 years ago

“Bitte nicht bestellen. Habe eine total demolierte Ware bekommen und sehe es nicht ein die Schuhe von meinen Kosten versichert nach SPANIEN zu schicken. Ne vernünftige Antwort bekommt man nicht nur drei mal der Hinweis WIE man zurücksenden kann. Danke, das weiß ich selbst :-)”

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Posted 3 years ago

“Very unhappy with their service - I order 2 sets of glasses on March 27th and today May 7th I have still not received my delivery. I have contacted customer service numerous times with no satisfaction who are now asking me to go to my local post office to get a form signed to prove I didn't receive my order which is absolutely ridiculous when the tracking link clearly states my order has not been delivered! I will never order from them again and I would advise others to are considering to not also.”

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Posted 3 years ago

“Very happy!”

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Posted 3 years ago

D.Franklin is rated 1.9 based on 305 reviews