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D.Franklin Reviews

1.9 Rating 305 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

1.9

Based on 305 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 19th December 2023

D.Franklin 1 star review on 11th October 2023

D.Franklin 1 star review on 29th September 2023

D.Franklin 1 star review on 17th May 2023

Muhammad Sajeel

D.Franklin 1 star review on 29th October 2022

D.Franklin 1 star review on 22nd July 2022

D.Franklin 1 star review on 13th August 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear people avoid this fraudulent site. I ordered the boots at the beginning of the 10th month, it is now 12, my boots as well as the refund has not arrived yet. After the order was placed, I was told that the shipment should arrive in 10-15 days. After 20 days, I call them to see what happened to my shipment, they reply that unfortunately they are no longer in stock. Angry and frustrated that no one informed me about it, I order others, which should also arrive in 10-15 days, however, and nothing from that shipment. After the order was placed, I was told that the shipment should arrive in 10-15 days. After 20 days, I call them to see what happened to my shipment, they reply that unfortunately they are no longer in stock. Angry and frustrated that no one informed me about it, I order others, which should also arrive in 10-15 days, however, and nothing from that shipment. I call them and they answer that the boots were in the HR post, another lie of theirs (I contacted the HR post, and they reject any link that the package was with them). What I want to say is that you don't do business with them, is that they already have a well-developed system of deceiving, lying, cheating customers, and they obviously succeed. Complain to your consumer protection agencies. Greetings from Croatia. Ivana”

Posted 3 years ago

“I wore Dr. Franklin's shoes for about 3 months and already had a huge hole in the sole of my shoe. According to Dr. Franklin says this is normal wear and tear and not a guarantee case. So after a short time I can throw the shoes away and don't see a cent for it. NEVER AGAIN!!!!”

Posted 3 years ago

“I ordered a shoes, waited for two month, and I havent recived it. I ask for refund my money and they dont answer me.”

Posted 3 years ago

“AVOID. Purchased 2 pairs of sunglasses and only 1 pair arrived. I was told to contact Royal Mail and they are now being unresponsive. Abysmal service.”

Posted 3 years ago

“Bought 2 pairs in june. Now it's december and there's still no trace. Customer support is not helpful, kept telling me to wait and finally stopped responding. No refund or information at all. Very disappointed. Do not buy from them!”

Posted 3 years ago

“Ordered in May. It’s November and still haven’t gotten my order. SCAMMERS”

Posted 3 years ago

“3 months and half to receipt my sunglasses .... I would never use this website again”

Posted 3 years ago

“Ordered two pairs in September and not received anything 4-6 weeks later so I’ve contacted the customer service team via email and had over 20 responses ‘we are looking into it’. I then learned that they ha supposedly delivered it- they tried to blame address but I showed them the address was correct and requested proof the delivery company has made the drop off... this was 4 weeks ago and despite me asking for contact numbers, manager names or the delivery company details they have not yet resolved this. D.Franklin even asked me to hand write a letter confirming there was no delivery. 3 months later and they are refusing refund and refusing to give me telephone numbers or managers names to escalate this further. DO NOT BUY FROM THIS COMPANY- ITS A SCAM!! Read the other reviews and you will see this is not the first time either.”

Posted 3 years ago

“Ordered sunglasses in July via their webstore and have not seen sunglasses nor money back. Customer service is awful....lots of emails back and forth saying they are looking into this. Do not order from website.”

Posted 3 years ago

“Do NOT order from this company. Ordered 2 pairs of glasses , spent €70. They said shipping would be 24/72hrs I emailed them 2 weeks later as I still hadn’t received the glasses and they emailed back saying they’d been delivered which in fact they had not been delivered. Money stealing scammers”

Posted 3 years ago

“Waiting 45 days for a case resolution. I return a item by post office, have the receipt and prove that the item was deliver 45 days ago and your service tell’s me that the company dont received the item.. how this possible??? And say that the covid 19 is the problem. To send the package no problem with covid 19, but for return money the problem is covid 19?? And to mutch time beetween emails.. this is a good company or a scam??? 45 days??”

Posted 3 years ago

“Ordered two sunglasses to the US. What a mistake. naively thinking that I'm the costumer, this company is rolling their responsibly of a failed delivery on me and refuse to refund me! The address I gave was correct, I have showed them proofs! But still, refuse to refund me. Thiefs”

Posted 3 years ago

“Full on scam. Will be disputing through my credit card.”

Posted 3 years ago

“I returned some shoes as unfortunately they were too small. I returned them on the 10th of August and they were tracked do I could see them arrive several days later. I am still waiting for my refund. Disgraceful service, won't even return my calls or emails.”

Posted 3 years ago

“Ordered a pair of glasses in early August. It’s now September and the order is currently in Germany which is further away from its initial location. What a waste of money and time!”

Posted 3 years ago

“I had ordered two sunglasses. The quality of the glasses was okay. The case was really bad (the material of the "padding" had already come off directly) and the glasses were much bigger than expected. But the experience with the return was really bad. I sent the package back 2 weeks ago (at my own expense, of course) and haven't heard anything about it since. I can only strongly advise against this store. I don't have a product now, paid the return shipping costs and of course didn't get the money for the product back. Seems to be a rip-off.”

Posted 3 years ago

“Scam, item never delivered, stole money.”

Posted 3 years ago

“Do not order from this store. Waste of time and money. I ordered 2 pairs of sunglasses on the 13/07/20, they were shipped on the 31/07/20 and since then tracking has not updated and my order has still not be received. I have contacted customer service to follow up for me with shipping companies to give me further information and they just say check the tracking link (very robotic response) Spend your money somewhere else, horrible service and a waste of time and money.”

Posted 3 years ago

“I wish I could put 0 stars. I’ve been waiting 2 months for my sunnies to arrive, I live in Australia. Their customer service is horrible, they answer every 72h, they never come back to you you have to chase them. One of the sunnies was too big and not as the photo. After saying 5 days for an answer they refuse to do refund. The sunnies are really poor quality. DO NOT BUY from them.”

D.Franklin 1 star review on 12th August 2020

D.Franklin 1 star review on 12th August 2020

Posted 3 years ago

“Not happy with my glasses is not on time and to little and is not balance the glass holder is long and short.”

Posted 3 years ago

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D.Franklin is rated 1.9 based on 305 reviews