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D.Franklin Reviews

1.9 Rating 344 Reviews
C
Happiness Grade
C

Customer Service - Average

60.61%
Industry Average
I have reached to costumer service via email and this was sorted same day , new pair of same design was sent and they have arrived last week .
posted 1 year ago - Kristy
Worst customer service, never sent out my order, claims they don't have it in stock and answers on mails only when asked to.
posted 3 years ago - Anonymous
From what I can gather, the delays are due to the courier services and the way they have prioritised the deliverys.
posted 5 years ago - Jessica
They do fit somewhat small (like other reviews said), so it is probably recommendable to buy one size larger dan usual However I chose to get updated about Asendia shipping/tracking updates (the postal service), but this stopped after only one message.
posted 5 years ago - Anonymous
Found the brand in an advertisement in instagram. Really liked the boots there and ordered one pair of Nordic fur Black. The customer service team were really helpful when my tracking number was not active and gave me an active one. The boots came this morning and are PERFECT!!! Will definitely order from them a second time!
posted 5 years ago - Anna
I love all your products. especially his sunglasses. Fast service and no problems.
posted 6 years ago - Marta
I'm not to put positive reviews because the logical thing is that you pay to give you a good service, but in this case I have done because of the high quality of the product and the good quality of customer service πŸ‘ŒπŸΌπŸ‘ŒπŸΌ Good job D.Franklin
posted 6 years ago - Carlos Rioja
Great products and customer service! I ordered from their website and I totally recommend it.
posted 6 years ago - Helena Garcia
Great brand and great service. I bought sunglasses, and a watch.
posted 6 years ago - M.p.perez
They have an incredible shipping service
posted 6 years ago - Manuel