D.Franklin Reviews

Name: D.Franklin
Rating: 1.95

2.0 Rating 303 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

2.0

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two pairs of Dr. Franklin's sun glasses. They looked really look nice on Dr. Franklins website, and they really hooked me with a great promotion (2x1). After receiving the products, i felt pure dissapointment. The quality of the glasses is overall just sad. The glasses are made entirely out of cheap plastic, the frame of the glasses feels fragile, the design just doesnt look as presented digitally. Dr. Franklin clearly spends more on their digital marketing strategy (add placement, product presentation, social media content, etc.) than on their products. It immediately felt ripped off. Next, requesting the return form is only possible through an intransparent and complicated application process on their website. Shortly after you receive an automatic answer that states: "We work exclusively from Monday to Friday on the return form requests, and it can last up to 3 days until you receive your return form." What really shocked me was the following realization. The return package must be sent to Spain within 14 days from the day you receive the product. From most central and northern European countries like Germany, where i live, it lasts at least 5 workdays to ship a package to Spain. Just do the math. My recommendation: if you think about returning your Dr. Franklin products, do it fast and make sure to trace your package! Otherwise the return package won't make it on time or you can't prove it arrived on time. Interestingly, the package doesnt make it within the 14 days, "the package needs to be picked by the buyer at their central facility". If this doesnt happen after 3 months, "the product will be donated to charity". No name of the charity organization is mentioned. Again, do the math.”