D.Franklin Reviews

“ I never got my shoes. It’s been a month now. I have reported them to PayPal. Hope to get a refund. DON’T BUY FROM THEM. THEY ARE SCAMMERS! ”

“ If i could give them a zero I would. Do not deal with this company. They sent my item to the wrong address, even though I informed them of the error repeatedly. Then when I tried to get a refund I was sent a packing slip to return the item. HOW AM I SUPPOSE TO DO THAT WHEN I HAVE NEVER RECEIVED THE ITEM?!!!!!!!!!!!!!!!!!!! ”

“ Was told I would be refunded my money along with €15 as a gift code to use on their site. ”

“ I am extremely dissatisfied with my experience on this site. After six months of communication, I still have not received the second pair of glasses nor a refund. This site is a complete scam and deceptive. Be very cautious with this site. They do not deliver the products, respond to messages only once a month, and give the appearance of activity without providing any real assistance. They are fraudsters! Proceed with extreme caution! ”

“ No customer service to talk to. Been waiting on a refund for items sent back. wrote back to the email that said to contact them after 14 days. Got a mail back saying the same thing again and asking to wait another 14 days. Would not recommend or buy again since this seems to be the common customer service experience that everyone has had. ”

“ We are extremely dissatisfied with our experience with Dr. Franklin Eyewear. It's been two months since we ordered glasses and they haven't arrived. When we raised concerns, they blamed the shipping company and their Customer Care is unresponsive. It feels like a scam as they refuse to refund us or provide the products. Avoid Dr. Franklin Eyewear at all costs. #DrFranklinScam Order no DF80953AU ”

“ One of the sunglasses that I bought in 2x1 promotion is defective. I am reconsidering sending them back since I've now read that they don't refund you and you have to pay for the deliver!!!!! They are not replying to my emails and requests. How can they be so famous if they are scammers ????! ”

“ I would reconsider making a purchase from this site. I never received my refund for a £55 order. I even paid for the tracked return £15. They never responded to any emails. Beware this is a scam site. ”

“ A couple of hours later they wrote me via Instagram saying that my order was canceled due to a technical error (!!) and that they had forwarded my refund. ”

“ Got an email saying item has been delivered when it has not been delivered. Tried multiple times emailing customer service to advise the mistake and wanting an update but keep getting automated emails or them saying item has been delivered and that’s it. Asking for a refund. DO NOT BUY FROM THIS WEBSITE. ridiculous. ”